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Information on the Baggage Tracing System (International Flights)

Information on the tracing system for baggage that was checked in at the passenger's departure airport but was not available at the arrival airport.

ANA makes every effort to ensure that checked baggage reaches the arrival airport without any problems. However, if your baggage is not available at the arrival airport, ANA will locate it and deliver it to you in cooperation with other airlines as soon as possible. The tracing system shows the current status of your baggage. It should be noted that only customers who take ANA Group international flights (Excluding flights which flight number starts with “NQ”) may use this system.

  • *

    This service is provided by SITA Inc., and the tracking service agreement for each delayed baggage is made between the passenger and SITA Inc. In addition, operation of the service and collection and management of personal data is performed by SITA Inc. Beyond this point, you will be redirected to the SITA Inc. website, and their privacy policy will apply.

If your baggage is not found upon arrival

  • STEP 1

    Notify a staff member at the arrival airport.

  • STEP 2

    You will be given a reference number.

  • STEP 3

    This number can be used to confirm the current status of your baggage from a Web page.

Notes

  • Please note that if you have connecting flights from ANA to another airline and your baggage does not arrive at your final destination, please inquire with the airline that operated the flight on the last leg of your journey. (The operating airline for code share flights.) You may not use this system in this case.

You can search for the status of your baggage.

Once you have completed the claim at the airport, this system offers you the ability to obtain the latest information regarding the location of your delayed baggage online.
To use this service, you will need the reference number given upon arrival or received upon applying via self service along with your family name. The reference number is different from the baggage tag number. If you do not have a reference number, contact the service desk at the arrival airport.

Baggage Status notification

We will contact you regarding the status of your baggage as soon as we receive information.
If we contact you by email or SMS, you will receive the following notification depending on the status of your baggage.

The messages when you applied for delayed baggage
  Mail SMS Explanation
Title Baggage Status Update File reference: NRTNH66663 ① WORLDTRACER Delayed baggage declaration has been completed.
For more information, please refer to the following.
①Reference number
②Name
③Number of baggage which you declared delayed
The text Dear Customer
This message is system generated automatically.
Please do not reply to this e-mail.
From: ALL NIPPON / Delayed Bag Record Created /
Reference: NRTNH66663 ① / Name on Record: SORANO ② / Missing bags: 1 ③
From: ALL NIPPON / Delayed Bag Record Created /
Reference: NRTNH66663 ① / Name on Record: SORANO ② / Missing bags: 1 ③
http://WWW.ANA.CO.JP
Title 【From ANA】Delayed Baggage Report WORLDTRACER
The text Dear Passenger
Thank you for creating your delayed baggage report. You can view your report and update any details from the self service site. We sincerely apologize for your delayed baggage and inconvenience this may cause you.
Your Delayed Baggage Report:
Your reference: NRTNH66663 ①
Family name: SORANO ②
You can view your report and update any details using our self service site
Your Delayed Bag Report has been created.
We will contact you in due course to process this report.
Use your REFERENCE NUMBER NRTNH66663 ① and FAMILY NAME to log into your file to get updates or to manage your details here
https://mybag.aero/baggage/#/pax/ana/en-gb/delayed/manage-bag
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The messages when your baggage has been located
  Mail SMS Explanation
Title Update File reference: NRTNH66663 ① WORLDTRACER Your baggage has been found.
For more information, please refer to the following.
①Reference number
②Baggage Departure Airport
③Name
④Baggage tag number
⑤Baggage arrival flight and date (local time)
⑥Arrival airport
The text Dear Customer
This message is system generated automatically.
Please do not reply to this e-mail.
Subject to Conditions - Your item is located and is being sent to the delivery airport. NH5/19AUG
From: Los Angeles International Apt ②
Name: SORANO ③
Tag Number: NH123456 ④
New Flight: NH5/19AUG ⑤
New Route: Tokyo Narita Apt ⑥
Please note:
Flight dates shown are departure dates from the specific location(s).
Forwarding details are subject to changes due to unforeseen circumstances such as: flight irregularities, security checks, etc.
Please be assured you will be contacted when the baggage has actually arrived, and we have verified it is yours.
http://WWW.ANA.CO.JP
NH-
NRTNH66663 ① - Tag Number
NH123456 ④ - Subject to Conditions -Your item is located and is being sent to the delivery airport.
NH5/19AUG ⑤
http://WWW.ANA.CO.JP
The text Dear Customer
This message is system generated automatically.
Please do not reply to this e-mail.
NRTNH66663 ① - Bag01 ② / BLACK ③ - We have located an item similar to yours, when this is confirmed we will inform you.
NH-
NRTNH66663 ① - Bag01 ② / BLACK ③ - We have located an item similar to yours, when this is confirmed we will inform you.
http://WWW.ANA.CO.JP
Your baggage has been found.
For more information, please refer to the following.
①Reference number
②Found baggage
③Color of baggage
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The message when your baggage has been delivered.
  Mail SMS Explanation
Title Update File reference: NRTNH66663 ① WORLDTRACER Your baggage has arrived at the airport and has been handed over to the delivery company.
For more information, please refer to the following.
①Reference number
②Courier
③Number of pieces of baggage shipped
④Scheduled delivery date
⑤Courier Website
⑥Tracking Number (Tracking number may not be available depending on the courier.)
⑦Name
⑧Shipping Address
⑨Contact details
⑩Color of baggage
⑪Estimated delivery time
⑫Baggage tag number
The text Dear Customer
This message is system generated automatically.
Please do not reply to this e-mail.
Baggage Delivery Order Created by NRT - ALL NIPPON
YAMATO TRANSPORT CO., LTD ②
Number of Bags in Delivery: 1 ③
Delivery Date: 21AUG ④
Courier Website: WWW.KURONEKOYAMATO.CO.JP ⑤
Tracking Number: 01123456781234 ⑥
Passenger Name: SORANO ⑦
Permanent Address: HANEDA1-1-1 ⑧
Telephone Numbers:Cell/Mobile: 819012345678 ⑨
Bag - 1 Type 02: UPRIGHT DESIGN Colour: BLACK ⑩
Courier Pickup: UP01 17:00
Estimated Delivery Time: 9:00AM-12:00PM ⑪
Tag Details: NH123456 ⑫
ADVICE TO CUSTOMER - PLEASE NOTE
Once your baggage has been picked up by the courier it will be delivered to the address provided. Please be aware that this can take a variable amount of time depending upon the number of bags to be delivered as well as the time of the day. Please be assured that we will endeavor to deliver your baggage as promptly as possible.
NH-
NRTNH66663 ① - Delivery Info: No of Items: 1  ③
Courier: YAMATOTRANSPORT CO., LTD ②
Web: WWW.KURONEKOYAMATO.CO.JP ⑤
Tracking No: 01123456781234 ⑥
Pick-Up: UP01 Estimated Delivery: 9:00AM-12:00PM ⑪
http://WWW.ANA.CO.JP
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