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Information about ANA Self Service Check-in Machines (International Routes)

Eligible Airports

Qingdao, Guangzhou, Beijing, Shanghai (Pudong), Dalian, Shenzhen, Seoul (Gimpo), Taipei (Taoyuan/Songshan), Brussels, Vienna, Kuala Lumpur, Jakarta, Chennai

How to Use

Scan the 2D barcode with your smartphone for information on how to use the self-service check-in machines.

  • The process is the same regardless of whether or not you have completed the check-in procedures.

  • The actual usage flow may differ according to the kiosk specification of each airport.

  • STEP 1

    Initial Screen

    You will be transferred to Step 2 after a few seconds.

  • STEP 2

    Dangerous Goods Screen

    Please confirm the various cautions related to hazardous materials and dangerous goods.

    • The display language can be changed at any time by tapping the "Other Language" button in the upper right-hand corner of the screen.

  • STEP 3

    Reservation Search Method Screen (different from the previous system)

    Select your preferred method to search for your reservation.

    • If you select "Search by Reservation Number", proceed to Step 4.

    • If you select "Search by e-Ticket Number", proceed to Step 5.

    • If you select "Search by Mileage Card Number", proceed to Step 6.*1

    • If you select "Search by Passport", proceed to Step 7.*1

    • If you select "Search by Boarding Pass Barcode", proceed to Step 8.

    • * 1

      Only applicable if your boarding pass was registered to your reservation information in advance.

  • STEP 4

    Search by Reservation Number Screen

    Enter the reservation number (6 alphanumeric characters) that is found on your itinerary receipt.
    Proceed to Step 9.

  • STEP 5

    Search by e-Ticket Number Screen

    Enter the 13-digit e-Ticket number that is found on your itinerary receipt.
    Proceed to Step 9.

  • STEP 6

    Mileage Card Reader Screen

    Insert the mileage card that is registered to your reservation information into the card reader slot.
    Proceed to Step 9.

    • If you do not have your mileage card with you, please select "Enter Card Number" and input the number manually.

  • STEP 7

    Passport Reader Screen

    Place the passport that is registered to your reservation information onto the passport reader.
    Proceed to Step 10.

  • STEP 8

    2D Barcode Reader Screen

    Place the 2D barcode (QR code) that is printed on the upper right corner of your itinerary receipt onto the barcode reader.
    Proceed to Step 9.

  • STEP 9

    Passport Information Registration Screen

    Place your passport onto the passport reader to register the relevant information.

  • STEP 10

    Passport Information Confirmation Screen

    Confirm that the displayed passport information is correct.

  • STEP 11

    Reservation Confirmation Screen

    Check the reservation details displayed and tap the Confirm button.
    After the boarding pass has been issued, proceed to Step 15.

    • If you wish to confirm your seat location or change your seat selection, tap the Seat Map button. Proceed to Step 12.

    • If you wish to register your mileage, tap the Register Miles button. Proceed to Step 13.

  • STEP 12

    Seat Map Screen

    After selecting your desired seat, tap the Confirm button.
    Proceed to Step 11 again to view the latest details for your reservation.

  • STEP 13

    Frequent Flyer Program Membership Registration Screen

    Select the relevant airline or insert the relevant membership card into the card reader slot.
    If you have selected the airline, proceed to Step 14.

  • STEP 14

    Enter Frequent Flyer Card Number Screen

    Enter the membership number that you wish to register.
    After you have registered your number, proceed to Step 11 again to view the updated details for your reservation.

  • STEP 15

    Collect Boarding Pass Screen

    Please collect the issued boarding pass.

  • STEP 16

    Check-in Complete Screen

    This confirms the completion of check-in procedures.