Terms & Conditions

1. Terms of Use

The In-flight Duty Free Pre-order Service is available for passengers who reserve and purchase a ticket for an ANA Group-operated international flight (NH) under an ANA flight number through the ANA website, official ANA App, ANA International Reservation and Customer Service Center or a travel agency. (excluding purchases made on the Mexico and Italy site)

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If you have an inclusive tour fare, etc., you may be required to join the ANA Mileage Club upon using the pre-order service.

2. Period for Placing/Canceling Orders and Making Additions/Changes

Orders can be placed on the ANA website (excluding purchases made on the Mexico and Italy site) after purchasing and reserving a ticket for an ANA Group-operated international flight. Products can be ordered any time from the 22nd of the month prior to the departure date up to 23:59 three days prior (JST) for both Japan and non-Japan departures.

3. Eligible Flights

International routes operated by ANA (NH flights)

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However, the pre-order service cannot be used in the following cases 1 or 2.

The pre-order service is not available on the following two routes.
- Flights between Tokyo and Seoul
- Flights between Kansai and Shanghai
Even if the flight you wish to pre-order for is on an eligible route, the pre-order service will not be available if your itinerary also includes a flight on an ineligible route, during any period that overlaps with the application period for the ineligible flight.

Specific Examples

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The symbol "⇒" indicates the destination.

Examples of cases where applications cannot be made on all flights

"September 21: Seoul ⇒ Tokyo ⇒ Sydney" Itinerary:
Applications cannot be made on all flights.

Examples of cases in which applications cannot be made on the outbound flights, but can be made for the inbound flights with restrictions

"September 21: Seoul ⇒ Tokyo ⇒ Sydney, September 28: Sydney ⇒ Tokyo" Itinerary:
Applications cannot be made for all flights on September 21.
For flights on September 28, applications are not available from August 22 to September 18, and applications are available from September 19 to September 25.

Examples of cases in which applications cannot be made on the outbound flights, but can be made for the inbound flights

"September 21: Seoul ⇒ Tokyo ⇒ Sydney, November 5: Sydney ⇒ Tokyo" Itinerary:
Applications cannot be made for all flights on September 21. Applications can be made for flights on November 5.

4. Ineligible Flights

There are some ineligible flights for the pre-order service due to reasons relating to aircraft operations.
For further details, please see "Information about Eligible and Ineligible Flights".

5. Order Limit

The In-flight Duty Free Pre-order Service can be used to pre-order up to 10 items per person per flight. (Please note that you will also be able to purchase additional items separately from your pre-order on board.)

As drinking and smoking is against the law for persons under 20 years of age, the reservation and purchase of alcohol and tobacco products by persons under 20 years of age is not permitted.
If a reservation is made by a person under 20 years of age, we will be unable to complete the sale even if the purchaser is over 20 years of age.

6. Payment Methods

The following payment methods are available to use for your purchase:

Credit card (VISA, MasterCard, JCB, Diners Club, American Express)
ANA Gift Cards / ANA Travel Vouchers
ANA Diamond Service in-flight and airport shopping coupons

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You can use ANA Gift Cards / ANA Travel Vouchers and ANA Diamond Service in-flight and airport shopping coupons together with your credit card.

Please note that the following payment methods are not accepted.

Cash
Debit cards (including ANA Mileage Club Financial Pass VISA Debit Card and ANA Mileage Club/Sony Bank WALLET)
Prepaid cards (including ANA prepaid cards)
ANA-issued digital coupons
Miles
E-money
Mobile payment

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Credit cards without a signature line and credit cards without a signature cannot be used.

Information regarding ANA Card

You will be given a 10% discount on the normal price of goods when you pay with an ANA card.
You will earn 2 miles for every 100 yen spent (in-flight purchase miles + ANA Card Mile Plus).

For ANA Card Premium, 2 miles will be earned through ANA Card Miles Plus, bringing the total to 3 miles.

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Products with a unit price of less than 1,000 yen and certain other products are not eligible for the 10% discount or accumulation of miles.
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Please note that retroactive mileage registration is not available.

Notice regarding credit card usage

Credit card payments (including ANA Cards) are accepted up to 200,000 yen on all routes.
Payments can only be made in a single installment and will be taken in Japanese Yen.

The billing date may be delayed depending on your credit card company.
In accordance with credit card company requirements, passengers making large payments by credit card (other than ANA Cards) may be asked to confirm their identity by presenting their passport or other identification.
You may be asked to re-confirm the validity of your credit card after the plane has landed.

7. Notes

This service enables you to place an order for in-flight sales items before boarding your flight. Please note that you may not be able to purchase your pre-ordered items on board in the event of certain flight statuses, aircraft changes, etc.
Please note that, even if your pre-ordered items are not available on board, we will not be able to post them to you after your flight. This is because taxation laws prohibit duty free items from being handled in such a way.

Product’s sales price, specifications, period of availability and lineup may change without prior notification.
Please be advised that the package design of products may differ in some cases.
We kindly ask in advance for your understanding.
We advise in advance that products may not be returned or exchanged at the purchaser’s convenience.

8. Changes and Cancellations

Even if you change or cancel (i.e., request a refund) your flight ticket through the ANA website, ANA International Reservation and Customer Service Center or a travel agency, the order you have placed through the In-flight Duty Free Pre-order Service will not be changed or canceled automatically.
Please cancel your pre-order before changing or canceling (i.e., requesting a refund) your reserved flight.
After changing your flight ticket, you must place another order through the pre-order service. Please note that you may be unable to order the same products depending on stock levels.

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Orders cannot be changed or canceled through the ANA International Reservation and Customer Service Center, ANA In-flight Sales Customer Center, or a travel agency.
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Pre-orders cannot be canceled after changing or canceling (i.e., requesting a refund) your reserved flight.
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Pre-orders cannot suddenly be changed or canceled after the deadline (23:59 (JST) three days prior to departure).
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Please note that you will be unable to use the pre-order service if you change your reservation to a flight departing beyond the pre-order deadline (23:59 (JST) three days prior to departure).