To Contents

How to Use the In-flight Duty Free Pre-order Service

Our In-flight Duty Free Pre-order Service allows you to order duty free products available on board our flights before departure, and this page provides information on how to use it.

This service enables you to pre-order in-flight sales products for international flights. Making an order online could not be easier, and allows you to secure our most popular products as well as purchase pre-order exclusives. Those of you flying on short-haul routes can also enjoy access to products only available on medium and long-haul flights.

Information

For passengers on flights to/ from Kansai: Some products cannot be ordered in-flight. Please check P. 8–11 of the ANA SKY SHOP Digital Catalog for further details.
Beginning May 1, all tobacco products are being sold only through the Pre-Order Service. For details, please see the Pre-Order Service website.
The popular sweet potato shochu "Murao" is now on sale via the Pre-Order Service!
- *
  
  Customer orders will be limited to one bottle each.
Click here for product information.
Click here for pre-order service information and notes on ordering.
Due to the revision of the Canadian Single-use Plastics Prohibition Regulations, the items provided will be changed as follows as of December 1, 2023.
Duty-free shopping bag: Changed from "biomass plastic bag" to "paper bag"
Wrapping bags: The inclusion of this item will be temporarily suspended
Applicable flights: Haneda-Vancouver Route (Flight NH116/115)

Recommended Pre-order Items

Here is a selection of some of our pre-order items.

September-October recommendations

ANA / ANA ORIGINAL COLD SAKURAMAI FUJISAN ROCKS GLASS

DASSAI BEAUTY / DASSAI OIL-IN MOISTURIZING LOTION

4℃ / Aqua Bright NECKLACE & BRACELET SET

ASAHISYUZO / DASSAI 23 Elegantly Tipsy

ReFa / BEAUTECH DRYER SMART W

MASON PEARSON / CHILD BRISTLE

ANA / ANA ORIGINAL FLIGHT BEAR

DEAR MOROCCO / ANA ORIGINAL BABOUCHE (ROSE WATER)

Pre-Order Campaign on Flight to Honolulu

ANA International In-Flight Duty-Free Shopping. In-Flight Duty-Free Shopping Pre-Order Service Campaign on Flight to Honolulu. You get a mini HONU soft key chain as a reward for one Pre-Order! You can get it at MAHALO LOUNGE! Click here for details.

Product List (ANA SKY SHOP)

Our excellent, wide-ranging product lineup includes many other items in addition to those shown above.

Please see the ANA SKY SHOP Digital Catalog for further details.

Digital Catalog (PDF version) (for September-October)

This PDF file will open in a new tab or another application. — View Digital Catalog (PDF version) (for September-October)

*

Digital Catalog (spread version) will be released as soon as it is ready.

How to Use the Service

Step 1 must be completed up to boarding. For this step, reserve a flight ticket and then place a pre-order on the website (you can order up to 10 items). Lastly, you will receive an email confirming whether or not your ordered items have been secured for you. Step 2 must be completed on the departure date. For this step, please inform a cabin attendant of your order after boarding.* You will then receive your ordered items after paying for them.

*

Please show a copy of the email confirming your secured products or provide your pre-order number. You may not receive your products if you do not inform a cabin attendant of your order.

How to Place an Order

Please reserve and purchase a flight ticket in advance.

STEP1 : Go to the Service menu on the reservation confirmation page and press In-flight Duty Free Pre-order.

STEP2 : Select your preferred flight from those available and proceed to the product pre-order page.

Detailed Explanations about Placing, Changing, Viewing and Canceling Pre-orders

*

The same procedure also applies if you would like to check/cancel an exiting pre-order or add/change the items within it.

You can place an order right now by pressing the button below.

Go to the Flight Reservation Confirmation Screen

Order Period (Including Changes and Cancellations)

Orders can be placed any time from the 22nd of the month prior to the departure date up to 23:59 three days prior (JST) for both Japan and non-Japan departures.
In some cases, the application deadline may be one day sooner for some flights departing from overseas.

Example: If your departure date is on April 1, you can place an order from March 22 up to 23:59 on March 29 (JST).

Terms & Conditions / Eligible Passengers

Passengers who reserve and purchase a ticket for an ANA Group-operated international flight (NH) under an ANA flight number through the ANA website, official ANA App, ANA International Reservation and Customer Service Center or a travel agency. (excluding purchases made on the Mexico and Italy site)

Information about Eligible and Ineligible Flights

Eligible Flights

International routes operated by ANA (NH flights).

*

However, flights between Tokyo and Seoul, between Tokyo and Vladivostok, and between Kansai and Shanghai are ineligible.
*

If the itinerary of your reservation includes ineligible routes, all your flights in the itinerary will be ineligible for in-flight shopping pre-order service.

Ineligible Flights

The following list shows flights that are ineligible for the pre-order service due to reasons relating to aircraft management. Please note that this service may also be made unavailable on other flights in the event of certain flight statuses, sudden aircraft changes, etc.

Ineligible Flights

Departure Date	Flight No.	Departure Airport
September. 1, 2024 (Local Time)	NH-107	San Francisco departure
September. 1, 2024 (Local Time)	NH-159	New York departure
September. 1, 2024 (Local Time)	NH-179	Mexico City departure
September. 1, 2024 (Local Time)	NH-204	Frankfurt departure
September. 1, 2024 (Local Time)	NH-206	Vienna departure
September. 1, 2024 (Local Time)	NH-218	Munich departure
September. 1, 2024 (Local Time)	NH-802	Singapore departure
September. 1, 2024 (Local Time)	NH-806	Bangkok departure
September. 1, 2024 (Local Time)	NH-816	Kuala Lumpur departure
September. 1, 2024 (Local Time)	NH-820	Manila departure
September. 1, 2024 (Local Time)	NH-834	Ho Chi Minh City departure
September. 1, 2024 (Local Time)	NH-836	Jakarta departure
September. 1, 2024 (Local Time)	NH-872	Jakarta departure
September. 1, 2024 (Local Time)	NH-886	Kuala Lumpur departure
September. 1, 2024 (Local Time)	NH-890	Sydney departure
September. 1, 2024 (Local Time)	NH-964	Beijing departure
September. 1, 2024 (Local Time)	NH-968	Shanghai (Pudong) departure
September. 1, 2024 (Local Time)	NH-972	Shanghai (Pudong) departure

Notes

As drinking and smoking is against the law for persons under 20 years of age, the reservation and purchase of alcohol and tobacco products by persons under 20 years of age is not permitted.
If a reservation is made by a person under 20 years of age, we will be unable to complete the sale even if the purchaser is over 20 years of age.
Please note that you may not be able to purchase your ordered items on board in the event of certain flight statuses, aircraft changes, etc.
Please note that we may not be able to secure items that are low in stock for you.

Points to Note before Placing an Order

Up to 10 Items Per Passenger Per Flight (Some Exclusions Apply)

There is a limit to the number of orders that can be accepted for one flight due to loading space. For this reason, there may be occasions when you cannot place an order.

Carry-on Baggage Restrictions

The carrying of liquids on board is restricted in accordance with instructions from the International Civil Aviation Organization (ICAO).

Please be aware that liquid containers over 100 ml cannot be carried on board your connecting flight(s) or return flight.
For further details, please see the Carrying Liquid, Aerosols, and Gels (LAGs) on Board (International Flights).