When a Page Does Not Display Properly or You Cannot Log In

If a page is not displaying properly or you cannot log in, you may be able to resolve the issue by taking the following measures.
(Please understand that these measures may not resolve the issue depending on your internet environment and device.)

First Step

Please first see System Requirement to confirm if your internet environment is in line with that recommended for the ANA website.

Caution

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Pages may not function or display as intended depending on your device and the version of the OS or browser you are using.
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If you continue to encounter the same issue after attempting to fix it with the operational procedures shown below, please contact the manufacturer of your device directly. ANA will not be able to answer such inquiries.
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The operational procedures and images shown below are only examples.

When Using a Computer
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  Click or tap on the images to make them larger.
STEP1

Click on Manage Reservations/Check-in on the ANA website's top page and then click on Manage Reservation/Purchase/Seat Availability.

STEP2

Enter your ANA Mileage Club membership number and web password and then log in.
When Using a Smartphone
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  Click or tap on the images to make them larger.
STEP1

Tap on Manage Reservations/Check-in on the ANA website's top page and then tap on Manage Reservation/Purchase/Seat Availability.

STEP2

Enter your ANA Mileage Club membership number and web password under the AMC Members tab and then log in.

Clear Cookies and Cache

If the page is not displaying properly or you cannot log in, you may be able to resolve the issue by clearing your browser's cookies and cache.

Caution

If you clear the cookies and cache, the information memorized by your browser may be deleted. You may also be logged out from any websites or apps for which you decided to stay logged in on your browser. In this instance, you will need to log in again, re-enter your details, etc. We therefore ask that you accept the potential effects of clearing cookies and cache before taking this measure.

When Using a Computer
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  Click or tap on the images to make them larger.
Back

Google Chrome

Microsoft Edge

Proceed

STEP1

Click on the three dots icon in the upper right corner of the screen.

Click on More Tools.

Click on Clear Browsing Data.

STEP2

Select "All time" for the time range.

Insert checks into the check boxes next to "Cookies and other site data" and "Cached images and files."

Click on "Clear data."

Relaunch your browser and check if the issue has been resolved.

STEP1

Click on the three dots icon in the upper right corner of the screen.

Click on Settings.

STEP2

Click on "Privacy, search, and services."

Click on "Choose what to clear" under "Clear browsing data."

STEP3

Select "All time" for the time range.

Insert checks into the check boxes next to "Cookies and other site data" and "Cached images and files."

Click on "Clear now."

Relaunch your browser and check if the issue has been resolved.
When Using a Smartphone
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  Click or tap on the images to make them larger.
Back

iPhone（Safari）

Android（Google Chrome）

Proceed

STEP1

Tap on the Settings app on the home screen.

STEP2

Tap on Safari.

STEP3

Tap on Clear History and Website Data.

STEP4

Tap on Clear History and Data.

Relaunch the Safari app and check if the issue has been resolved.

STEP1

Open the Chrome app on your Android-powered smartphone.

STEP2

Tap on the three dots icon in the upper right corner of the screen.

STEP3

Tap on History.

STEP4

Tap on "Clear browsing data."

STEP5

Select "All time" for the time range.

Insert checks into the check boxes next to "Cookies and site data" and "Cached images and files."

Tap on "Clear data."

Relaunch the Chrome app and check if the issue has been resolved.

When Using a Computer
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  Click or tap on the images to make them larger.
Back

Google Chrome

Microsoft Edge

Proceed

STEP1

Open a New Incognito Window.

STEP2

Access the ANA website and then click on Login.

STEP3

Enter your ANA Mileage Club membership number and web password and then log in.

STEP1

Open a New InPrivate Window.

STEP2

Access the ANA website and then click on Login.

STEP3

Enter your ANA Mileage Club membership number and web password and then log in.
When Using a Smartphone
- *
  
  Click or tap on the images to make them larger.
Back

iPhone（Safari）

Android（Google Chrome）

Proceed

STEP1

Open a Private window on your iPhone.

STEP2

Access the ANA website and then tap on Login.

STEP3

Enter your ANA Mileage Club membership number and web password and then log in.

STEP1

Open a New Incognito tab.

STEP2

Access the ANA website and then tap on Login.

STEP3

Enter your ANA Mileage Club membership number and web password and then log in.