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Mumbai

Check-in counters and boarding gates are subject to change. Please confirm at the airport on the day of departure.

Arrival

Flights operated by ANA Group will arrive at Terminal 2 of Mumbai Airport.

Immigration

Baggage Claim

Customs　

Arrival Terminal

Immigration

Please present your passport and Immigration Card.Those who do not carry an Indian passport (including people of Japanese nationality) must present the Immigration Card.You might be asked to show the boarding pass.

Customs

Please present your customs declaration form.

Regarding VISA ON ARRIVAL and e-Tourist Visa

Please be informed that VISA ON ARRIVAL and e-Tourist Visa application have different counters.

VISA ON ARRIVAL counter changes periodically without prior notice.

Kindly contact our airport staff upon arrival.

Departure

Flights operated by ANA Group will depart from Terminal 2 of Mumbai Airport.

Departure terminal

Click here for counter opening time

Airport Lounge

Check-in

Security Check

Immigration　

Priority Lanes for Security Check and Immigration

Business class passengers are able to use priority lanes for security check and immigration by presenting their boarding pass.

Limitation of access to the terminal

Only the passengers intending to board flights can enter the international terminal.

Please note that those who wish to see off passengers cannot enter.

*Access limitations also apply to those seeing off or picking up children traveling alone or passengers using ANA Airport Support.

In this instance, we will confirm the drop-off/pick-up point in advance. For further details, please contact us by phone.

At the entrance of the terminal, all passengers are asked to present the bar coded boarding pass with flight number of the day printed, bar coded Electronic Ticket Itinerary/Receipt and the passport.

The appropriate changes of reservation such as rebooking are required beforehand.

In the case of an e-ticket, please print the Electronic Ticket Itinerary/Receipt beforehand with the updated departing date and carry it.

If the barcode is not reflected on your E-Ticket, you can view it from the reservation confirmation screen here.

Please note that passengers can only enter the terminal 3 hours before departure time or later. Please note that passengers can not enter the terminal earlier than 3 hours before departure time.

Check-in

Please present your passport and boarding pass.

Immigration

Please present your passport and boarding pass.

The passengers who are of foreign nationality including Japanese nationality are not required to submit Immigration Cards.

Transit

Attention

Due the Mumbai Airport Regulation, Immigration for Transit Passengers shall be available 4 hours prior to the scheduled time of departure. This rule shall also apply to all passengers holding a boarding pass. Kindly check the flight schedule at the time of reservation.

Passengers connecting from ANA to other airline companies (India domestic flights)

Drop your check-in baggage at "domestic transit counter (AI only)", and

Passengers who transfer to AI/UK flight, please proceed to the domestic departure counter on the 4th floor in the same terminal.
Passengers who transfer to SG/6E/G8 flight, please proceed to the domestic terminal by taxi (paid service).

Passengers connecting from ANA to other airline companies (international flights)

When carrying a boarding pass of a connecting flight

Go through the connecting security check and proceed to the boarding gate of the connecting flight.

When carrying no boarding pass of a connecting flight

After completing check-in at international connecting counter, please proceed to the boarding gate.

Please note that check-in service may not be provided at connecting counter of a part of airline companies.

In this case, a staff of such airline company needs to carry your passport and boarding pass temporarily and go through the check-in procedure on your behalf.

The airline company may keep your passport and boarding pass for a long time until the starting time of check-in for the connecting flight. Your understanding will be appreciated.

Passengers connecting from other airline companies (India domestic flights) to ANA

Passengers who transit ｆrom AI/UK flight, please proceed to the international departure counter on the 4th floor.
Passengers who transit from SG/6E/G8 flight which arrives in Terminal 1, please take the taxi (paid service) to come to the International Terminal (Terminal 2).

Passengers connecting from other airline companies (international flights) to ANA

When carrying a boarding pass of ANA flight

Go through the connecting security check and proceed to the boarding gate of ANA flight.

When carrying no boarding pass of ANA flight

After completing check-in at international connecting counter, please proceed to the boarding gate.

In this case, a simplified boarding pass with no seat number printed may be issued.

Such a boarding pass will be replaced to the normal pass carrying the seat number at the ANA boarding gate. Please notify an ANA staff at the boarding gate of this pass.

(An ANA staff(s) is ready at the boarding gate from one hour before the departure time.)

Please note that when check-in is done at the international connecting counter, a staff of the airline company may keep your passport and boarding pass temporarily to complete the check-in on your behalf.This procedure may take some time and they will have to carry your passport and boarding pass for a long time. Your understanding will be appreciated.

This information is current as of March 4, 2024.

Chhatrapati Shivaji Maharaj International Airport (BOM) to Downtown Mumbai (Colaba District)

Taxi

Prepaid or metered. Also ride-sharing (OLA, Uber)

Prepaid (paid in advance) or by taximeter

Platform: International Terminal (T2) Level 1
Time required: Approx. 60 to 120 minutes (will take considerably longer during morning and evening rush hours)
Fare: Rs1200 to 1600 to the Colaba area (including parking fees, +25% from 0:00 am to 5:00 am), around Rs800 to 1100 by ride-share
Operating hours: 24 hours

In general, taxis with meters are 10 to 20% cheaper than prepaid taxis

Train

The nearest station, Andheri, is accessible by bus and taxi from the airport for train services to Churchgate Station in downtown Mumbai. Although this is an option during off-peak times, it would not be practical to travel on this train service with luggage during morning and evening rush hours.
The Metro Line 1 that opened in 2014 is a line that runs only past the north side of the airport. Airport Road Metro Station that is the closest station is about 2 km north of the terminal and connects to the above Andheri Station. Line 3 from the airport to the city is under construction and is scheduled to open in December, 2023.

Airport Bus

There are no city buses which go directly from the airport to the Mumbai city center without transfer, nor are there any shuttle buses or coaches which call at city hotels. There are multiple city buses from the airport terminal to the nearest train station (Andheri Station), but all of them require transfers or walking connections, so there is no direct route between the airport terminal and the station.