Guide to Bank Transfers and E-money Payments (Japanese Residents Only)

Passengers who apply to receive compensation via bank transfer or e-money will be sent an email regarding how to receive compensation.
This may take two weeks if a number of expenses associated with delays or cancellations (accommodation, transportation, etc.) need to be calculated. Note: It may take up to one month depending on the circumstances (e.g. in the case of large numbers of flight delays/cancellations).
Please follow the instructions below to receive compensation.

Passengers Requesting Compensation via E-money

You will be redirected to the website of "Chooseable eGIFT". Please be aware that the website is in Japanese only.

Passengers Requesting Compensation via Bank Transfer

STEP 1

Enter the ID and password provided in the email regarding receiving compensation and click "Login". Note that access will be locked if the wrong details are entered three times.

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The password is issued as alphanumeric characters. It is recommend to copy and paste it as is.
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Be aware of errors in entering similar characters such as "i," "I," "l," "1," "0" and "o".

STEP 2

Confirm the handling of personal information related to bank transfer and click "Agree".

STEP 3

Check the transfer details and click "Next".

STEP 4

Enter at least the first character of the payee financial institution in kana or half-width alphabetical characters and click "Search".

STEP 5

Select the name of the payee financial institution.

STEP 6

Enter at least the first character of the payee financial institution branch, and then click "Search".

STEP 7

Select the payee financial institution branch.

STEP 8

Select the account type, enter the account number, and click "Next".

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Note that access will be locked if the wrong details are entered six times.

STEP 9

Enter the account holder name and click "Next". For customers with a bank passbook, enter the account holder name as it appears on page 1 or 2 of the passbook.

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Please include a space between the first and last names. If the account holder name on the passbook is alphabetical, please ensure it is spelled correctly.
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Instructions regarding entering the account holder name can be found on the Wellnet Corporation website.
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Note that access will be locked if the wrong details are entered six times.

STEP 10

A final confirmation screen for the transfer details will be displayed. Please check that all information entered is correct and click "Begin Transfer".

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If there are any errors in the account name or account information, customers will receive an email from the ANA domain (@121.ana.co.jp). Please follow the above steps to re-submit the correct information.