Guide for facilities in Norman Y. Mineta San Jose International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Arrival Terminal

  • Passport Control
  • Baggage Claim
  • Customs
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Norman Y.Mineta San Jose International Airport
  • Passengers connecting from ANA to Other Airline Companies

On the 2nd floor of Terminal A (arrival terminal), there are immigration booths. After passing through immigration, there is an escalator down to the 1st floor. There is also an elevator up to The Club at SJC, a lounge on the 3rd floor. On the 1st floor, there is the baggage claim area and customs. After passing through these, there are taxi stands and bus stops upon leaving the building. Connecting passengers should go to the baggage counter for connecting passengers and then take the escalator up to the 2nd floor.

Immigration

Please present your passport, Immigration Card, and Customs Declaration Form.

Customs

Carry-on luggage inspection.

Notice

Passengers who plan to travel to the United States must obtain pre-travel authorization though ESTA by themselves before departure.See "Electronic System for Travel Authorization."

Departure

Departure terminal

  • Check-in
  • Security Check/Fast track
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Norman Y.Mineta San Jose International Airport

In the front of the entrances to the 1st floor of Terminal A, there are taxi stands and bus stops. From there, you can reach the ANA check-in and ticketing counters. After check-in, go up to the 2nd floor where you can find the security checkpoint and priority security lane. After passing through security, proceed to the boarding gate. There is also an elevator up to The Club at SJC, a lounge on the 3rd floor.

Check-in

Please present your passport and boarding pass.

Fast track security screening

Look for

Priority Lane

Eligible
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

Transit

Passengers connecting from ANA to Other Airline Companies

  1. Make sure to pick up your baggage.
    • All passengers are subject to Immigration and Customs inspection.
      (The same applies to cases when the final destination is not in the U.S.)
    • Your checked-in baggage must be picked up after completing immigration control.
      (Please make sure to pick up your baggage even when the final destination is printed on the tag of your baggage.)
  2. Proceed to the boarding gate.
    • Please check-in baggage at the baggage counter for transit and proceed to the boarding gate.

Passengers connecting from Other Airline Companies to ANA

Please pass through the security check and proceed to the departure gate.