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  • AMC

Giving you peace of mind in times of need! Japanese Service Desk providing support in Japanese around the clock

Please contact the Japanese Service Desk if you encounter any problems at your hotel or so on while abroad. Our Japanese-speaking staff will confirm the necessary details and carry out negotiations with the hotel on your behalf.

More than 100,000 trustworthy reviews written in Japanese, all checked by the site administrator!

The site features candid reviews of points that can only be known by actual hotel guests, including comments like, "The walls are thin enough to hear people in the next room," and, "The service was great regardless of which staff we asked." This enables you to find the hotel that is best for your needs.

Get great deals on hotels and earn ANA miles too!

The site also offers special deals including repeater, early reservation and extended stay discounts. After your stay, use the Apple Points that you earned to redeem ANA miles!

  • Service is available in Japanese only. 

Mileage Accrual

Mileage Accrual Rate

3 Apple Points = 1 mile

Mileage Redemption Increment

3 points (minimum required usage = 3 points)

Maximum Mileage Redemption Limit


Redemption Handling Fee


Mileage Accrual Eligibility

  1. AMC members who have booked and stayed at a hotel inside or outside Japan through the Hotelista website or any of the hotel reservation sites provided on the APPLE WORLD website

  2. Apple Points for posting reviews (150 points per post)

  3. Apple Points for making the first post for a previously unreviewed hotel (100 points per post)

How to Accrue Miles

Log into My Page on the Hotelista website or My Page on any of the hotel reservation sites provided on the APPLE WORLD website, and go to My Apple Point menu to complete the procedures. (Text is available in Japanese only.)

Mileage Accrual Date

Approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Contact Information



Monday to Friday: 10:00-12:00 (JST)


(Not available on weekends, national holidays, and the year-end/New Year holiday period.)