Maintain Corporate Value by Enhancing Internal Systems and Further Instill Our Mission Statement.

Basic Approach

Compliance is, in addition to following laws and regulations, to understand and respect the aim and objective of the laws and regulations. It is essential that we comply with the laws and regulations to engage in business. Recognizing that compliance plays an important role in corporate management, the ANA Group’s code of conduct, the Social Responsibility Guidelines PDF Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines., for all Group executives and employees, also stipulates actions for compliance with the laws and regulations of each country and region.

Compliance Implementation Structure

The ANA Group has developed a compliance structure based on the ANA Group Compliance Regulations to promote compliance with laws, regulations, and other standards related to business activities. Under the direction of the Group ESG Management Promotion Committee, which is an advisory body to the board of directors, each company and department appoints an ESG Promotion Officer that is responsible for promotion and an ESG Promotion Leader as a key driver of ESG initiatives. These officers and leaders strive to raise awareness of compliance across the ANA Group.

Major Initiatives

Anti-Bribery Policy

With regard to anti-bribery measures, we have established the ANA Group Anti-Bribery Rules in order to comply with the anti-bribery laws of each country, and have put in place a system to minimize legal risks on a global level and prevent situations that may lead to a decline in corporate value. At the same time, there is a provision on how to respond when a violation is found. Training on the anti-bribery laws is provided for officers and employees of overseas branches in Japanese and English, along with training on competition laws.

Bribery Prevention Handbook (Japanese)
Cartel Prevention Handbook(English)

Legal Compliance Education

We conduct a variety of educational programs for every ANA Group executive and employee to acquire correct knowledge of and exercise appropriate judgment related to various laws and regulations. We hold regular seminars on contract practices, labor practices, and laws and regulations related to air transportation, improving our familiarity with business-essential knowledge.
We also sponsor seminars tailored to topics and content that reflect the needs of each Group company and / or department.

Seminar conducted during fiscal 2019

Information Dissemination

To spread awareness of compliance throughout the ANA Group, we distribute e-mail and newsletters on topics related to revisions to laws and regulations, as well as points of caution regarding labor and contract practices. We have also posted manuals and guidelines for various laws, regulations, and rules on the compliance website on our intranet. In this way and others, we create an environment in which Group executives and employees have access to this information at any time.

Initiatives to Prevent Harassment

We provide various training and education programs to prevent workplace harassment, including training for newly appointed managers. In addition, with the enforcement of the Amended Labor Policy Comprehensive Promotion Act on June 1, 2020, ANA Group Power Harassment Prevention Rules was established. In addition, we provide harassment education through e-learning for all Group executives and employees, and aim to deepen the correct understanding of harassment, and to create a more comfortable work environment that does not tolerate harassment throughout the Group.

Group Companies Compliance Survey

Surveys on compliance at Group companies are conducted once each year. These surveys consist of self-checks on the degree to which compliance was practiced with regard to relevant laws and regulations as well as examinations of issues pertaining to each Group company and to the entire Group. We conduct follow-ups with each company based on survey results as necessary in the interest of resolving issues.

Strengthening Cooperation with Group Companies and Overseas Branches

To strengthen the compliance system across the entire Group, we have clarified the points of contact between our Legal & Insurance Department, Group companies, and ANA overseas branches, building and operating a system facilitating two-way communication.

Internal Reporting System

Based on the ANA Group Rules for Handling Internal Reporting, we have set up a point of contact (ANA Alert) both inside and outside the Company (via a law firm) to collect and resolve any issues. These reporting systems are available to all Group executives, employees, and temporary personnel. ANA Group retirees and officers and employees of our business partners involved in ANA Group’s business may also use these reporting systems. ANA Alert protects the privacy of the whistleblower and other relevant parties, and assures that no punitive measures will be taken against those that seek consultation or cooperate in confirming facts. This helps us obtain internal risk-related information promptly and aids in self-resolution. We are also engaged in initiatives worldwide to improve awareness of our internal reporting system and focus on minimizing legal risks on a global level. In fiscal 2019, ANA Alert received 189 reported incidents.

ANA Alert Poster (in Workplaces)

Cases of Compliance Violations

If a compliance violation is found, we take strict measures, such as disciplinary action, in accordance with the rules established by each Group company.

Internal Audit

The ANA Group Audit Department conducts internal audits for the purpose of evaluating the Group’s business operations in its management, operations, and performance, based on legal, rational, and ethical perspectives. We also audit and evaluate promotion structure and operational statuses of each company and department to ensure compliance.