Inquires for If you have not received your ANA Card.

JCB (enrollment inquiries only)

0120-015-870

Mobile phone users, please call the following number instead. (toll call)

0570-015-870

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Sundays, holidays and during the New Year)

SMBC VISA Card enrollment information

0120-816-437

Tokyo 03-6627-4136

Osaka 06-6228-1224

Hours of operation:

Monday - Friday 9:00 a.m. - 7:00 p.m.

Weekends and national holidays 9:00 a.m. - 5:00 p.m.

  • *except 12/30 - 01/03

Diners Club (enrollment inquiries only)

0120-041-962

Hours of operation:

Monday to Friday: 10:00 a.m. -8:00 a.m.

Weekends and national holidays 10:00 a.m. - 6:00 p.m.

  • *except 12/31 - 01/03

American・Express Membership・Service・Center

Classic Card

0120-965-877

Gold Card

0120-958-677

From overseas

+81-3-3220-6787

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Saturdays, Sundays, National holidays)