Inquiries

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Inquiries for changes to the information registered with ANA cards (change of address, etc.)

ANA JCB/ANA To Me CARD PASMO JCB series

Change of customer information

https://www.jcb.co.jp/support/change.html (Text is available in Japanese only.)

JCB changes:

0120-800-962

Smartphone users, please call the following number instead. (toll call)

0570-00-5552

Hours of operation:9:00 a.m. - 5:00 p.m. (except Sunday, holidays and during the New Year)

ANA Visa Card/MasterCard (SMBC Card)/ANA VISA Suica Card/ANA VISA nimoca Card/ANA TOKYU POINT ClubQ PASMO MasterCard

You can call the Sumitomo Mitsui Card FOR YOU Service Desk or use the online Vpass service to make changes.
(This is unnecessary if you have done so already using one of these methods.)

Changes:

Tokyo

03-5392-7351

Osaka

06-6228-1225

Hours of operation:10:00 a.m. - 5:00 p.m. (except 12/30 - 1/3)

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* When calling these numbers, the toll for calls made to Tokyo or Osaka will apply.
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Changes can also be made by logging in to the Vpass service. See here for details. (Text is available in Japanese only.)
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Inquiries can also be made by email. See here for details. (Text is available in Japanese only.)

ANA Diners Card

Diners Club call center

Tokyo

0120-074-024

From overseas

81-3-6770-2796

Hours of operation: Monday to Friday: 08:00-20:00 (JST), Saturday: 08:00-18:00 (JST)

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Except Sundays, holidays and during the New Year (12/30 - 01/03)
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Inquiries for lost or stolen cards and IVR system are available 24 hours a day, 365 days a year.
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Please have your card and PIN numbers to hand when calling.
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You can also make changes by logging in to the Club Online service. See here for details. (Text is available in Japanese only.)