Rakuten Travel

Rakuten Travel is one of the largest travel websites in Japan and allows users to make reservations for accommodations around the world.
It offers a variety of plans for different types of accommodations, from business hotels and budget hotels to guesthouses and Japanese inns.

  1. Earn and use Rakuten Super Points!
  2. Read reviews from other users.
  3. Reservations can be made online 24 hours a day.

Information

  • Mileage accrual has changed for reservations made from May 7, 2018 for accommodations outside Japan.
    From now on, customers making reservations on the Rakuten Travel website after clicking the "Go to Partner Website via ANA Mileage Mall" button at the bottom of this page, will be able to accrue miles with accommodations not only in Japan but also outside Japan.
    * In the same way as the booking procedure for accommodations in Japan, mileage accrual for the reservations for accommodations outside Japan is eligible only if the checkout date is no later than the last day of the second month from the date of reservation.

    * For the customers who reserved accommodations outside Japan via Rakuten Travel's ANA Mileage Club page on or before May 6, 2018, miles will be credited in accordance with the following conditions.
    [Mileage Accrual]
    1 mile for every JPY 200 (excl. tax)
    - Reservation rates (Rakuten Travel rates) which are listed on the website are eligible for mileage accrual.
    - Only hotel reservations and stays outside Japan are eligible for mileage accrual. ("International Raku Packages" and international flight tickets are not eligible.)
    [Accrual Date]
    Approximately 2 to 3 months will be required for the miles to be credited to the mileage balance.
    [Applicable Areas]
    United States, Hawaii, Guam, Saipan (Micronesia), Palau, Malaysia, Singapore, Vietnam, The Philippines, Thailand, Indonesia, Cambodia, Myanmar, Mainland China, Hong Kong, Macau, Taiwan, South Korea
    [Accommodation Changes and Cancellations]
    Procedures must be completed on the Rakuten Travel website. (Text is available in Japanese only.)

About Mileage Accrual

Mileage Accrual for this Merchant

Earn 1 mile for every JPY 200 spent.

Points to Note Regarding this Merchant
  • * Reservation rates (Rakuten Travel rates) which are listed on the website are eligible for mileage accrual.
  • * Only domestic and international hotel reservations and stays are eligible for mileage accrual. ("International Raku Packages" and international flight tickets are not eligible.)
  • * Mileage accrual is eligible only if the checkout date is no later than the last day of the second month from the date of reservation.
  • * With regard to accommodations outside Japan booked before October 29, 2018 2:00AM (JST), only stays in the applicable areas below are eligible for mileage accrual.
    Applicable Areas: United States, Hawaii, Guam, Saipan (Micronesia), Palau, Malaysia, Singapore, Vietnam, The Philippines, Thailand, Indonesia, Cambodia, Myanmar, Mainland China, Hong Kong, Macau, Taiwan, South Korea
  • * With regard to accommodations outside Japan booked from October 29, 2018 2:00AM to November 11,2018 2:00AM (JST), stays in the all areas are eligible for mileage accrual.
  • * With regard to accommodations outside Japan booked after November 11, 2018 2:00AM (JST), only stays in the applicable areas below are eligible for mileage accrual.
    Applicable Areas:Taiwan, South Korea, Guam, Hawaii
  • * If you wish to make another reservation at Rakuten Travel after making one reservation, please follow the same process again via ANA Mileage Mall. (Log in is required for each reservation.)

Timing of Mileage Accrual

Approximately 3-4 months after the stay will be required for the miles to be credited to the mileage balance.

Retroactive Mileage Registration

Retroactive mileage registration is not permitted.

Note

  • Only accommodation fees are eligible for mileage accrual. (package tours and flight tickets are not eligible.)
  • Reservation rates (Rakuten Travel rates) which are listed on the website are eligible for mileage accrual.
  • Customers must be Rakuten Travel members in order to make reservations through Rakuten Travel.
  • When multiple ANA Mileage Club members are staying together, miles will only be accrued for the person who made the booking.
  • If the 10-digit ANA Mileage Club membership number is not entered on the Rakuten Travel mobile website or the Rakuten Travel Reservations (Outside Japan) page, mileage will not be accrued.
ANA Mileage Mall
  • Consumption tax, delivery charges, service fees, etc., are not eligible for mileage accrual.
  • Miles are accrued only when the partner website is accessed via this page.
    Mileage accrual will not be eligible if accessed other than ANA’s partner sites before purchasing products and using services. Please make sure to access the partner website through this ANA webpage.
  • Product prices, quantities, delivery fees and other service charges, and promotion details are subject to change. Please check the partner sites for the latest information.
  • Mileage accrual may be subject to delays depending on the status of the product delivery or service application.
  • Miles may not be accrued if the corresponding purchase or application from the above merchant is canceled or is not completed properly.
  • Please enable cookies in your internet browser before using the website. (Customers using Safari for Mac OS X will not be able to use the website under default settings. Select "Always allow" session cookies before accessing the website.)
  • There may be cases when miles are not accrued due to the browser's Javascript and cookies being restricted by virus protection software, etc. Customers are asked to temporarily disable such restrictions on their own volition in order to use the website.
  • Please retain all relevant information such as order numbers and order confirmation emails until after the mileage has been credited to your mileage account.

Contact Information

Rakuten Travel

Website for Feature Phones

m.travel.rakuten.co.jp (Text is available in Japanese only.)
  • *Please note that mileage accrual is unavailable when using this link.

Inquiries Related to ANA Mileage Mall, Including Mileage Accrual

Telephone

ANA Mileage Mall Inquiries

Please use this page to submit inquiries. (Text is available in Japanese only.)

Inquiries Related to ANA Mileage Club

Telephone

ANA Mileage Club Service Center

  • *Please have your ANA Mileage Club membership number and password ready before making an inquiry.

Call Handling System (NTT) 0570-029-709 (toll call number, fixed rate within Japan)

Telephone 03-6741-1120 (toll call number, for customers calling from outside Japan)

Please follow the voice guidance system and select [3] for mileage service inquiries.

Communicator Response Service Hours
Monday to Friday: 09:00-19:00 (JST); Saturday: 09:00-17:00 (JST); Not available on Sundays, national holidays, and the year-end/New Year holiday period.

Points to Note When Using ANA Mileage Mall

  • *ANA Mileage Mall is a service that is provided and managed by All Nippon Airways Co., Ltd. The content on each partner company website is presented in accordance with the official website of the relevant partner company.
  • *ANA Mileage Mall is only available to ANA Mileage Club members.

Close

Your ANA Mileage Club membership number and password are required when using ANA Mileage Mall, as purchase information is linked to your ANA mileage Club account. Those who have not registered as ANA Mileage Club members will need to do so before using ANA Mileage Mall. After registering for and logging into your ANA Mileage Club account, the login will be automatically extended when accessing partner company websites. Your ANA Mileage Club membership number and password will be used in accordance with ANA's privacy policy for the purpose of mileage accrual only. This information will not be used for any other purposes.

Close

Please enable cookies in your internet browser when using ANA Mileage Mall.
There may be cases when miles are not accrued due to cookies being disabled.

Close

If you have any questions related to ANA Mileage Mall, please refer to the FAQ page .

Close

Usage by partner company websites, including for product delivery, complies with the relevant partner company website's terms of use.

Close

  • *ANA assumes no responsibility for any damage or loss arising out of or in connection with the provision of information on partner company websites or any outcomes resulting from the use of said information. ANA also assumes no responsibility for the legality, integrity, intellectual property rights, or accuracy of said information.
  • *ANA will not be liable to pay compensation for any damage or loss arising from system-related failures or malfunctions.
  • *ANA assumes no responsibility for any damage or loss arising from the suspension or stoppage of ANA Mileage Mall, or the revision, addition, or deletion of ANA Mileage Mall service content.
  • *ANA will not be liable for any damage or loss to computers and other peripheral devices, or any damage or loss due to viruses or security breaches, which result from accessing or downloading from ANA Mileage Mall, partner company websites, or other third party websites.
  • *ANA assumes no responsibility for negotiations, fulfillment of obligations, and other transactions with third parties which are executed through ANA Mileage Mall.
  • *ANA assumes no responsibility for any damage or loss arising from delays, revisions, suspension or abolition, loss of user registered information, or other reasons related to the administration of ANA Mileage Mall.

Close

  • *All rights (proprietary rights, intellectual property rights, image rights, publicity rights, etc.) to materials on ANA Mileage Mall and partner company websites, including content (text, photographs, graphics, music, audio, etc.), layouts, designs, structures, systems, etc., are the property of ANA or the respective third party rights holders.
  • *Actions which infringe upon any rights related to ANA Mileage Club, including intellectual property rights such as copyrights, without the respective rights holder's permission are expressly forbidden. Reproduction of any ANA Mileage Mall content, etc., without permission is also expressly forbidden.

Close

For details related to the handling of personal information, please refer to the Managing Personal Information section of ANA's Privacy Policy. ANA assumes no responsibility for the handling of personal information on partner company websites or other third party websites.

Close