Star Alliance Upgrade Award

Information

Waitlisting for Star Alliance Upgrade Awards on United Airlines will be available from September 25, 2019.

Miles required
Points required (only for United Airline's operating flights)
Conditions for Award Travel
Waitlisting
Air Passenger Duty (UK) and Air Passenger Solidarity Tax (France)

Notice when using Star Alliance Upgrade Award

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Please read the following before proceeding to reservation. In addition, the reservation button is on the bottom of the page.

System maintenance Information

Required Miles / Points for Awards

Awards can be redeemed starting from 12,000 miles / 4 points (1 sector, one-way)

Please purchase a ticket with reservations for all sectors on which you wish to use awards.

Application Period

Please apply by 24 hours prior to departure.

Depending on the operating airline, there may be restrictions regarding eligible routes, periods, and the number of available seats.

Miles required

Itinerary distance (basic miles for each segment^*1)	Economy Class → Business Class (1 segment)	Business Class → First Class (1 segment)
0-2,000	12,000	20,000
2,001-2,500	18,000	30,000
2,501-3,000	22,000	35,000
3,001-3,500	24,000	40,000
3,501-4,000	26,000	45,000
4,001-4,500	28,000	45,000
4,501-5,000	30,000	50,000
5,001-5,500	32,000	50,000
5,501-7,000	34,000	50,000
7,001-9,000	36,000	55,000
9,001-10,000	38,000	55,000
10,001 and more	40,000	60,000

* 1

The required mileage indicated above is subtracted for each flight segment boarded, not for the total distance of boarding sectors.

Points required (only for United Airline's operating flights)

Unit: point

Distance of 1 sector (one-way) (Basic mileage)	Required points
Distance of 1 sector (one-way) (Basic mileage)	Economy Class → Business Class (one sector)	Business Class → First Class (one sector)
1-1,000	4	8
1,001-2,000	6	12
2,001-4,000	8	16
4,001-	10	20

Conditions for Award Travel

Customers who wish to use an upgrade must have a reservation for an eligible service class and fare, as well as completed payment procedures (i.e., ticket has been issued).
If a person other than the ANA Mileage Club member will use an award, the ANA Mileage Club member must register that person as an award user. Please use the Members-only Features to complete registration procedures.
Award users may be asked to present documentation to verify their relationship with the ANA Mileage Club member.

Eligible Flights

Awards can be used on flights operated by the following airlines: Aegean Airlines [A3], Air Canada [AC], Air China [CA], Air India [AI], Air New Zealand [NZ], Asiana Airlines [OZ], Austrian Airlines [OS], Avianca [AV], Brussels Airlines [SN], Copa Airlines [CM], Croatia Airlines [OU], EgyptAir [MS], Ethiopian Airlines [ET], EVA Air [BR], LOT Polish Airlines [LO], Lufthansa [LH], Shenzhen Airlines [ZH], Singapore Airlines [SQ], South African Airways [SA], Swiss International Air Lines [LX], TAP Portugal [TP], Thai Airways [TG], Turkish Airlines [TK], United Airlines [UA]

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Codeshare flights operated by one of the airlines listed above are not eligible if the ticket was not reserved under the operating airline's flight number.

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Customers who wish to use an upgrade must have a reservation for an eligible service class and fare, as well as completed payment procedures (i.e., ticket has been issued).

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When using Avianca, flights which are operated by Avianca [AV], TACA [TA], and LACSA [LR] are also eligible.
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Awards cannot be used for train and bus services which are operated under Lufthansa flight numbers.
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Awards cannot be used for upgrades to Suites on Singapore Airlines [SQ] operated flights.
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Depending on the operating airline, there may be restrictions regarding eligible routes and periods, as well as aircraft types and the number of available seats.
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Upgrades may not be possible for connecting flights due to IT system-related circumstances at the operating airline.
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Upgrade points are available only for flights operated by United Airlines.
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Waitlisting is available only for flights operated by United Airlines.

Eligible Booking Classes

Business Class to First Class

Booking Class: C, D: The following airlines have different eligible booking classes.

Operating Airline	Eligible Booking Classes
Air China [CA]	C, D, J
Lufthansa [LH]	C, D, J
Singapore Airlines [SQ]	C, Z, J, U
Swiss International Air Lines [LX]	C, J

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The above booking classes apply to normal fares, etc. However, the applicable fares will differ depending on the operating airline.

Please check the booking class of the ticket to confirm eligibility.

Economy Class to Business Class

Booking Class: Y, B: The following airlines have different eligible booking classes.

Operating Airline	Eligible Booking Classes
Air Canada [AC]	Y, B, O
Air China [CA]	Y, B, G
Air New Zealand [NZ]	Y, B, U, E, O
Austrian Airlines [OS]	Y, B, E, G
Brussels Airlines [SN]	Y, B, E, G
Ethiopian Airlines [ET]	Y, B, G, S
EVA Air [BR]	Y, B, K
Lufthansa [LH]	Y, B, E, G
Singapore Airlines [SQ]	S, T, P, L (Aircraft with Premium Economy Cabin)
Singapore Airlines [SQ]	Y, B, E (Aircraft without Premium Economy Cabin)
Swiss International Air Lines [LX]	Y, B, E, G
Shenzhen Airlines [ZH]	Y, B, G, M, U
United Airlines [UA]	O, A, Y, B, M, E

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Eligible fares will differ depending on the operating airline. Please check the booking class of the ticket to confirm eligibility.

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Star Alliance Upgrade Awards cannot be used in conjunction with ANA flight awards.
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Upgrade awards cannot be used for package tour fares and inclusive tour fares.
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It is not possible to upgrade directly from Economy Class to First Class. However, exceptions will be made for some flights which only offer two classes of service (Economy Class and First Class).

In this case, required mileage will be that of upgrading from Economy Class to Business Class.
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When using upgrade awards, mileage accrual will be based on the booking class of the originally purchased ticket.

Usage Policy for Infants and Children

Infants

The following airlines stipulate that Star Alliance Upgrade Awards cannot be used by an adult who is accompanied by an infant that is not occupying its own seat: Air Canada, Air China, Air New Zealand, Asiana Airlines, Avianca, EgyptAir, EVA Air, Shenzhen Airlines, Singapore Airlines, Thai Airways, Turkish Airlines, United Airlines. Please contact other airlines for details of their respective policies regarding infant fares.

Children

When redeeming an award for a child (defined as 2-11 years of age for international flights^*1), the same amount of miles is required as an adult.

* 1

Age on the day of departure.

Validity of Upgrade Award

Once Star Alliance Upgrade Award is requested, it is valid for reserved flight only.

Changes

After reservation is confirmed, changes on passenger name, flight number, date, segment or class are not applicable.

Cancellation of Only the Upgrade

It is not possible to cancel only the upgrade. When canceling a Star Alliance Upgrade Award, the original reservation for the pre-upgrade class of service will also be canceled.

Changing an Itinerary

If the itinerary includes Star Alliance upgrade, whether upgrades are included in changed flights or not, Star Alliance Upgrade Awards must be canceled once. Please reserve again the Star Alliance Upgrade Award from the ANA website by 24 hours prior to departure after completing your reservation in the new itinerary.
The above procedure must be completed prior to the departure of the originally reserved flight in order to cancel an unused Star Alliance Upgrade Award. Mileage used for award redemption will be refunded and refund charges will be waived only if cancellation procedures are completed prior to departure. (This policy is the same as the one which governs mileage refunds for ANA international flight awards.) However, miles that have expired at the time of refund processing will not be refunded. Miles will not be refunded if the reservation is not canceled prior to the departure of the originally reserved flight.

Waitlisting

Waitlisted upgrade applications, which cannot be confirmed, will be cancelled by the operating airline 24 hours before departure.

Upgrade applications at the airport on the day of departure are not accepted.
The amount of miles that is required to redeem a Star Alliance Upgrade Award is deducted upon application of the waitlisting. However, a mileage deduction does not guarantee a confirmation of the application and might be cancelled depending on the number of available seats of the operating carrier.
Upgrade Points cannot be carried over to the following fiscal year (starting April 1) and have to be requested and used (day of departure) within the same fiscal year.
Miles of unconfirmed waitlisting applications (applications, which were cancelled by the operating airline) will be refunded within 10 days after the departure date. Miles, which are expired between application and departure date will be not refunded if the waitlisting cannot be confirmed by the operating carrier. ANA is not responsible for expired mileage.
Depending on the operating airline, there may be restrictions regarding eligible routes and periods, when waitlisting might be closed and not available.
An email will be send to the registered email account once the application is confirmed. For any inquiries, please contact the operating airline.

Eligible Flights

Notes

Even when the upgrade application procedures have been completed, an upgrade ticket and reservation number will not be issued. Please make sure to confirm the reservation with the operating airline.
This award is used for flights which are operated by Star Alliance member airlines. There may be cases when awards cannot be used due to IT system-related circumstances at the operating airline.

We thank you for your understanding.

Board the upgraded class with the purchased ticket on the day of departure.
ANA International Upgrade Awards may be used in conjunction with Star Alliance Upgrade Awards for multiple flights within the same itinerary, however, not in the same flight.
Combined ANA Card Family Miles is ineligible for Star Alliance Upgrade Awards.
Customers who had requested their seats or special services (wheelchair assistance, special meals, etc.) in their original reservations must contact the operating airline to convey these requests again after applying for the Star Alliance Upgrade Award. Information for such customer requests are not automatically transferred when changing the class of service.
After applying for an upgrade, the seat in the originally reserved class of service will be canceled automatically.
Up to 4 passengers can be upgraded at the same time with 1 application.

Air Passenger Duty (UK) and Air Passenger Solidarity Tax (France)

For the following passenger taxes, the actual amount that is due will vary depending on the class of service. These taxes also apply to upgrades via mileage redemption.

For tickets which have already been issued, any differences in taxes and fees for the upgraded class of service must be paid at the airport.

Air Passenger Duty: Applicable to all passengers departing from airports in the UK.

Air Passenger Solidarity Tax: Applicable to all passengers departing from airports in France.

Reservation method

Click the following "Star Alliance Upgrade Reservation" button and follow the instructions on the screen.
It will transfer to the Star Alliance page from now on. You will also need to input your ANA number and others.