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Delayed or Missing Baggage (Japan Domestic Flights)

  • If a codeshare flights or flights operated by other airlines are included in the itinerary, the conditions of carriage of other airlines may apply.

  • If a Japan domestic flight and an international flight are purchased on the same ticket, the conditions of carriage for the international flight will also apply to the Japan domestic flight.

We handle passengers' checked baggage with great care until reaching the destination, however, there are cases in which baggage may not reach its destination.
We sincerely apologize for any inconvenience this may cause.
ANA will sincerely work to resolve the issue.

Declaration Deadline

Within 21 days from the day following the passenger's arrival date

How to Report

Please inform a member of staff at the arrival airport immediately, as you will need to follow our missing baggage process.

Contact Information

  • *

    Please inform an airport staff on arrival, as you will need to process your delayed baggage application.

Baggage Return

When the baggage is located, it will be delivered to the designated location. 

Contents Declaration

In order to expedite the search for your baggage, you may be asked to provide details regarding the contents of the baggage. This constitutes important information which will be used for reference when issuing compensation.

Missing Property Questionnaire (PDF)

Compensation

If unfortunately the baggage is not found after a full search, we will compensate you in accordance with the conditions of carriage from the 10th day onward after your arrival or the declaration of the delayed baggage.

Related Tags

Related Pages

Checked Baggage (Japan Domestic Flights)

Carry-on Baggage (Japan Domestic Flights)

Damaged, Delayed, Lost and Left-Behind Items (Japan Domestic Flights)

Restricted Baggage (Japan Domestic Flights)

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