Miss pickup baggage, Left-behind Items (Japan Domestic Flights)

If a codeshare flights or flights operated by other airlines are included in the itinerary, the conditions of carriage of other airlines may apply.
If a Japan domestic flight and an international flight are purchased on the same ticket, the conditions of carriage for the international flight will also apply to the Japan domestic flight.

Miss pickup baggage

Customers must collect their own checked baggage after arrival and then pass through customs.
If you leave the airport without picking up your baggage or with someone else’s baggage by mistake, please contact the arrival airport immediately.

List of contact information for each airport

Return of Baggage

The baggage will be delivered to the designated address.
Note, however, that customers will be responsible for any shipping fees.

Left Behind Items

Any left-behind items found in the cabin will be stored at the arrival airport for a certain period of time. If your item is found, we will deliver it to your designated location.
Please note that the customers are responsible for the shipping fees.
Items found in the airport facility other than inside the cabin may be kept by the airport authority.
Please inquire about your lost item based on the area where you may have left it.

Email inquiry

Telephone inquiry