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Inquires for If you have not received your ANA Card.

JCB (enrollment inquiries only)

Smartphone users, please call the following number instead. (toll call)

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Sundays, holidays and during the New Year)

SMBC VISA Card enrollment information

Hours of operation:10:00 a.m. - 5:00 p.m. (except 12/30 - 1/3)

Diners Club (enrollment inquiries only)

Hours of operation:

Monday to Friday: 10:00 a.m. -8:00 a.m.

Weekends and national holidays 10:00 a.m. - 6:00 p.m.

  • *

    except 12/30 - 01/03

American・Express Membership・Service・Center

Classic Card

Gold Card

From overseas

Hours of operation: 9:00 a.m. - 5:00 p.m. (except Saturdays, Sundays, National holidays)