London

Notice

ETA (Electronic Travel Authorisation) Application for Entry into UK
The UK Government will make it mandatory for travellers from countries (including Japanese nationals from January 8, 2025) designated by the UK Government to obtain electronic travel authorisation (ETA) for UK Government designated purposes.
For details, please click ETA (Electronic Travel Authorisation) Application for Entry into UK.
The Fast Track service (Immigration priority lane) is currently unavailable.

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA group will arrive at Terminal 2 of London Heathrow Airport.

Arrival Terminal

Immigration

Baggage Claim

Customs

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers arriving at Heathrow Airport

Airport map information

Immigration

Please present your passport at the e-gate.

Information about e-gate (Automatic gate)

Eligible passengers for e-gate

Passengers aged 10 or older with a biometric symbol on the cover of your passport who meet any of the following conditions:

*

10 to 17 years old must be accompanied by an adult.

British citizen
Nationals of EU country, Australia, Canada, Iceland, Japan, Liechtenstein, New Zealand, Norway, Singapore, South Korea, Switzerland or the USA
a member of the Registered Traveller Service

*

Those travelling with ID cards are not eligible for e-gate

Visit Guide to faster travel through the UK border (https://www.gov.uk/border-force/fastertravel) for more details.

Customs

Customers with goods to declare must turn in their Customs Declaration forms at the customs.

Goods to Declare
Nothing to Declare

*

Your luggage may be subject to inspection, regardless of whether you have products to declare or not. In this case, please follow the attendant's instructions.

Information

Letter of Consent is required for the travelers under the age of 18 entering UK without their parent(s). Please see the link below to confirm the details.

Passengers under the age of 18 travelling alone to UK

Departure

Flights operated by ANA group will depart from Terminal 2 of London Heathrow Airport.

Departure terminal

ANA International Airport Check-in Counter Opening Times

Airport Lounge

Check-in

Baggage check-in

Security Check/Gold Track

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers departing from Heathrow Airport

Check-in

Please use the international flight Self Service Check-in machines to check-in (issue the boarding pass) and issue the luggage tags.

Baggage check-in

Please attach the luggage tags issued by the self-service check-in machine to your luggage and proceed to the luggage counter at Zone A.

*

Special assistance customers
Special assistance customers can proceed to Zone A back row.

Fast track security screening

Look for

Gold Track

Eligible

First class
Business class
ANA Diamond Service Members
ANA Platinum Service Members
ANA Super Flyers Card Members
Star Alliance Gold Members

Remarks

Please show your boarding pass when using this service.
Star Alliance Gold Members are requested to present the Star Alliance Gold Status Card as well.

Transit

From ANA to Other Airline companies

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers connecting to flights departing from Terminal 3,4,5
Passengers connecting to flights departing from Terminal 1
Passengers connecting to flights departing from Terminal 2A
Passengers connecting to flights departing from Terminal 2B

Airport map information

This is a terminals map. ANA flights arrive at Terminal 2B. Immigration and check-in procedures are performed at Terminal 2A. Connecting passengers should take an escalator or elevator on level 2 of Terminal 2B down to Level B1, and then pass through the underground passageway toward Terminal 2A. On level 2 of Terminal 2A, there is an escalator to Terminal 1 and an escalator to the stop for buses to Terminal 3, 4, and 5. Passengers should proceed toward the terminal for their connecting flight. Passengers connecting to flights departing from Terminal 2A or 2B should pass through the transfer security checkpoint and then take an escalator or elevator up to level 4 (departure floor) of Terminal 2A. On level 4, there is the transfer area, self-service check-in machines, and transfer counters. Passengers connecting to Terminal 2A should proceed to the departure floor, while passengers connecting to Terminal 2B should proceed via the underground passageway to Terminal 2B.

From Other Airline companies to ANA

Elevator
Information
Currency exchange
ATM
Smoking Room
Railway
Monorail
Toilet
Lactation room
Telephone
Coin Lockers
Bus
Taxi
Boat
Passengers connecting to ANA flights
Passengers with a connecting flight arriving in Terminal 1
Passengers with a connecting flight arriving in Terminal 2B
Passengers with a connecting flight arriving in Terminal 3,4,5

Airport map information

On level 2 of Terminal 2A, there is the underground passageway from Terminal 2B, and escalators from the stop for buses to Terminal 3, 4, and 5. Pass through the transfer security checkpoint and take an escalator or elevator up to level 4 (departure floor) of Terminal 2A. On level 4 of Terminal 2A, there is the transfer area, self-service check-in machines, a transfer counter, and an escalator and elevator from Terminal 1. Passengers connecting to an ANA flight should proceed via the underground passageway to the boarding gate in Terminal 2B.

Other airlines to ANA

Passengers with no boarding pass should proceed to our transfer desk and check-in at the self check-in kiosk.

Passengers with through checked baggage should contact us using the phone at our transfer desk as ANA need to confirm the baggage(s) detail(s).

No staff is attending at transfer desk

The information listed is as of December 12, 2024.

London Heathrow (LHR) to Downtown London

- "→" indicates the route.

Subway

Piccadilly Line

LHR Terminals 2, 3 → Piccadilly Circus

Platform: Station directly connected to terminal
Time required: Approx. 50 minutes
Fare: Cash ￡6.70, Contactless or Oyster Card ￡5.60
Operating hours: Mon. to Thu. 5:12 to 23:45 ,Fri. to Sun. 5:12 to 23:28 (generally 5 minute intervals. Approx. 10 to 15 minute intervals early in the morning. Night Tube operates on Fri. and Sat. nights)

Train

Heathrow Express

LHR Terminals 2, 3 → Paddington Sta.

Platform: The station is directly connected to the terminal
Time required: Approx. 15 minutes
Fare: £25 for one way express, £39. round trip. from £10 for ticket purchased in advanced for a specific date. Business First Class ticket: £32 one way, £46 round trip.
Operating hours: Mon to Sat. 5:17 to 23:57 (Mon and Sat. to 23:32, Fri～0:04[following day]), Sun. 7:32 to 23:34 (approx. 15-minute intervals)

Elizabeth line

LHR Terminals 2, 3 → Paddington Station

Platform: The station is directly connected to the terminal
Time required: Approx. 30 minutes
Fare: Contactless or Oyster Card £12.20 (Fares may vary depending on the direction of travel, the time of day, and the day of the week.)
Operating hours: Mon. to Sat. 5:21 to 0:12, Sun. 5:54 to 0:12 (following day) (approx. 5 to 20-minute intervals)

Bus

Mid-Distance Bus Coach National Express

LHR Terminals 2, 3 → Victoria Coach Sta.

Boarding point: Departs from Central Bus Sta., 5 to 10 minute walk from Terminals 2, 3
Time required: Approx. 45 to 95 minutes
Fare: From ￡8.80 （not including online booking fee. Cancellations are OK and there are additional fees for seat booking and if you have large luggage items. Prices vary depending on the method of payment and congestion.)
Operating hours: 1:00 to 23:59 (0 to 5 buses per hour)

Taxi

Taxi Stand: Departs outside each terminal
Time required: Approx. 60 minutes (Depends on local traffic conditions)
Fare: Black cabs are £80 to £150 (From the Heathrow Airport taxi rank there is a £2 surcharge and £5.20 drop-off fee.)