Online Banking

You can make a payment for your flight ticket by transferring funds online.When you proceed to purchase the ticket and make a transfer from the Reservation Complete screen, no fee will be charged (borne by ANA).

Usage Guidelines

Online Banking

Usage Guidelines

Payment is made through the Wellnet Corporation payment site. This service is available to customers registered for online banking with one of the applicable financial institutions (Japanese only)*.

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After this point, you will be redirected to a non-ANA website. The personal information protection policies and terms of use of the target site apply.

Payments made by anyone other than the passenger are also accepted.
A receipt can be obtained on the ANA website.

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The account number will vary by reservation. We therefore ask that you do not register account numbers, but instead transfer funds to the account number shown for each individual reservation.

Due to the specified application deadlines, online banking may not be available for some itineraries.

1.Booking Your Tickets on the ANA Website or via the ANA Reservation and Customer Service Center

When making a reservation at ANA Website, please select "Bank Transfer."And then, make a transfer on the website of your financial institution*.
Please specify "ZENNIKKU" as the recipient.

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If you select "Other financial institution," there may be cases where some financial institutions may not be available for use.
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When the transaction takes place on a Saturday, Sunday or holiday, the payment is settled as soon as the applicable operation is performed although the next business day is displayed as the transfer date on the financial institution's website.

2.The e-Ticket Itinerary Receipt will be sent as an email attachment (in PDF format)

The e-Ticket Itinerary Receipt and Credit Card Customer Receipt will be attached to an email immediately after the purchase is completed.
Please use Online Check-in for checking in.

Online Banking

How to apply

ANA Website
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  If you have enrolled in ANA Mileage Club, but have not received the card, please follow the instructions for "Non-ANA Mileage Club members."
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  This may differ from the flight ticket payment deadline for various fare types.
  Please complete the payment by the deadline shown on the screen.
Devices/apps which cannot be used

Online transfers are not available on smartphones, Y!mobile devices, tablet devices, or the ANA app.
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  Customers using a Macintosh should upgrade to a suitable version of OS before transferring funds online.
Changes after payment

Please contact the ANA Reservation and Customer Service Center or visit the ANA website.
Cancellation
- Cancellations can be made via online "Cancellation" or at ANA by Phone.The payment will be refunded to the specified account. (A bank transfer fee for refund, if any, is the customer's responsibility.)
- Specified processing fees (Cancellation Fees) will be charged for refund.
Other
- May not be available for certain fares, such as those purchased with an ANA Card Holder's Discount.
- If you stop in the middle of a transaction on your financial institution's website, the transfer due date and the payment due date may be displayed differently.Please complete your transaction before the payment due date that was indicated initially or in the e-mail.

Due to the specified application deadlines, may not be available for some itineraries.

Click to return to the list of payment methods.

Usage Guidelines

Notes

Usage Guidelines

This service is available to customers registered for online banking with one of the applicable financial institutions.

1.Ticket reservations made at the ANA Website

Once you have selected your desired flight, please specify a payment method (Internet banking) for your flight ticket(s).
After you have confirmed that your booking summary and the payment amount are correct, complete the procedure.

2.Payment

Select "Internet Banking" on the purchase completion screen and go to the website of your financial institution to make a transfer.
The customer will be responsible for any bank transfer fee when transfer is made from other than the purchase completion screen.

For the participating financial institutions, please refer to Multi-Payment Service (Japanese only). *

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This link will direct you to an external site. Some third-party programs may not run due to browser environment.The personal information protection policies and terms of use of the respective sites will apply.

3.An "e-Ticket itinerary receipt" will be sent as an e-mail attachment (PDF).

Once the transfer is complete, you will receive "Your e-Ticket Passenger Receipt (Itinerary)." Please make sure you print these out and bring them with you to the airport.

Notes

Payment by Internet Banking is not available on code-share flights operated by affiliated airline companies or itineraries that include other airline companies flight names.

There is an application period, so Internet Banking may not be available depending on the itinerary.
A set fee will be charged for changes and cancellations made after an application has been confirmed. A transfer fee may also be charged depending on the payment method.
The customer will be responsible for any transfer fees arising from a refund. For verification purposes, you may also be asked to show official identification.For details, refer toCancellations/Refunds.
For information regarding receipt issuing, refer toReceipts [International Flights].
Reservations made or changed over the phone with ANA representatives or at counters cannot be paid for on the ANA website.