Elderly passengers (Japan Domestic Flights)

Wheelchairs are available at all airports. Reclining wheelchairs and narrow aisle wheelchairs to reach your seat on the airplane are available at some airports.

(Available time) 8:00AM-7:00PM

Passengers who have difficulty walking to the boarding gate can use electric carts in the Departure Gate Area in Haneda Airport Terminal 2.
Please ask counter staff for the service on the boarding date.

When boarding, we guide elderly passengers who require help before guiding other passengers.
If you wish to use this service, please contact ANA's boarding gate staff at your earliest convenience.

Our aircrafts are equipped with a cabin wheelchair for your convenience on board.
Please do not hesitate to ask our cabin crew.

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.

We provide service in response to your requests such as guiding you to the person picking you up and guiding you to stops for public transport in the airport. Please feel free to ask our ground staff.

Walkers in excess of the carry-on baggage size restrictions cannot be taken on board. Please check in such walkers at the check-in counter. We also have "Handy Walk" rollators (walking aids) available to borrow for use inside the airport. Please let a member of staff know if you wish to use one. (Due to the limited quantity available, there may be occasions when we cannot provide you with a rollator.)

Airport support is available from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge) for passengers 65 years of age or older traveling alone.
To make a reservation, please contact ANA International Reservation and Information Center.
See ANA Airport Support for details.

Wheelchairs are available at all airports. Reclining wheelchairs and narrow aisle wheelchairs to reach your seat on the airplane are available at some airports.

(Available time) 8:00AM-7:00PM

Passengers who have difficulty walking to the boarding gate can use electric carts in the Departure Gate Area in Haneda Airport Terminal 2.
Please ask counter staff for the service on the boarding date.

When boarding, we guide elderly passengers who require help before guiding other passengers.
If you wish to use this service, please contact ANA's boarding gate staff at your earliest convenience.

Our aircrafts are equipped with a cabin wheelchair for your convenience on board.
Please do not hesitate to ask our cabin crew.

We will gladly assist you with stowing your luggage. Please feel free to ask our cabin crew.
Please do not hesitate to contact our cabin crew if you need further assistance.

ANA provides special assistance at the airport to passengers 65 years of age or older who are traveling alone.
To make a reservation, please contact ANA International Reservation and Information Center.

When connecting
Airport staff will escort passengers from the disembarking gate to the check-in counter or the boarding gate for a connecting flight. (If the connecting flight will depart from a different terminal, airport staff will escort them to the shuttle bus area).

At the arrival airport
Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.
See ANA Airport Support for details.

Walkers in excess of the carry-on baggage size restrictions cannot be taken on board. Please check in such walkers at the check-in counter. We also have "Handy Walk" rollators (walking aids) available to borrow for use inside the airport. Please let a member of staff know if you wish to use one. (Due to the limited quantity available, there may be occasions when we cannot provide you with a rollator.)