Guide for facilities in Frankfurt Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure.

Arrival

Flights operated by ANA group will arrive at Terminal 1 of Frankfurt Airport.

Arrival Terminal

  • Immigration
  • Customs 1
  • Baggage Claim
  • Customs 2
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers arriving at Frankfurt Main International Airport

On level 3 (Hall B) of Terminal 1, there are immigration booths, customs (1), escalators and elevators. On level 2 (Hall B), there is an information counter, a currency exchange booth, the S-Bahn regional train station, a passageway to the long-distance train station, escalators and elevators. Halls C and B on Level 1 each have a baggage claim area and customs (2). There is also an information counter, escalators and elevators, and near exit 6 there is a currency exchange booth, the train station, bus stops, and taxi stands.

Immigration

There is no requirement to have an entry card for Germany.

Customs 1

Inspection of carry-on baggage.

Customs 2

Inspection of checked baggage.

Information

Letter of Consent is required for the travelers under the age of 18 entering / departing from Germany without parents / guardians. Please see the link below to confirm the details.
Passengers under the age of 18 travelling without parents / guardians to / from Germany

Departure

Flights operated by ANA group will depart from Terminal 1 of Frankfurt Airport.

Departure terminal

  • Check-in
  • Security Check/Fast track
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Passengers departing from Frankfurt Main International Airport

The ANA check-in counters (678 to 681) are located in Hall B on level 2 of Terminal 1, close to Entrance 6. Nearby, there is a tax refund counter, an application counter for VAT refunds on checked baggage (Zoll), and an information counter. Passengers with items in their checked baggage for which they wish to apply for VAT refunds should first check in at the ANA check-in counter, make their application at the Zoll counter, and then drop off their baggage. Refunds are available at the tax refund counter. * Since there are merchants who do not provide tax refund procedures, confirm at the relevant shop when making a purchase. After these procedures, please proceed to security. A priority security lane is available. After passing through security and immigration, there is a tax refund counter and an application counter for VAT refunds for carry-on baggage (Zoll). After passing through immigration, have your VAT refund application form stamped and then receive the refund at the tax refund counter. Close to the boarding gate, there is the Lufthansa Business Lounge and the Lufthansa Senator Lounge, as well as a smoking room. Gates C2 to 11 are dedicated arrival gates located on level 2. In Hall B (departures), the order is security then immigration, while in Hall C (departures), the order is immigration then security.

About VAT refunds

A value-added tax (VAT) is applied to items purchased in Germany or other EU countries, but visitors may apply for the refund of the tax.

  • VAT refunds may not be provided by some shops, please check the shop for tax free handling.

When purchasing items

Have the shop process a Tax Refund Check.

Customs procedures at time of departure

Show the purchased item, your passport, boarding pass and Tax Refund Check to the Customs official at departure and have the check stamped.

  • Please see Customs information of each country for the latest information.

Fast Track security screening

Look for

Gold Track

Eligible
  • First class
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

Transit

About free shuttle train "Skyline"

A free shuttle service called "Skyline" connects Terminal 1 and 2 in the airport.It takes about 1 minute from Terminal 1 (A, Z) to Terminal 1 (B, C) and about 2 minutes from Terminal 1 (B, C) to Terminal 2 (D, E).Lufthansa and Austrian Airlines use the same Terminal 1 as ANA.

The SkyLine connects the different areas of Terminal 1 and 2. Stops A/Z, B, and C are located on level 4 of Terminal 1, while stop D/E is located on level 4 of Terminal 2. Adjacent to Terminal 1 is the Sheraton Frankfurt Airport Hotel & Conference Center, the Frankfurt Airport Center, and parking lots, as well as a passageway to the AiRail Terminal and the long-distance train station.

From ANA to Other Airline companies

  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat

Connection to domestic/Schengen countries

  • After the immigration, please proceed to the gate A, B, C.

Connection to Non-Schengen countries
Passengers connecting to a flight to a non-Schengen country should proceed without going through passport control. Except the Gate B and C in Terminal, please take the sky line to proceed to below gate.

  • Walking distance for connection to the gate B, C in terminal 1.
  • Connection to Terminal 1: Z11 to 25,Terminal 2: D,E
  • Connection to Terminal 1: B (Walking distance)
  • Connection to Terminal 1: C (Walking distance)

Passengers connecting to Germany domestic flights or flights to a Schengen country should proceed to immigration and customs on Level 3 (Hall B) of Terminal 1. After passing through immigration and customs, passengers connecting to A/Z in Terminal 1 or D/E should take the escalator up to SkyLine stop B. Passengers connecting from Hall B should go down to level 2 (departures). Passengers connecting to Gates A should pass through security or the priority security lane on level 2 and then proceed to Gates A. Please note that when connecting to Gates A1 to 69, you must take the elevator down to the underground level and walk through the connecting tunnel to the gates. Passengers arriving at Gates C who are going to Hall A/Z or D/E should proceed to SkyLine stop C. Passengers connecting to a non-Schengen country do not need to enter Germany. Passengers connecting to Gates B should proceed on foot to level 3 to pass through security or the priority security lane, take the elevator down to level 2, and proceed to the boarding gate. Passengers connecting to Gates C should go on foot from level 3 to Hall C. Passengers connecting to Gates D/E in Terminal 2 or Z11 to 25 should take the SkyLine to the relevant stop. On level 3, there is also the Lufthansa Lounge and an information counter. On level 2, there is a currency exchange booth, an information counter, ANA check-in counters, the S-Bahn regional train station, and the passageway to the long-distance train station, as well as escalators and elevators. On level 1 (Halls B/C) of Terminal 1, there is the baggage claim area.

From Other Airline companies to ANA

  • Check-in
  • Security Check/Fast track
  • Immigration
  • Elevator
  • Information
  • Currency exchange
  • ATM
  • Smoking Room
  • Railway
  • Monorail
  • Toilet
  • Lactation room
  • Telephone
  • Coin Lockers
  • Bus
  • Taxi
  • Boat
  • Connecting passengers (from domestic destinations in Germany or Schengen countries)
  • Connecting passengers (from non-Schengen countries)

Passengers connecting from a Germany domestic flight or a flight from a Schengen country should proceed to the ANA check-in counters (678 to 681) on level 2 (Hall B) of Terminal 1 to perform check-in procedures. After check-in, pass through security or the priority security lane, go through immigration, and then proceed to the boarding gate at Gates B40 to 48. Passengers arriving at Gates A1 to 69 should take the elevator next to A15 down to the underground level, walk through the connecting tunnel, and proceed to Gates B. On level 2, there is also an information counter, the Lufthansa Business Lounge, the Lufthansa Senator Lounge, escalators and elevators. On level 3 (Hall B) of Terminal 1, there is an information counter, security and the priority security lane. Passengers connecting from a non-Schengen country arriving at Gates D or E in Terminal 2 or Gates Z should take the SkyLine to Gates B or C in Terminal 1 without entering Germany, and then proceed to security.

Fast Track security screening

Look for

Fast Lane

Eligible
  • First class
  • Business class
  • Diamond service members
  • Platinum service members
  • Super Flyers members
  • Star Alliance Gold members

About the Schengen Agreement

The establishment of the EU and the tying of the Schengen Agreement have greatly simplified entry and departure procedures within Europe. The Schengen Agreement was first signed in 1985 in Schengen, a small town in Luxembourg, and implemented in 1995.
Once a Japanese national has arrived at one of country, travel within the country is treated as "internal (domestic)" travel.
The entry procedures for Japanese nationals are as follows.

Disembarkation (entry) procedures

When traveling to a Schengen country via another Schengen country Entry procedures are taken only in the first country of arrival.

Customs inspection for carry-on baggage is made at the first country of arrival and at the final destination for checked-in baggage.
Example: Haneda(Japan) to Madrid(Spain) via Frankfurt(Germany)
Entry procedures and customs inspection for carry-on baggage is processed in Frankfurt(Germany).
Customs inspection for checked-in baggage is processed in Madrid(Spain).

Embarkation (departure) procedures

When traveling from a Schengen country via another Schengen country

The departure procedures are taken only in the last Schengen country to be departed from. The customs inspection is made at the destination country.
Example: Madrid(Spain) to Haneda(Japan) via Frankfurt(Germany)
The departure procedures are taken in Frankfurt(Germany), and customs inspection done in Haneda(Japan).