Guide for facilities in Singapore Changi International Airport

Since the boarding gate check-in counters might be subject to change, please check at the airport to the day of departure .

Arrival

Flights operated by ANA group will arrive at Terminal 2 of Singapore Airport.

      
  • 1 Immigration 
  • 2 Baggage Claim 
  • 3 Customs 

Arrival Terminal

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Immigration

Please present your passport, Immigration Card, and Customs Declaration Form.

Customs

Please follow the red line for customers who need to submit a tax application at customs or the green line for customers who do not need to make a declaration.

About GST (Goods and Service Tax)

In Singapore, most of goods are subject to Consumption tax (GST) of 7% but travelers can receive the refund of GST. Note that the refund is applicable only at the shops with display of "TAX FREE SHOPPING," "TAX FREE FOR TOURISTS" or "TAX REFUND."

Departure

Flights operated by ANA group will depart from Terminal 2 of Singapore Airport.

Departure terminal

  • 1 Check-in 
  • 2 Immigration 
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Check-in

Please present your passport and boarding pass.

Early check-in

Opening time:6:00 to 23:59 except main counter opening time
Counter:Row 9, Jewel 1st floor

Transit

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Customers with a connecting flight

Check-in procedure is requested to passengers connecting to flights that depart from Terminal 1 at connecting counter C or D,
passengers connecting to flights that depart from Terminal 2 at connecting counter E or F,
and passengers connecting to flights that depart from Terminal 3 at connecting counter A or B.
Skytrain, a free shuttle service, connects Terminal 1 , 2 and 3.
It takes approximately 1 minute to travel between the Terminal 1 and 2.The Skytrain operates from 5:00 am to 2:30 am
There is also a walkway that links the two terminals, that takes approximately 5 minutes using the travellators (rolling sidewalks).

Passengers with a valid boarding pass or itinerary to Terminal 4 full service carriers will be able to take the shuttle bus in the Transit hall, at Gate F51.
Passengers connecting to LCC at Terminal 4 are requested to clear immigration, pick up the check-in bags and board the bus at Door 1 of Terminal 2 Arrival hall at the Public area as there are no check-in counters for LCC at the transit area at Terminal 4.

Passengers connecting from a different carrier to an ANA flight

Please go to Terminal 2 Counter E to prepare for your next flight.
Skytrain, a free shuttle service, connects Terminal 1 , 2 and 3.
It takes approximately 1 minute to travel between Terminal 1 and 2.The Skytrain operates from 5:00 am to 2:30 am
There is also a walkway that links the two terminals, that takes approximately 5 minutes using the travellators (rolling sidewalks).