Paid Lounge Access
Use eligible lounges at discounted rates by paying for lounge access in advance through the ANA website.
Take a moment to relax in a sophisticated environment before you depart.
- Notice
-
- Paid Lounge Access is now available for the ANA Lounge at Honolulu (Daniel K. Inouye International) Airport as of May 13, 2019 (for flights departing from May 24).
- Points to note regarding Paid Lounge Access
Sample image of the ANA Lounge at Haneda Airport. Services are subject to change without notice.
Details of Services
Customers can pay to use the ANA Lounges for international flights at Narita, Haneda, and Honolulu (Daniel K. Inouye International) airports.
(Does not include the ANA SUITE LOUNGE.)
These lounges provide a variety of services, including beverages that will quench passengers' thirst and Wi-Fi for those wishing to check the latest news or their email before boarding their flight.
Eligibility
| ANA website (application in advance) |
Airport counter (on day of use) |
|
|---|---|---|
| Eligible Airports | Narita/Haneda/Honolulu Airport | Narita/Haneda Airport |
| Eligible Flights |
ANA-operated international flights departing from Narita*1, Haneda, or Honolulu Airport (Limited to NH flight numbers) *2 |
ANA-operated international flights departing from Narita or Haneda Airport |
| Eligible Tickets | Tickets issued by ANA*3*4 (excluding purchases made on the Mexico site) |
No restrictions |
| Eligible Booking Classes |
Y/B/M/U/H/Q/V/W/S |
Y/B/M/U/H/Q/V/W/S/L/K/X |
| Application Period |
From ticket purchase until no later than 24 hours prior to the scheduled flight departure time |
Until boarding begins |
- *1 Excluding flights departing from Narita Airport between 16:00 and 19:59.
- *2 Excluding codeshare flights with other airlines.
- *3 This offer is not available when using award tickets.
- *4 Ticket numbers starting with 205.
- *Lounge usage eligibility will differ depending on member status (e.g., Premium members) and boarding class. Please refer to Eligibility for Airport Lounge Access for more details.
Access Charge, Application, and Payment
How to apply varies, charges and payment methods.
You can use our airport lounges for less by booking in advance via the ANA website.
| ANA website (application in advance) |
Airport counter (on day of use) |
|
|---|---|---|
| Charges per person*1 (tax included) |
Narita/Haneda: JPY 4,000 Honolulu: USD 40 |
Narita/Haneda: JPY 6,000 (Unavailable at Honolulu Airport) |
| Payment Method |
Credit card*2 or PayPal*3 | Credit Card Cash (Japanese Yen only) |
| Application method |
Please apply from the Reservation Completed screen after purchasing your ticket on the ANA website. Customers who already have a reservation should apply from the Reservation Details screen.*4 |
Please apply at the check-in counter, the ticketing counter, or at the lounges at Narita or Haneda Airport. |
- *1 Price is the same for adults and children. Infants accompanying adults can access lounges free of charge.
- *2 Alipay and China UnionPay cards can be used on the China site.
- *3 Excluding the China, South Korea, Vietnam, Indonesia, India, and Malaysia sites.
- *4 The button to apply will not be displayed if you are not eligible for Paid Lounge Access, the time at which you wish to apply falls outside the application period, or the maximum number of applications has already been received.
Accessing the Lounge
Present your boarding pass at the reception desk upon entering the ANA Lounge.
Changes and Cancellations
Changes
Changes can be made through the ANA website.
*Change requests cannot be made at airport counters.
Deadline for Changes
Up to 24 hours prior to the departure of the relevant international flight
Change Procedures
1. Please carry out the procedures for changing flights on the ANA website.
2. The Paid Lounge Access charge will be refunded.
3. Please submit a new Paid Lounge Access request *for the flight you have changed to.
*The EMD (Electronic Miscellaneous Document) issued at the time of the previous application will be required. Please see the cancellations section for more details.
Cancellations
Refunds cannot be provided after application.
However, if it is within its term of validity and the terms and conditions are satisfied, the EMD (Electronic Miscellaneous Document) issued upon application can be used upon requesting Paid Lounge Access for a different travel date.
*Cancellation requests cannot be made at airport counters.
Deadline for Cancellation Requests
Up to 24 hours prior to the departure of the relevant international flight
Where to Make Your Request
Contact ANA by telephone
Notes
- - There is a limit to the number of seats available in airport lounges.
- - Lounges can only be used after the airport counter check-in has opened for your outbound flight and you have passed through security.
- - Please retain EMD PASSENGER RECEIPT you received upon booking the service until you actually use the lounge.
Bookings made via the ANA Website
- Advance bookings cannot be made for the ANA Lounge at Narita Airport for flights departing between 16:00 and 19:59 PM (JST).
Applications at Airport Counters
- Same-day applications cannot be made at an airport counter at Honolulu Airport.
- Lounge usage at the Airport
- - You may be designated a lounge to use during busy periods.
- - You may not be able to use a lounge if it is already full. Please speak to an ANA staff member at the airport for more details.