Paid Lounge Access
Use eligible lounges at discounted rates by paying for lounge access in advance through the ANA website.
Take a moment to relax in a sophisticated environment before you depart.
- Information
-
- Service details will be partially changed from March 29, 2020 onward.
- Paid Lounge Access is now available for the ANA Lounge at Honolulu (Daniel K. Inouye International) Airport as of May 13, 2019 (for flights departing from May 24).
- Due to the outbreak of COVID-19, ANA LOUNGE at Honolulu(Daniel K. Inouye International) Airport has been temporarily closed.
In accordance with this, Paid Lounge Access to ANA LOUNGE has been suspended.
Thank you for your understanding.
- Sample image of the ANA Lounge at Haneda Airport. Services are subject to change without notice.
Details of Services
Customers can pay to use the ANA Lounges for international flights at Narita, Haneda, and Honolulu (Daniel K. Inouye International) airports. (Does not include the ANA SUITE LOUNGE.)
These lounges provide a variety of services, including beverages that will quench passengers' thirst and Wi-Fi for those wishing to check the latest news or their email before boarding their flight.
Due to the outbreak of COVID-19, ANA LOUNGE at Honolulu(Daniel K. Inouye International) Airport has been temporarily closed.
In accordance with this, Paid Lounge Access to ANA LOUNGE has been suspended.
Thank you for your understanding.
Eligibility
Up to March 28, 2020
| Eligibility and Application Period | ANA website (application in advance) | Airport counter (on day of use) |
|---|---|---|
| Eligible Airports | Narita/Haneda/Honolulu Airport | Narita/Haneda Airport |
| Eligible Flights | ANA-operated international flights departing from Narita*1, Haneda, or Honolulu Airport |
ANA-operated international flights departing from Narita or Haneda Airport |
| Eligible Tickets | Tickets with a ticket number beginning with 205 |
No restrictions |
| Eligible Booking Classes | Y/B/M/U/H/Q/V/W/S | Y/B/M/U/H/Q/V/W/S/L/K/X |
| Application Period | From ticket purchase until no later than 24 hours prior to the scheduled flight departure time | Until boarding begins |
- *1.Excluding flights departing from Narita Airport between 16:00 and 19:59.
- *2.Excluding codeshare flights with other airlines.
- *3.This offer is not available when using award tickets.
- Lounge usage eligibility will differ depending on member status (e.g., Premium members) and boarding class. Please refer to Eligibility for Airport Lounge Access (Japan Site Only) for more details.
From March 29, 2020
| Eligibility and Application Period | ANA website (application in advance) | Airport counter (on day of use) |
|---|---|---|
| Eligible Airports | Narita/Honolulu Airport *1 | Narita/Haneda Airport |
| Eligible Flights | ANA-operated international flights departing from Narita or Honolulu Airport |
ANA-operated international flights departing from Narita or Haneda Airport |
| Eligible Tickets | Tickets with a ticket number beginning with 205 |
No restrictions |
| Eligible Booking Classes | Y/B/M/U/H/Q/V/W/S | Y/B/M/U/H/Q/V/W/S/L/K/X |
| Application Period | From ticket purchase until no later than 24 hours prior to the scheduled flight departure time | Until boarding begins |
- *1.If who have already applied for Paid Lounge Access at Haneda Airport, you will still be able to use this service. However, if you change your reserved flight, you will not be able to make another application for Paid Lounge access at Haneda Airport.
- *2.Excluding codeshare flights with other airlines.
- *3.This offer is not available when using award tickets.
- Lounge usage eligibility will differ depending on member status (e.g., Premium members) and boarding class. Please refer to Eligibility for Airport Lounge Access (Japan Site Only) for more details.
Access Charge, Application, and Payment
Charges and payment methods vary by method of application.
You can use our airport lounges at a better price by booking in advance via the ANA website.
| Access Charge, Application and Payment | ANA website (application in advance) | Airport counter (on day of use) |
|---|---|---|
| Charges per person*1 (tax included) |
|
Narita/Haneda: JPY 6,000 (Unavailable at Honolulu Airport) |
| Payment Method | Credit card*2 or PayPal*3 |
|
| Application method |
|
Please apply at the check-in counter, the ticketing counter, or at the lounges at Narita or Haneda Airport. |
- *1.Price is the same for adults and children. Infants accompanying adults can access lounges free of charge.
- *2.Alipay and China UnionPay cards can be used on the China site.
- *3.Excluding the China, South Korea, Vietnam, Indonesia, India, and Malaysia sites.
- *4.The button to apply will not be displayed if you are not eligible for Paid Lounge Access, the time at which you wish to apply falls outside the application period, or the maximum number of applications has already been received.
Accessing the Lounge
Present your boarding pass at the reception desk upon entering the ANA Lounge.
Changes / Refunds
Changes
Changes can be made through the ANA website.
- Changes cannot be made at airport counters.
Deadline for Changes
Up to 24 hours prior to the departure of the relevant international flight
When Changing Your Class, Date, or Flight
Your existing Paid Lounge Access request will be canceled.
When Requesting a Paid Lounge Access for Your New Flight
After you have purchased your new Paid Lounge Access, you will receive a refund for the EMD (Electronic Miscellaneous Document) for the Paid Lounge Access that you purchased for your original flight.
- We will notify you by email when your refund has been successfully processed. (Please note that this may take one or two days.)
If You Choose Not to Request a Paid Lounge Access for Your New Flight
If the EMD (Electronic Miscellaneous Document) you have already purchased is within its term of validity and the terms and conditions are satisfied, it can be used to make a Paid Lounge Access request for a different flight.
If you wish to use it for a different flight, please contact an ANA customer service center no later than 24 hours prior to the departure of the relevant international flight.
Refunds
Refunds are not available after purchase.
Notes
- There is a limit to the number of seats available in airport lounges.
- Lounges can only be used after the airport counter check-in has opened for your outbound flight and you have passed through security.
- Please retain EMD PASSENGER RECEIPT you received upon booking the service until you actually use the lounge.
Lounge usage at the Airport
- You may be designated a lounge to use during busy periods.
- You may not be able to use a lounge if it is already full. Please speak to an ANA staff member at the airport for more details.