Rakuten Point [Redeem Partner Points]

From April 22, 2026, the rules for exchanging miles for Rakuten Points will change as follows.

Applications will be invalidated if there are any issues with the Rakuten member information (for example, incorrect number of digits) or if the member number does not exist.
The deducted miles will then be returned after approximately 2 weeks. (Customers will not be individually contacted.) Please note that miles which have expired at the time of refund processing cannot be refunded.

If you enter even a single digit for the member number incorrectly, or if you enter another member's member number, it will not be possible to transfer the points to the correct member number.
In this instance, the ANA miles used for redemption cannot be refunded either, and we therefore kindly request that you check the member number without fail before completing your application.

Please note that it takes approximately one month to be reflected if redeeming before and after your miles for awards on Saturdays, Sundays, public holidays, Golden Week, Obon holiday(August), and New Year holidays.

Service is available in Japanese only.

A redemption rate of 10,000 miles = 4000 Rakuten Points will apply to the third redemption made in the same fiscal year (i.e., from April 1 until the following March 31).

A total of up to two units (20,000 miles) per day can be redeemed for specific partner points, including Rakuten Points.
For further details, refer to the information and precautions for partner points redemption.

Redemption rates are subject to change.

When applying, please make sure that the customer name displayed after logging in matches the name of the Rakuten member.

Redeemed Rakuten Points will be available for use approximately 2 to 3 weeks after application.

If you have canceled your Rakuten membership at the time of the Rakuten Point redemption application, the redemption will not be processed.

After an application is submitted, the redemption cannot be canceled and points cannot be refunded back into your mileage account as miles. Please redeem partner company points or benefits after confirming the relevant terms and conditions.

You can apply for this benefit from the Members-only Features on the ANA website.