Reservation Inquiries (Including Award Tickets) [Domestic Flights]

This page contains contact telephone numbers for ANA Japan domestic flight reservations, as well as information on changing/canceling reservations and making seat reservations. You can also find out about award ticket waitlisting for Japan domestic flights and canceling reservations.


Search FAQ by Keyword

Before Making Your Inquiry

You can also check for information on the ANA website.

Choose Your Inquiry Method

Telephone inquiry

* Please confirm that you have the correct telephone number before dialing.

[Notice] To customers who wish to make reservations/refund requests between August 21 and 24, 2019 for flights during the period October 27, 2019-March 28, 2020
The following procedures will be unavailable at certain times of day from August 21 to 24, 2019, due to system maintenance for issuing the 2019 winter schedule (flights during the period October 27, 2019-March 28, 2020).
We kindly ask you to try again several hours later if you are affected.

(1) Seat Availability
Seat availability results may not be displayed correctly, i.e., there are no flights available or only a reduced number of flights is shown.

(2) Reservation Change/Cancellation
These procedures will not be available during the system maintenance period.
Please note that the ANA Domestic Reservation and Customer Service Center will also be unable to accept flight reservations.

*Procedures are possible only for flight reservations that have already been purchased.

Reservations / ANA Mileage Club Service Center

ANA Mileage Club Service Center

Business Hours
6:30AM - 10:00PM, open daily
Fixed rate within Japan
Business Hours
6:30AM - 10:00PM, open daily
Fixed rate within Japan

ANA Premium members and ANA Card members may call the phone number for members-only service desk in "My Menu" from the Top page of ANA Website(PC) by logging in.

Email inquiry

Please note that new reservations and changes/cancellations cannot be processed by email.
It may take some time for us to respond to email inquiries.
Please call us if you require immediate assistance.

Other Services