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Reservation Inquiries (Including Award Tickets) (Domestic Flights)
This page contains contact telephone numbers for ANA Japan domestic flight reservations, as well as information on changing/canceling reservations and making seat reservations. You can also find out about award ticket waitlisting for Japan domestic flights and canceling reservations.
Information
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Contact center congestion (phone calls and e-mail)
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As of Wednesday, February 12, 2020, we have ended the day's departure/Arrival Information service using the automated voice response system.
FAQ
Before Making Your Inquiry
You can also check for information on the ANA website.
Choose Your Inquiry Method
ANA message service inquiry
Please use the ANA message service using the LINE app. Our message operators are available to assist with your domestic flight inquiries. When you activate LINE, the text "Domestic flight inquiry" will be entered in the message entry field. Please send the message as it is.
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If you are using a PC, you can start the LINE app from the 2D barcode below.
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You will receive an automated message confirming your request. After you have answered all the questions, a message operator will confirm the content of the conversation.
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Please note that a message operator will reply to you between 10:00 am and 5:00 pm (JST/every day). We appreciate your understanding that we may not be able to provide immediate responses.
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Information for Members Logging In
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- Points to note when using your AMC account.
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- However, you will need to re-enter your password as a form of verification when making reservations, requesting awards, registering/revising personal information, and using other members-only functions.
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The confirmation screen will reappear after closing all browser windows even if you checked "Do not show this screen again."
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