Miles and ANA SKY COINS Due to Expire between March 31 and August 31 2021

Even if you register, the miles and ANA SKY COINS will expire temporarily on their original expiry dates. However, you will then accrue the same amount of miles and ANA SKY COINS with a new expiration date of September 30, 2021.
The time at which you accrue the miles/ANA SKY COINS will vary depending on when you register. For details on re-accrual timing, please see Re-Accrual Timing.

If you have any difficulties logging in, please see Logging In and Procedures.

Thank you very much for your continued patronage of the ANA Group as an ANA Mileage Club member.
Here at ANA, we have canceled or decreased the frequency of many of our flights due to the novel coronavirus (COVID-19) pandemic. In order to provide our valued customers with some reassurance, we will implement the special handling described below.

Details

Registration must be completed during the applicable period. (Please note that expiration dates will be not be extended immediately after registration.)
Miles and ANA SKY COINS due to expire between March 31 and August 31, 2021 will have their expiry dates extended until September 30, 2021.

  • Miles and ANA SKY COINS due to expire between March 31 and August 31, 2021 which have already expired before you register will still be eligible for this extension.
  • If you redeem miles for an ANA domestic flight award, ANA Value Vouchers or other kinds of vouchers/coupons and then request a refund due to reasons beyond ANA's control (such as typhoons or snowfall) or for personal reasons, this handling will not apply for any miles that have expired at the time of the refund request.
  • If you redeem miles for an ANA international flight award and request a refund for personal reasons, this handling will not apply for any miles that have expired at the time of requesting the refund.
  • If you use ANA SKY COINS to purchase Japan domestic flight tickets or travel products and then request a refund due to reasons beyond ANA's control (such as typhoons or snowfall) or for personal reasons, this handling will not apply for any ANA SKY COINS that have expired at the time of the refund request.

Eligible Customers

ANA Mileage Club members who have registered for the extension

Registration Period

From November 17, 2020 up to 23:59 (JST) on August 31, 2021

Re-accrual timing

Miles and ANA SKY COINS that are due to expire will do so temporarily. However, the same amount of miles and ANA SKY COINS with a new expiration date of September 30, 2021 will be re-accrued during the period below.

Timing of Registration Timing of Mileage / ANA SKY COINS Re-Accrual New Expiry Date
Before expiry Toward the end of the month following the expiration month September 30, 2021
After expiry Toward end of month following the registration month September 30, 2021
  • Even after registration, the expiry dates in your mileage/ANA SKY COINS balance and the balances displayed in the ANA Mail Magazine will not change until re-accrual.

Mileage Account Summary Display

  • Used date: September 1, 2018
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19
  • This information is available for a period of one month from the re-accrual date of the extended miles in the Latest Information field on the Mileage Account Summary. For further details, please see your Mileage Account Summary.

How to Check Your Mileage Account Summary

Latest Information under Activity Details on the Mileage Account Balance Reference page

After one month, this information will not be shown in the Latest Information field. In this instance, please check the number of miles you have in the Mileage Balance field.
You can also check your mileage by clicking "Mileage balance details" under "Mileage expiring within the next three months."

ANA SKY COIN Balance Display

  • Used date: September 1, 2020
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19
  • This information is available for a period of one month from the re-accrual date of the extended ANA SKY COINS in the Latest Information field under Activity Summary. For details, please see View ANA SKY COIN Balance.

How to Check Your ANA SKY COIN Balance

Latest Information under Activity Summary on the View ANA SKY COIN Balance page

After one month, this information will not be shown in the Latest Information field. In this instance, please check the number of coins you have in the ANA SKY COIN Balance field.

How to Register for Extension

Registration is complete once "Registered" is shown next to "Extention Application of Expiration Dates for Miles and ANA SKY COINS."

Notes

If you have multiple cards under the same name, please combine your mileage accounts before registering for the extension. For details, please see Combine Mileage Accounts and Change Passwords.

Inquiry

Inquiries Regarding Mileage Services

Telephone Inquiry

Select (3) for inquiries regarding mileage

  • Campaign inquiry number: MKT2020-1022-367