Miles and ANA SKY COINS Due to Expire by February 28, 2023

Customers Who Have Not Yet Registered

If you have any difficulties logging in, please see Logging In and Procedures.

Customers Who Have Registered

You do not need to register again.
The expiration dates of your miles and ANA SKY COINS will be automatically extended until March 31, 2023.
If you wish to check the status of your registration, please see How to Check your Registration Status.

  • Miles and ANA SKY COINS will expire temporarily on March 31, 2022. However, the same amount of miles and ANA SKY COINS with a new expiration date of March 31, 2023 will then be accrued to your account in mid-April 2022.
    Please note that expired miles and ANA SKY COINS cannot be used until they are re-accrued.
  • Please note that expiration dates won't be extended immediately after registration. The miles and ANA SKY COINS will expire temporarily on their original expiry dates. However, you will then accrue the same amount of miles and ANA SKY COINS at a later date. For details on the re-accrual timing, please see Re-Accrual Timing.

Thank you very much for your continued patronage of the ANA Group as an ANA Mileage Club member.
Here at ANA, we have canceled or decreased the frequency of many of our flights due to the novel coronavirus (COVID-19) pandemic. In order to provide our valued customers with some reassurance, we will implement the special handling described below.

Details

Registration must be completed during the applicable period. (Please note that expiration dates won't be extended immediately after registration.)
We have already extended the expiration dates of miles and ANA SKY COINS due to expire by February 28, 2022 until March 31, 2022. As an extension of this handling, we will now extend the expiration dates of miles and ANA SKY COINS due to expire by February 28, 2023 until March 31, 2023.

  • If you have already registered, there is no need for you to do so again. The expiration dates of your miles and ANA SKY COINS will be automatically extended until March 31, 2023.
  • If you have not yet registered, the registration deadline and the handling of any miles and ANA SKY COINS that expire before you complete registration will vary depending on the expiration dates of those miles and ANA SKY COINS. For further details, please see Registration Deadline.
  • If you redeem miles for an ANA domestic flight award, ANA Value Vouchers or other kinds of vouchers/coupons and then request a refund due to reasons beyond ANA's control (such as typhoons or snowfall) or for personal reasons, this handling will not apply for any miles that have expired at the time of the refund request.
  • If you redeem miles for an ANA international flight award and then request a refund for personal reasons, any miles that have passed their original expiration date at the time of the refund request will be invalidated.
  • If you use ANA SKY COINS to purchase Japan domestic flight tickets or travel products and then request a refund due to reasons beyond ANA's control (such as typhoons or snowfall) or for personal reasons, any ANA SKY COINS that have passed their original expiration date at the time of the refund request will be invalidated.

Eligible Customers

ANA Mileage Club members who have registered for the extension

Registration Deadline and Timing of Re-Accrual

The registration deadline will vary depending on the expiration dates of your miles and ANA SKY COINS.
In addition, the time at which you re-accrue expired miles and ANA SKY COINS will vary depending on when you register. Please see the details below.

  • If you have already registered, there is no need for you to do so again.

Miles and ANA SKY COINS Due to Expire by February 28, 2022

<The registration period has ended>

After you have registered, the miles and ANA SKY COINS will expire temporarily on their original expiration dates. However, you will then accrue the same amount of miles and ANA SKY COINS with a new expiration date of March 31, 2022 in mid-March 2022. These miles and ANA SKY COINS will expire again on March 31, 2022. However, you will then accrue the same amount of miles and ANA SKY COINS with a new expiration date of March 31, 2023 in mid-April 2022.

  • If you have not registered by February 28, 2022, you will not be able to extend the expiration dates of any miles and ANA SKY COINS that have expired by that date.

Miles and ANA SKY COINS Due to Expire between March 1 and 31, 2022

<The registration period has ended>

Even if you register, the miles and ANA SKY COINS will expire temporarily on their original expiration dates. However, you will then accrue the same amount of miles and ANA SKY COINS with a new expiration date of March 31, 2023 in mid-April 2022.

  • If you have not registered by March 31, 2022, you will not be able to extend the expiration dates of any miles and ANA SKY COINS that have expired by that date.

Miles and ANA SKY COINS Due to Expire between April 1, 2022 and February 28, 2023

Registration Deadline: February 28, 2023 <Registrations accepted>

Handling of Miles and ANA SKY COINS When You Register before Their Expiration Dates

Even if you register, the miles and ANA SKY COINS will expire temporarily on their original expiration dates. However, you will then accrue the same amount of miles and ANA SKY COINS with a new expiration date of March 31, 2023 in the middle of the month after your miles and ANA SKY COINS have expired.

Handling of Miles and ANA SKY COINS When You Register after Their Expiration Dates

Even if you register after some of your miles and ANA SKY COINS have expired, you will still accrue the same amount of miles and ANA SKY COINS with a new expiration date of March 31, 2023 in the middle of the month following the month of registration, as long as you meet the deadline.

Mileage Account Summary Display

  • Used date: March 1, 2020
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19
  • This information is available for a period of one month from the re-accrual date of the extended miles in the Latest Information field on the Mileage Account Summary. For further details, please see your Mileage Account Summary.

How to Check Your Mileage Account Summary

Latest Information under Activity Details on the Mileage Account Balance Reference page

After one month, this information will not be shown in the Latest Information field. In this instance, please check the number of miles you have in the Mileage Balance field.
You can also check your mileage by clicking "Mileage balance details" under "Mileage expiring within the next three months."

ANA SKY COIN Balance Display

  • Used date: March 1, 2022
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19
  • This information is available for a period of one month from the re-accrual date of the extended ANA SKY COINS in the Latest Information field under Activity Summary. For details, please see View ANA SKY COIN Balance.

How to Check Your ANA SKY COIN Balance

Latest Information under Activity Summary on the View ANA SKY COIN Balance page

After one month, this information will not be shown in the Latest Information field. In this instance, please check the number of coins you have in the ANA SKY COIN Balance field.

How to Check your Registration Status

Registration is complete once "Registered" is shown next to "Extention Application of Expiration Dates for Miles and ANA SKY COINS."

Notes

If you have multiple cards under the same name, please combine your mileage accounts before registering for the extension. For details, please see Combine Mileage Accounts and Change Passwords.

Inquiry

Inquiries Regarding Mileage Services

Telephone Inquiry

Select (3) for inquiries regarding mileage

  • Campaign inquiry number: MKT2020-1022-367