Miles and ANA SKY COINS Due to Expire between March 31 and August 31 2021

MILES ANA SKY COINS  Extend the ExpirationDate up to September 30, 2021  Registration Required

Thank you very much for your continued patronage of the ANA Group as an ANA Mileage Club member.
Here at ANA, we have canceled or decreased the frequency of many of our flights due to the novel coronavirus (COVID-19) pandemic. In order to provide our valued customers with some reassurance, we will implement the special handling described below.

Details

Registration must be completed during the applicable period.
We have already extended the expiration dates of miles and ANA SKY COINS due to expire between March 31, 2020 and February 28, 2021 up to March 31, 2021. As an extension of this handling, we will now extend the expiration dates of miles and ANA SKY COINS due to expire between March 31 and August 31, 2021 up to September 30, 2021.

  • This extension handling is also available for miles and ANA SKY COINS that have already had their expiration dates extended once up to March 31, 2021.
  • If you redeem miles for a reward (e.g., flight awards, ANA Value Vouchers, other kinds of vouchers/coupons) and then request a refund due to reasons beyond ANA's control or for personal reasons, this handling will not be available for any miles that have expired at the time of the refund request.
  • If you use ANA SKY COINS to purchase a flight ticket and then request a refund due to reasons beyond ANA's control or for personal reasons, this handling will not be available for any ANA SKY COINS that have expired at the time of the refund request.

Eligible Customers

ANA Mileage Club members who have registered for the extension

Registration Period

From November 17, 2020 up to 23:59 (JST) on August 31, 2021

Re-accrual timing

Miles and ANA SKY COINS that are due to expire will do so temporarily. However, the same amount of miles and ANA SKY COINS with a new expiration date of September 30, 2021 will be re-accrued during the period below.

  • Miles and ANA SKY COINS that are due to have expired before registration will be re-accrued toward the end of the month following registration.
  • Miles and ANA SKY COINS that are due to expire after registration will be re-accrued toward the end of the month following expiration.

Mileage Account Summary Display

  • Used date: September 1, 2018
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19

ANA SKY COIN Balance Display

  • Used date: September 1, 2020
  • Details: ADJUSTMENT MILEAGE/COIN FOR COVID19

Notes

If you have multiple cards under the same name, please combine your mileage accounts before registering for the extension. For details, please see Combine Mileage Accounts and Change Passwords.

Inquiry

Inquiries Regarding Mileage Services

Telephone Inquiry

Select (3) for inquiries regarding mileage

  • Campaign inquiry number: MKT2020-1022-367