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Retroactive Mileage Registration

Miles Earned from ANA Partner Airline Flights

Retroactive Mileage Registration

Retroactive mileage registration for eligible ANA partner airlines are accepted online through the ANA website. Mileage registration applications by phone are not accepted.
(Jet Airways and Virgin Atlantic retroactive application is processed by email or postal mail.)

 

Customers who did not register their ANA Mileage Club membership number (10 digits) in advance as well as customers who did not receive their accrued miles after the flight due to system-related issues at the operating airline can retroactively register their miles at any time between 3 days and 6 months after the departure date.

    • When requesting for retroactive mileage credit though the ANA website, mileage credit maybe instant or may take up to 4 weeks. When applying by email or postal mail, process may require approximately 1 month.
    • If the applied flight is not eligible for mileage accrual, an email notification will be sent to you.
    • Only customers who have completed the procedures to join the ANA Mileage Club can apply for retroactive mileage registration. (Submitting a retroactive mileage registration application is not equivalent to applying to join the ANA Mileage Club.)
    • Application results can be checked through the Retroactive Registration Details page from My Menu after logging into your ANA Mileage Club account. Responses to individual inquiries regarding the status of mileage accrual, etc., will not be provided.
    • Any mileage accrual will be denied before ANA Mileage Club enrollment date.

Partner Airlines Which Accept Retroactive Mileage Registration

Airlines for Which Applications Can Be Submitted via the ANA Website

Star Alliance Member Airlines
Aegean Airlines
Air Canada
Air China
Air India
Air New Zealand
Asiana Airlines
Austrian Airlines
Avianca
Brussels Airlines
Copa Airlines
Croatia Airlines
EgyptAir
Ethiopian Airlines
EVA Air
LOT Polish Airlines
Lufthansa
Scandinavian Airlines
Shenzhen Airlines
Singapore Airlines
South African Airways
Swiss International Air Lines
TAP Portugal
Thai Airways International
Turkish Airlines
United Airlines
Star Alliance Connecting Partner
Juneyao Airlines
Non-Star Alliance ANA Partner Airlines
Air Dolomiti
Air Macau
Etihad Airways
Eurowings
Garuda Indonesia
Olympic Air
Philippine Airlines
Vietnam Airlines
Virgin Australia

Complete Procedure via the ANA Website

Please log in to register your flights.

Points to Note When Submitting an Application Through the ANA Website

    • Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
    • When submitting an application for an ANA domestic flight, select Mileage Credit for ANA Japan Domestic Flights under Retroactive Registration.
    • Please note that the session will time-out after 30 minutes of inactivity and all previously entered information will be deleted.

Airlines Which Only Accept Applications by Email or Postal Mail

Jet Airways
Virgin Atlantic

Register by Email

After you have logged in, please attach your confirmation documents and register your retroactive mileage on the Retroactive Mileage Registration page.

    • Please kindly send attachment pictures files in either .pdf .jpg .jpeg .gif .png formats. (Pictures taken using smartphones will be in one of these formats.)
    • If you are applying through the ANA website above, you do not need to attach any confirmation documents.

Register by Postal Mail

Please send the documents required for retroactive mileage registration as well as the Mileage Retroactive Registration Application Form (completed with your name and 10-digit ANA Mileage Club membership number) to "ANA Mileage Club Service Center, Attn: Retroactive Mileage Registration".
These must be received within 6 months after the departure date.

ANA Mileage Club Service Center
Attn: Retroactive Mileage Registration
Kamata Post Office District, 144-8526

  • Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.

Points to Note When Submitting an Application by Email

    • Please retain all documents which are required for retroactive mileage registration until you have confirmed that the mileage has been credited to your account.
    • The retroactive mileage registration application will not be processed if any of the required documents are missing.

Points to Note When Submitting an Application By Post

    • All documents which are submitted in relation to a retroactive mileage registration application, including the Mileage Retroactive Registration Application Form, will not be returned. If you wish to retain any of the documents, please make a copy before sending the original. (All received documents will be appropriately disposed after the mileage registration application has been processed.)
    • The retroactive mileage registration application will not be processed if any of the required documents are missing.
    • If the ANA Mileage Club member information on the Mileage Retroactive Registration Application Form does not match what is actually registered to the ANA Mileage Club member's account, all received documents will be sent back to the sender.
    • When sending a retroactive mileage registration application by post, the customer is responsible for all necessary postage fees. Postage fees will not be refunded.
    • Only regular postal mail will be accepted. Applications which are sent by courier or express delivery services will not be accepted.

Application Acceptance Period

From 3 days to 6 months after the departure date.

    • When sending applications by post, they must be received within 6 months from the departure date.

Documents Required for Retroactive Mileage Registration

    • e-Ticket Itinerary Receipt (receipt issued by an airline or travel agency which indicates the flight number, flight information, booking class, etc.) or passenger ticket receipt (copies accepted)
    • Boarding pass (original)
    • Mileage Retroactive Registration Application Form (completed with your name and ANA Mileage Club membership number)*1
    • * 1

      The Mileage Retroactive Registration Application Form is not required when submitting an application through the ANA website or Email.

Example: For United Airlines

e-Ticket Itinerary Receipt or passenger ticket receipt (copies accepted)

Boarding pass (original)

Mileage Retroactive Registration Application Form (completed with your name and ANA Mileage Club membership number)

  • Please confirm that the same name is indicated on all of the above documents.

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Miles Earned from ANA Partner Airline Flights

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