Cancellations/Refunds (International Flights)
Cancellations and refunds cannot be made via the ANA website for the following types of reservations.
- Reservations which include an upgraded flight (refundable after cancellation the upgrade)
- Recervations which include multiple names, if only part of the customer to the cancellation / refund
- Purchased reservation in cash with non AMC members
- Reservations made via a travel agency
- Reservations made via the Mexican website
There may be other instances in which cancellations/refunds cannot be made due to the nature of the reservation. In the event that you are unable to cancel/refund your reservation via the ANA website, please contact ANA by telephone.
Grace Period for Cancellations/Refunds
Until 24 hours prior to the departure of desired flight
- Refund deadline depends on the fare rule.
Refunds will be made via the company of the credit card used for purchase.
When you used other payment methods than a credit card for the purchase
A refund will be made to your designated bank account. (The customer will be responsible for any bank transfer fees.)
It may take longer for your refund to be processed if there is a mistake in your account information (bank name, branch name, account number, account name).
Therefore, please be sure to enter you account information as it shown on your bankbook, etc.
When performing the relevant procedures, you will need your ANA Mileage Club login information. If you are not an AMC member, please contact ANA by telephone.
ANA SKY COINS
ANA SKY COINS will be refunded to the mileage account. (Excluding the ANA SKY COINS that have expired at the time of the refund)
PayPal's refund standards will apply.
- As a general rule, a refund will be made to the person who is listed as the passenger on the ticket.
- For identification purposes, you may be asked to present your ANA Mileage Club number, official identification document or an authorization letter.
- Passport, driver's license, insurance card, Residence Card, local resident registration, city resident registration, town resident registration, village resident registration, pension book, etc.