Changes and Refunds for
ANA International Flight Awards

When the itinerary contains stopovers in multiple cities

Reservations (or changes) which were made by phone through ANA.

Reservations containing only children aged 2-11, or infants under 2

Tickets reserved and issued using campaign mileage will have some conditions different to regular flight awards. Please refer the details to the campaign website.

The names of the passenger and the AMC member who is providing the miles cannot be changed.

The airline, passenger, sector, route, and service class* cannot be changed.

Reservations cannot be made more than 355 days in advance of the departure date.

Reservations for partner airline award tickets cannot be converted into ANA international flight award reservations.

When making changes to an unused ticket, differences may arise due to adjustments to fuel surcharges, taxes, etc. Such differences will be notified at the time of the reservation change.

When the itinerary contains stopovers in multiple cities

When requesting a change to a lower service class than the one which was originally reserved due to seat availability in that lower service class. (However, the required mileage difference between the 2 classes will not be refunded.)

When a ticket for the sector was issued based on the required mileage for a service class that was higher than what was originally reserved, and a change to that higher service class is requested due to seat availability.

When requesting to change a connection at the destination or transit point from a stopover (exceeding 24 hours) to a layover (less than 24 hours), and vice versa.

When requesting to be placed on a waitlist due to the preferred flight being fully booked. (Procedures must be completed by 14 days prior to the departure date of the new flight.)

When the itinerary contains flights departing within 24 hours.

Example: If a reservation has been made for an outbound flight on April 1 and a return flight on April 10, the reservation for the return flight cannot be changed on March 31 (within 24 hours prior to the departure of the outbound flight).

Itineraries and Airlines for Which Applications Cannot Be Processed through the ANA Website

Reservations containing only children aged 2-11, or infants under 2

All awards must be unused in order to be eligible for refunds.

Refund requests must be made during business hours. Requests must be received by 30 days after the award ticket's expiration date.

If the reserved flight was not canceled prior to its departure time, the unused award will not be eligible for refunds.

Miles that have expired at the time of refund processing cannot be refunded.

If the number of miles that are eligible to be refunded is less than what is required for the refund charge, a refund cannot be given.

After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage account.

If multiple customers are under an award to be refunded, the refund charge will be applied to each customer.

If the required mileage increases after changing to another flight, this additional mileage will not be requested from customers.

If the required mileage decreases after changing to another flight, the difference will be refunded.