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How to Apply

ANA International Flight Awards

Information

Award Ticket Reservations

Application procedures cannot be completed at the airport.

Complete Procedure via the ANA Website

Please click Reserve/(Purchase) Apply for an ANA International Flight Award and then log into your account to make an application.

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    In order to combine family members' miles using the ANA Card Family Miles service and redeem flight awards, the primary member must log in and submit a request.

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    Flight awards are not available for any itineraries which are displayed with the message "This service is not available for the specified itinerary" on the awards reservation screen.

    (The system determines whether or not an itinerary is applicable.)

Notes

  • Open tickets without a reservation are not available for international flight awards.

  • The number of seats that can be used with award tickets is limited. For some flights, award seat reservations may not be available on the reservation start date.

  • Some flights may currently be suspended or may only be operated during certain seasons. Even if flights are indicated in the charts, they may not actually be operated.

  • Mileage is not accrued when using award tickets.

  • With the exception of miles which are eligible for unused award refunds, miles which have been used for award redemption cannot be refunded to a mileage account or exchanged for another award, even if the originally redeemed award was not used.

  • Please see Changes / Refunds for further details on reservation changes and cancellations.

Reservation Period

From 09:00 (JST) 355 days prior to the departure date (excluding the departure date itself) for the return flight in your itinerary until 96 hours prior to the departure of the first sector.

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    A roundtrip must be reserved and ticketed.

Ticketing Period

Tickets will be issued when reservations have been made for all award ticket sectors of the itinerary. 

  • The required mileage will be deducted from the mileage account upon ticketing.

  • Award tickets can only be redeemed if the required number of miles for award redemption are in your mileage account at the time that the ticket is issued.

  • If you have waitlisted sectors included within your itinerary, please go to Waitlisting to confirm your deadline.

  • If ticketing is not completed by the specified deadline, your reservation will be cancelled automatically.

Duplicated Bookings

Once reservations are considered as Duplicated Bookings, ANA or the travel agent would ask to fix their itinerary and cancel unnecessary segments.

We'd like as many people as possible to enjoy our flights, and we thank you for your understanding and cooperation.

Ticket Service Charge

This service charge applies when ANA issues a new award ticket for an ANA international flight. As a general rule, the relevant charge in the ticketing service charge table below applies per passenger per set of flight tickets.

  • Ticketing Service Charge by Purchase Location

    Ticket Purchase Locations Ticketing Service Charge
    ANA website None
    Japan JPY 2,200
    South Korea

    KRW 30,000

    Mainland China CNY 150
    Hong Kong HKD 200
    Taiwan TWD 780
    Singapore SGD 35
    Thailand THB 800
    Myanmar USD 25
    Vietnam VND 600,000
    The Philippines USD 25
    Indonesia IDR 400,000
    Malaysia MYR 80
    Cambodia USD 20
    United States USD 25
    United Kingdom GBP 10
    Switzerland CHF 20
    Russia EUR 15
    Sweden SEK 160
    Turkey USD 15
    Other European Countries EUR 15
    Australia AUD 25
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      Ticketing service charges will be waived for award tickets which are issued for infants under the age of 12.

Waitlisting

Waitlisting is accepted for 1 flight on 1 one-way sector.

However, waitlisting requests cannot be made for flights on which you have already secured a seat, or flights for which you have already made a waitlisting request.

Example 1

If a seat is secured on a Narita-Singapore flight departing on August 1, then waitlisting will not be accepted for the same flight departing on August 2.
Reason: A seat is secured on another flight for the same sector.

Example 2

If a seat is secured on a Singapore-Narita flight departing on August 5, then waitlisting will not be accepted for the Singapore-Haneda flight departing on the same day.
Reason: A seat is secured on another flight for the same sector (Singapore-Tokyo).

(Waitlist Holding Limit) Until 14 days prior to the departure date for the first sector.

  • A notification will be sent to the registered email address only if a seat has been secured via waitlisting.

  • When seats for the entire itinerary have been secured, please complete ticketing procedures within the ticketing period designated in the separate notification.

  • Reservations will be canceled if ticketing procedures are not completed within the designated ticketing period.

  • Even if you do have the number of miles required for award redemption at the time of making a waiting list reservation, your reservation will not be accepted if you do not have enough miles at the time the ticket is issued due to the mileage expiration date passing while you are on the waiting list.

  • Waitlisting requests after ticket issuance must be made at least 14 days prior to the departure of your preferred flight.

  • Duplicate reservations to purchase tickets for the same class are not accepted.

  • Based on the seat availability situation for the flight, waitlist reservations may not be accepted.

Waitlist holding limit is 14 days prior to the departure date for the first sector.

We will only contact you by email if a waitlist seat has been secured.

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    You will not be contacted if no seat could be secured.

Award Collection

The e-Ticket Itinerary Receipt will be sent to the email address that is registered to the ANA Mileage Club (AMC) Member's account.

To prevent delivery errors, the e-Ticket Itinerary Receipt will only be sent to the email address that is registered to the AMC member's account.

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    It cannot be collected at the airport.