IBEX Airlines (FW)

IBEX Airlines (https://www.ibexair.co.jp/en/)

Service Information (IBEX Airlines operated flights)

For code-share flights operated by partner airlines' aircraft and crew members, airport procedures, in-flight services and flight information distribution vary according to the standards of each airline. Please check the following when using a code-share flight.

*

ANA's Conditions of Carriage for Passengers and Baggage apply when boarding ANA flights (including code-share flights).

Check-in

check-in online or at an ANA check-in counter.

*
Due to the migration of our Japan domestic passenger service system starting on May 19, online check-in via the operating airline's website will be required for codeshare flights operated by partner airlines.
Online check-in will not be available via ANA SKY WEB or the ANA App.
- *
  
  Please click here to see the system migration schedule for each airport.
*

If your first flight is an ANA-operated flight and you are connecting to a partner airline-operated flight that allows through Check-in, online check-in via ANA SKY WEB or the ANA App is available.

Reserve seat

Same as ANA operated flights. (Time at which seat reservations become available may vary.)
We may not be able to reserve front seats for ANA "Diamond Service", "Platinum Service", "Bronze Service" members and ANA Super Flyers Card members.

Confirmation of flight number

Your boarding pass may only show the operating airline's flight number. The information displays inside the airport will show both the ANA and IBX flight numbers.

Minimum connecting time at airport

Same as ANA operated flights.

Same-Day Flight Changes

For changes from and to codeshare flights operated by partner airlines:
Change your reservation on the ANA website first, then complete online check-in via the operating airline's website.

Airport Standby Requests

For standby requests involving codeshare flights operated by partner airlines:

Restrictions on web: Certain online procedures may be unavailable after requesting for standby. For changes or refunds, contact the ANA Domestic Reservation Center. For boarding inquiries, please visit the airport counter.
Results & Boarding: Results of standby requests are sent via email or shown on boarding area displays. When a seat is ready for you, use your standby boarding pass to board. Either the boarding pass for your original flight or standby flight can be used to pass through security.
Mileage Accrual: If a seat is confirmed for a codeshare flight operated by a partner airline, it may take longer than usual for your miles to be credited. Please note that if your frequent flyer number was not registered at the time of booking, you will need to request a "Retroactive Mileage Registration" after your flight.

Baggage (Carry-on baggage)

Carry-on baggage conditions: The following is the carry-on baggage limit per passenger (excluding infants under 2 years old who do not use seats).

Number of items

One personal item such as a handbag or shoulder bag + 1 item

Weight

Personal item + Carry-on baggage = 10 kg

Size

Personal item = An item that can be stored under the seat
Total linear dimension must be within 100 cm. (Within 45 cm x 35 cm x 20 cm).

However, it is limited to items that can be stored safely in the compartment or under the seat in front of you.

Air cargo

Cannot be used.

Premium Member Services

ANA Premium Members can use the following services when traveling under an ANA flight number.
In order to use these services, please show either your ANA Mileage Club app digital card or Premium status card to a member of staff.

Lounges

You can use ANA lounges and shared lounges with which ANA has a contract.
Please present your Premium Member status card and boarding pass to a member of staff at the lounge reception.
For details, please refer to the ANA Lounge Service page.

Cabin attendants

Only IBEX Airlines cabin attendants are on board.

In-flight services

In-flight services are provided according to IBEX Airlines's service standards.

No smoking / Smoking

All seats are no smoking.

Mileage Premium Point accrual

ANA miles can only be registered if you are traveling with an ANA flight number.

*

Mileage from Star Alliance member airlines, Star Alliance Connecting Partners and mileage partner airlines is not eligible for mileage accrual.
*

Due to a system migration from 19 May to 9 June (planned), your FFP may still appear on your boarding pass, but it is not eligible for accrual.

For disabled customers

If you fall under any of the following categories, please contact the "ANA Disability Desk" or Domestic Flights Reservation and Information Center after your reservation. (Depending on the condition, IBEX Airlines flights might not be available.)

Customers who are severely ill, who cannot walk alone, who use electric wheel chairs, who are completely blind (boarding alone), or who use medical oxygen tanks.

For more details, please see Customers on Codeshare Flights.