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Customers on Codeshare Flights

For codeshare flights operated by our partner airlines with ANA flight numbers, the regulations and services of the operating partner airline will apply. Since the special assistance on such flights may differ from that offered by ANA, the customers below may not be able to request assistance. For details, please contact the partner airline operating the flight directly.

  • Customers requiring a stretcher

  • Customers with serious injury or illness

  • Customers with difficulties in self-ambulation

  • Customers using an electric wheelchair

  • Customers with visual disabilities (customers with total blindness traveling alone)

  • Customers carrying and using a medical oxygen cylinder on board

Japan Domestic Flights

For partner airlines on Japan domestic flights, please see Codeshare Flights (Japan Domestic).

International Flights

For partner airlines on international flights, please see Codeshare Flights (International).

Japan domestic flights

Services offered on codeshare flights with ANA flight number operated by partner airlines

  • AIRDO

    • Carry-on of Medical Oxygen Cylinders

    • Rental Medical Oxygen Cylinders

    • Lending of Assist Seat

    • Lending of Support Belt

  • Solaseed Air

    • Carry-on of Medical Oxygen Cylinders

    • Rental Medical Oxygen Cylinders

    • Lending of Assist Seat

    • Lending of Support Belt

  • IBEX Airlines

    • Carry-on of Medical Oxygen Cylinders

    • Lending of Assist Seat

    • Lending of Support Belt

  • Oriental Air Bridge

    • Carry-on of Medical Oxygen Cylinders

    • Stretcher installation

    • Lending of Support Belt

  • StarFlyer

    • Carry-on of Medical Oxygen Cylinders

    • Lending of Support Belt

  • Japan Air Commuter

    • Carry-on of Medical Oxygen Cylinders

    • Lending of Support Belt

  • Amakusa Airlines

    • Carry-on of Medical Oxygen Cylinders

Table of Main Services Provided on Japan Domestic Codeshare Flights with ANA Flight Numbers Operated by Partner Airlines

  • The symbol "〇" denotes that the service is available, whereas "×" denotes that it is not available.

Name of Service Carry-on of Medical Oxygen Cylinders Rental Medical Oxygen Cylinders Lending of Assist Seat Lending of Support Belt Stretcher installation
AIRDO ×
Solaseed Air ×
IBEX Airlines × ×
Oriental Air Bridge × ×
StarFlyer × × ×
Japan Air Commuter × × ×
Amakusa Airlines × × × ×

Table of Cargo Compartment Size (Average)

  • The symbol "-" indicates that there are no restrictions.

Airline Name Aircraft Types Height Depth Width
AIRDO B737-700 85cm - 118cm
B767-300ER 149cm 140cm 142cm
Solaseed Air B737-800 82cm - 117cm
IBEX Airlines CRJ700 75cm - 105cm
Oriental Air Bridge ATR42-600 147cm - 123cm
StarFlyer A320 (CEO) 92cm 140cm 143cm
  • Even if the size of the wheelchair is within the guideline, it may not be able to be loaded due to height restrictions in the cargo hold.

  • Weighted electric wheelchairs and athletic wheelchairs may also be unable to be loaded depending on the model and airport facilities. Please contact the ANA Disability Desk in advance.

  • Please check the durability of your wheelchair with the manufacturer.

International Flights

See below for the services available on flights operated by partner airlines with ANA’s flight number and on flights operated by ANA with the partner airline’s flight number.

  • Flights operated by partner airlines with ANA’s flight number

    Carry-on of Medical Oxygen Cylinders, Rental Medical Oxygen Cylinders, Stretcher installation

    Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).

    Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.

    Lending of Assist Seat, Lending of Support Belt

    Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

    Transport of Pets in Cargo Compartment, Bringing Assistance Dogs on board

    As some codeshare partner airlines may be able to accommodate your request, please contact the ANA Disability Desk for details.

    Please contact the operating airline for availability.

  • Flights operated by ANA with the partner airline’s flight number

    Carry-on of Medical Oxygen Cylinders, Rental Medical Oxygen Cylinders, Stretcher installation

    Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket).

    Please note that transport of customers with illness or injury (Medical Case) in an incubator, and carry-on of POC (portable oxygen concentrators) and artificial respirators are not available on codeshare flights.

    Lending of Assist Seat,Lending of Support Belt

    Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

    Transport of Pets in Cargo Compartment

    Available only on flights operated by ANA with ANA’s flight number (flight number specified on the ticket)

    Bringing Assistance Dogs on board

    Please contact the ANA Disability Desk as certain partner airlines may accept assistance dogs.

If you have any questions or concerns please contact the ANA Disability Desk.