Refund and Cancellation Charges for Flight Tickets [Japan Domestic Flights]

Information

Japan domestic fares applicable to flights boarding up to MM DD, YY will be closed for new bookings, ticketing and boarding on MM DD, YY(before).
Your ticket cannot be used for reservation changes or flights boarding on/after MM DD, YY, even if it is still valid.
Refunds for flight tickets are accepted on the ANA website until MM DD, YY. If you wish to receive a refund on/after MM DD, YY, please contact the ANA Domestic Reservation and Customer Service Center*.
- *
  
  Customers who were issued tickets from anywhere other than the ANA website should contact the place of purchase.
Click here for the Fares & Conditions for Domestic Flight for flights on/after MM DD, YY.

The service will be applicable to flights boarding until MM DD, YY.

A specified fee will be charged for refunds to flight tickets that have been purchased (not applicable when only a reservation has been made). Please note that the fee may vary by fare type.

Refund Charges

When a refund is granted, 440 JPY will be charged per flight ticket / fee ticket (1 sector).

*

If you request a refund for a ticket with one of the fares below at the same time as doing so for a return journey or connecting sector, you will be asked to pay a fee of 440 JPY for the pair of sectors.

Premium ANA Card Holder's Discount Fare
ANA Card Holder's Discount Fare
ANA VALUE TRANSIT
ANA VALUE TRANSIT 1
ANA VALUE TRANSIT 3
ANA VALUE TRANSIT 7
ANA SUPER VALUE TRANSIT 21
ANA SUPER VALUE TRANSIT 28
ANA SUPER VALUE TRANSIT 45
ANA SUPER VALUE TRANSIT 55
ANA SUPER VALUE TRANSIT 75

*

Refunds are free of charge for tickets with the following fares.

Individual Inclusive Tour Fares
Premium Biz*
Biz*

*

For tickets purchased on or after November 2, 2022

Cancellation Charges

ANA SUPER VALUE PREMIUM 28, ANA SUPER VALUE 75, ANA SUPER VALUE 55, ANA SUPER VALUE 45, ANA SUPER VALUE 28, ANA SUPER VALUE 21, ANA SUPER VALUE SALE, ANA SUPER VALUE TRANSIT 75, ANA SUPER VALUE TRANSIT 55, ANA SUPER VALUE TRANSIT 45, ANA SUPER VALUE TRANSIT 28, ANA SUPER VALUE TRANSIT 21

Image of refund charge

Image of ANA SUPER VALUE PREMIUM 28, ANA SUPER VALUE 75, ANA SUPER VALUE 55, ANA SUPER VALUE 45, ANA SUPER VALUE 28, ANA SUPER VALUE 21, ANA SUPER VALUE SALE

Date/time of cancellation	Cancellation Charges
From ticket purchase until 55 days prior to the departure date	Cancellation charges do not apply. *Refund charges will apply.
From 54 to 45 days prior to the departure date	An amount equivalent to approx. 30% of the fare
From 44 to 28 days prior to the departure date	An amount equivalent to approx. 40% of the fare
From 27 to 14 days prior to the departure date	An amount equivalent to approx. 50% of the fare
From 13 days prior to the departure date until the departure time	An amount equivalent to approx. 60% of the fare
After the departure time	100% of the fare amount

ANA VALUE PREMIUM 3, ANA VALUE 1, ANA VALUE 3, ANA VALUE 7, ANA VALUE TRANSIT, ANA VALUE TRANSIT 1, ANA VALUE TRANSIT 3, ANA VALUE TRANSIT 7, Senior Special, Youth Special

Date/time of cancellation	Cancellation Charges
After ticket purchase to before departure time	An amount equivalent to approx. 5% of the fare
After the departure time	100% of the fare amount

Premium Fare, Premium Disability Discount, Premium Shareholder's Benefit Discount, Premium ANA Card Holder's Discount Fare, Premium Biz, ANA FLEX, ANA Card Holder's Discount Fare, Disability Discount, Shareholder's Benefit Discount, Biz, Islands Ticket, Caregiver's Fare, Premium Child Fare, Premium Shareholder's Benefit Discount (Child), Child Fare, Shareholder's Benefit Discount (Child)

*

As of January 31, 2024, new reservations and ticketing for Premium Child Fares and Child Fares for flights departing on or after March 31, 2024, will no longer be available.

Date/time of cancellation	Cancellation Charges
After ticket purchase to before departure time	Cancellation charges do not apply. *Refund charges will apply.
After the departure time	An amount equivalent to approx. 20% of the fare

Date/time of cancellation

Cancellation Charges

After ticket purchase to before departure time

Cancellation charges do not apply.

*Refund charges will apply.

After the departure time

An amount equivalent to approx. 20% of the fare

AMC Companion Fare

Date/time of cancellation	Cancellation Charges
After ticket purchase to before departure time	An amount equivalent to approx. 50% of the fare
After the departure time	Refund not available

Individual Inclusive Tour Fares

Please see Individual Inclusive Tour Fare (for departures from April 1, 2020) (PDF) for details on cancellation charges.

Special Cases for Changes and Refunds

The following are special responses if you are unable to travel because of illness or injury.

You can change to another flight within 30 days of your booked flight departure date.
You can get a full refund with no refund or cancellation charges incurred.

*

The special cases for changes and refunds of reservations is only available if you contact us prior to the departure of your booked flight and before you make the refund.
Please note that reservations that have already been refunded are not eligible.
*

If changes or refunds are made due to illness or other reasons, a medical certificate or other documentation from a physician must be provided, clearly stating that boarding according to the original itinerary is not possible.
Eligible documents: Medical certificate, hospitalization certificates, discharge certificates, etc.
Ineligible documents: Hospitalization plans, medical statements, receipts, results of medical examinations, prescriptions, etc.