Transfer and refunds due to bad weather, etc.

Transfer and refunds due to aircraft maintenance

Changes and Refunds

Transfer to another ANA flight or a refund will be made for delays or cancellations of scheduled flights due to inclement weather, etc.
To complete the procedure, your reservation number or ticket number will be required.

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The customer will be responsible for the various costs incurred (transport, accommodation) when changing flights due to bad weather, etc.

Changes

Once the delay/cancellation of the reserved flight is confirmed, please complete the procedures at least 20 minutes prior to the departure of the reserved flight.

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It is not possible to change reservations on the ANA Website less than 20 minutes prior to departure.

Refunds

Please complete the procedure within 1 year and 30 days after the start date of the trip (the issue date if the trip has not started).

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If the reservation contains reserved flights for two or more segments (such as round-trip itineraries or transfers) and the refund is made for only certain segments, the refund will be processed after all remaining segments have been boarded.