Transfer and refunds due to aircraft maintenance

We sincerely apologize for any inconvenience caused by flight delay or cancellation.

Changes and Refunds

Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
Changes and refunds can be processed the day after the departure date of the scheduled flight. Please complete the process within 10 days following the departure date of the scheduled flight.(Excluding package and group tours).

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A verification code (ANA Mileage Club Customer Number, Confirmation Number, or the Credit Card Used for Payment) is required to be submitted.

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ANA will pay for charges incurred by changes (transportation, accommodation) within the authorized range.

We sincerely apologize for any inconvenience caused by flight delay or cancellation.

Flights that are delayed or canceled due to involuntary reasons such as aircraft maintenance can be changed or refunded.
It is not possible to change reservations on the ANA website less than 20 minutes prior to the scheduled flight departure.
Please complete the procedures within the timescale(s) given below after a flight delay or cancellation has been decided.
Changes: Once the flight cancellation/delay is confirmed, transfer procedures must be completed 20 minutes prior to the scheduled flight departure.
Refunds: Within 1 year and 30 days since the travel start date or if not yet started, the issuing date

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ANA will pay for expenses (transportation and accommodation) in the event of a change on the day before or on the day of the flight, to the extent determined by ANA.