Ticketing Service Charge and Exchange/Reissue Service Charge [International Flights]
Ticketing Service Charge for issuance of international airline tickets:
This is a processing fee charged when a ticket for a new international flight is issued at ANA. As a general rule, the following ticketing service charge applies to per passenger for one set of flight tickets.
Ticketing Service Charge
| Ticket Purchase Locations | Ticketing Service Charge |
|---|---|
| ANA Website | Free |
| ANA Call Center for Japan Region ANA counter for Japan Region (airport) |
JPY 5,400 (including tax) |
| ANA call centers in North America ANA Counters in North America(city/airport) |
USD 25*1 |
| ANA Counters in Canada (airport) | CAD 25*1 |
| ANA Call Center for European Region ANA counter for European Region (city) |
EUR 40/GBP 30*2 |
| ANA Counters for European Region (airport) | EUR 60/GBP 45*3 |
| ANA Counter in Geneva (city) | CHF 60*4 |
| ANA Call Center in Singapore ANA counter in Singapore (city/airport) |
SGD 80*1 |
| ANA Call Center in Kuala Lumpur ANA counter in Kuala Lumpur (city/airport) |
MYR 80*1 |
| ANA Call Center for Vietnam Region ANA counter for Vietnam Region (city/airport) |
VND 600,000*1 |
| ANA Call Center in Manila ANA counter in Manila (city/airport) |
USD 100*5 |
| ANA Call Center for China Region ANA counter for China Region (city/airport) |
CNY 150*1 |
| ANA Call Center in Taiwan ANA counter in Taiwan (city/airport) |
TWD 780*1 |
| ANA Call Center in Bangkok Office ANA counter in Bangkok (city) |
THB 1500*1 |
| ANA Call Center in Jakarta Office ANA counter in Jakarta (city/airport) |
IDR 700,000*6 |
| ANA Call Center in Australia Office ANA counter in Australia (city/airport) |
AUD 60*1 |
| ANA Call Center for Phnom Penh ANA counter in Phnom Penh (city) |
USD50*1 |
- *1 Ticketing service charge also applies to tickets for flights within Japan
- *2 Ticketing service charge is EURO 15/GBP 10 for flights within Japan or the European region
- *3 Ticketing service charge is EURO 35/GBP 25 for flights within Japan or the European region
- *4 Ticketing service charge is CHF 20 for flights within Japan or the European region
- *5 Ticketing service charge is USD 20 for infants not occupying a seat (only applicable if the ticket of the person accompanying the infant was issued by a travel agent)
- *6 Ticketing service charge is IDR 400,000 for flights within Japan
Not applicable
- ・ Tickets purchased on the ANA Website
- ・ Children under the age of 12
- ・ Tickets purchased with ANA travel vouchers
- ・ Tickets purchased with ANA gift cards at an ANA counter (airport)
- ・ "Diamond Service" members
Safety Precautions
- ・ Ticketing service charge applies in case of purchasing ANA tickets for the itinerary only includes other airline sectors.
- ・ Ticketing service charge also applies to tickets purchased by contacting ANA by telephone or at ANA counter (airport) at a fare that is not available on the ANA website.
- ・ Ticketing service charge applies to waitlist requests (paid tickets).
- ・ Ticketing service charge applies to infants who turn two years old during a trip, and also if a carrier that requires reserved seating is involved.
- ・ If separate tickets are cross-referenced and issued at the same time, JPY 5,400 is charged for the whole itinerary.
E.g.1) If you purchase a Narita - Frankfurt round-trip ticket and a Star Alliance European Airpass
- ・Tickets purchased at the same time for the whole itinerary: JPY 5,400 will be charged.
- ・If you purchase a Narita = Frankfurt round-trip ticket on April 1, and then purchase a Star Alliance European Airpass separately on April 10: JPY 5,400 is charged for each ticket for a total of JPY 10,800.
Refund of the Ticketing Service Charge
Refund due to voluntary reasons: The Ticketing Service Charge will not be refunded.
Refund due to reasons other than voluntary reasons: The Ticketing Service Charge paid when the ticket that is valid at the time of the refund is issued will be refunded.
What is an Exchange/Reissue Service Charge?
Handling charges apply for route changes or when the amount has been adjusted by ANA due to fare increases/decreases.
The following exchange/reissue service charges will generally apply for any changes made (per one person/itinerary).
Charges will also apply for EMD (Electronic Miscellaneous Document) reissue upon extending the term of validity.
Exchange/Reissue Service Charge amount
| Where to Apply for change requests | Exchange/Reissue Service Charge |
|---|---|
| ANA Website | Free |
| ANA Call Center for Japan Region ANA counter for Japan Region |
JPY 2,160 (including tax) |
| ANA Call Center for China Region ANA counter for China Region |
CNY 150 |
| ANA Call Center for Hong Kong Region ANA counter for Hong Kong Region |
HKD 200 |
| ANA Call Center for the Philippines Region ANA counter for the Philippines Region |
USD 20 |
| ANA Call Center for the Thailand Region ANA counter for the Thailand Region |
THB 500 |
| ANA Call Center for the Indonesia Region ANA counter for the Indonesia Region |
IDR 700,000 |
| ANA Call Center for the Australia Region ANA counter for the Australia Region |
AUD 50 |
| ANA Call Center for Cambodia Region ANA counter for Cambodia Region |
USD15 |
| ANA Call Center for Vietnam Region ANA counter for Vietnam Region |
VND 400,000 |
Not applicable
- ・ children under the age of 12
- ・ If the change fee set for each fare is higher than the exchange/reissue service charge.
- ・ Changes made due to reasons other than voluntary reasons.
- ・ Date changes made without changing fare
- ・ "Diamond Service" members
Safety Precautions
- ・ This service charge is applicable to any changes made to tickets purchased in different countries or through other carriers.
- ・ This charge is applicable to any changes made via an ANA Call Center or at an ANA airport counter to flight tickets purchased on the ANA website.
- ・ This service charge is applicable to any changes made to tickets purchased overseas with an itinerary that consists of only Japan domestic sectors.
- ・ If separate tickets are cross-referenced and changed at the same time, JPY2,160 is charged for the whole itinerary.
Refund of the Exchange/Reissue Service Charge
Refund due to voluntary reasons: The Exchange/Reissue Service Charge will not be refunded.
Refund due to reasons other than voluntary reasons: The Exchange/Reissue Service Charge applied when the ticket that is valid at the time of the refund is issued will be refunded.