Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)
Ticketing Service Charge
This is a processing fee charged when a ticket for a new international flight is issued at ANA. As a general rule, the following ticketing service charge applies to per passenger for one set of flight tickets.
This is a processing fee charged when a ticket for a new international flight is issued at ANA. As a general rule, the following ticketing service charge applies to per passenger for one set of flight tickets.
Ticketing Service Charge
| Ticket Purchase Locations | Ticketing Service Charge |
|---|---|
| ANA Website | Free |
| ANA Call Center for Japan Region ANA counter for Japan Region (airport) |
JPY 5,500 (including tax) |
| ANA call centers in North America ANA Counters in North America(city/airport) |
USD 25*1 |
| ANA Counters in Canada (airport) | CAD 25*1 |
| ANA Call Center for European Region ANA counter for European Region (city) |
EUR 40/GBP 30*2 |
| ANA Counters for European Region (airport) | EUR 60/GBP 45*3 |
| ANA Counter in Geneva (city) | CHF 60*4 |
| ANA call centers in Russia region ANA counters in Russia (City) |
EUR 40*5 |
| ANA counters in Russia region (airport) | EUR 60*6 |
| ANA call center in Stockholm ANA counter in Stockholm (city) |
SEK 420*7 |
| ANA counter in Stockholm (airport) | SEK 640*8 |
| ANA call center in Istanbul ANA counter in Istanbul (city) |
USD 40*9 |
| ANA counter in Istanbul (airport) | USD 65*10 |
| ANA Call Center in Singapore ANA counter in Singapore (city/airport) |
SGD 80*1 |
| ANA Call Center in Kuala Lumpur ANA counter in Kuala Lumpur (city/airport) |
MYR 80*1 |
| ANA Call Center for Vietnam Region ANA counter for Vietnam Region (city/airport) |
VND 600,000*1 |
| ANA Call Center in Manila ANA counter in Manila (city/airport) |
USD 100 |
| ANA Call Center for China Region ANA counter for China Region (city/airport) |
CNY 150*1 |
| ANA Call Center in Taiwan ANA counter in Taiwan (city/airport) |
TWD 780*1 |
| ANA Call Center in Bangkok Office ANA counter in Bangkok (city) |
THB 1500*1 |
| ANA Call Center in Jakarta Office ANA counter in Jakarta (city/airport) |
IDR 700,000*11 |
| ANA Call Center in Australia Office ANA counter in Australia (city/airport) |
AUD 60*1 |
| ANA Call Center for Phnom Penh ANA counter in Phnom Penh (city) |
USD50*1 |
| ANA Call Center in Seoul, South Korea ANA Counter in South Korea (Airport) |
KRW 30,000*1 |
- *1.Ticketing service charge also applies to tickets for flights within Japan
- *2.Ticketing service charge is EURO 15/GBP 10 for flights within Japan or the European region
- *3.Ticketing service charge is EURO 35/GBP 25 for flights within Japan or the European region
- *4.Ticketing service charge is CHF 20 for flights within Japan or the European region
- *5.Ticketing service charge is EUR15 for flights within Japan or within Europe.
- *6.Ticketing service charge is EUR 35 for flights within Japan or within Europe.
- *7.Ticketing service charge is SEK 160 for flights within Japan or within Europe.
- *8.Ticketing service charge is SEK 370 for flights within Japan or within Europe.
- *9.Ticketing service charge is USD 15 for flights within Japan or within Europe.
- *10.Ticketing service charge is USD 40 for flights within Japan or within Europe.
- *11.Ticketing service charge is IDR 400,000 for flights within Japan
Not applicable
- Tickets purchased on the ANA Website
- Children under the age of 12
- Tickets purchased with ANA travel vouchers
- Tickets purchased with ANA gift cards at an ANA counter (airport)
- "Diamond Service" members
Safety Precautions
- Ticketing service charge applies in case of purchasing ANA tickets in which the itinerary only includes other airline sectors.
- Ticketing service charge also applies to tickets purchased by contacting ANA by telephone or at ANA counter (airport) at a fare that is not available on the ANA website.
For information on reservations for children, please see Number of seats that can be reserved, children and infant reservations (International Flights). - Ticketing service charge applies to waitlist requests (paid tickets).
- Ticketing service charge applies to infants who turn two years old during a trip, and also if a carrier that requires reserved seating is involved.
- If separate tickets are cross-referenced and issued at the same time, JPY 5,500 is charged for the whole itinerary.
Example: If you purchase a round-trip ticket between Narita and Frankfurt and a Star Alliance European Airpass
- Tickets purchased at the same time for the whole itinerary: JPY 5,500 will be charged.
- If you purchase a round-trip ticket between Narita and Frankfurt on April 1 and then purchase a Star Alliance European Airpass separately on April 10, JPY 5,500 is charged for each ticket for a total of JPY 11,000.
Refund of the Ticketing Service Charge
Refund due to voluntary reasons
The Ticketing Service Charge will not be refunded.
Refund due to reasons other than voluntary reasons
The Ticketing Service Charge paid when the ticket that is valid at the time of the refund is issued will be refunded.
Exchange/reissue service charge (ESC)
Handling charges apply for route changes or when the amount has been adjusted by ANA due to fare increases/decreases.
The following exchange/reissue service charges will generally apply for any changes made (per one person/itinerary).
Charges will also apply for EMD (Electronic Miscellaneous Document) reissue upon extending the term of validity.
Handling charges apply for route changes or when the amount has been adjusted by ANA due to fare increases/decreases.
The following exchange/reissue service charges will generally apply for any changes made (per one person/itinerary).
Charges will also apply for EMD (Electronic Miscellaneous Document) reissue upon extending the term of validity.
Exchange/Reissue Service Charge amount
| Where to Apply for change requests | Exchange/Reissue Service Charge |
|---|---|
| ANA Website | Free |
| ANA Call Center for Japan Region ANA counter for Japan Region |
JPY 2,200 (including tax) |
| ANA Call Center for China Region ANA counter for China Region |
CNY 150 |
| ANA Call Center for Hong Kong Region ANA counter for Hong Kong Region |
HKD 200 |
| ANA Call Center for the Philippines Region ANA counter for the Philippines Region |
USD 20 |
| ANA Call Center for the Thailand Region ANA counter for the Thailand Region |
THB 500 |
| ANA Call Center for the Indonesia Region ANA counter for the Indonesia Region |
IDR 700,000 |
| ANA Call Center for the Australia Region ANA counter for the Australia Region |
AUD 50 |
| ANA Call Center for Cambodia Region ANA counter for Cambodia Region |
USD15 |
| ANA Call Center for Vietnam Region ANA counter for Vietnam Region |
VND 400,000 |
| ANA Call Center in Seoul, South Korea ANA Counter in South Korea (Airport) |
KRW 30,000 |
Not applicable
- Children under the age of 12
- If the change fee set for each fare is higher than the exchange/reissue service charge.
- Changes made due to reasons other than voluntary reasons.
- Date changes made without changing fare
- "Diamond Service" members
Safety Precautions
- This service charge is applicable to any changes made to tickets purchased in different countries or through other carriers.
- This charge is applicable to any changes made via an ANA Call Center or at an ANA airport counter to flight tickets purchased on the ANA website.
- This service charge is applicable to any changes made to tickets purchased overseas with an itinerary that consists of only Japan domestic sectors.
- If separate tickets are cross-referenced and changed at the same time, JPY2,200 is charged for the whole itinerary.
Refund of the Exchange/Reissue Service Charge
Refund due to voluntary reasons
The Exchange/Reissue Service Charge will not be refunded.
Refund due to reasons other than voluntary reasons
The Exchange/Reissue Service Charge applied when the ticket that is valid at the time of the refund is issued will be refunded.