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Reservations


  • Premium Member Service Desk

    Eligible members

    primary member

    primary member

    primary member

    primary member

    registered family members

    About the Service

    ANA Premium Service Desk staff will help make reservations for ANA Group flights, assist you with any Premium service questions to mileage inquiry, and answer any other questions or concerns you may have.


    Main Services
    • Flight Reservations and Confirmation

    • Award Flight Reservations

    • About Mileage

    • About Premium Member Service

    How to Use This Service

    This image shows that you should select Service Desk, which will appear after pressing the My Menu button.

    Please log in to your ANA Account through the ANA Website. Then click on "ANA Premium Members" on the ANA Milege Club Members' Information Page.

  • ANA Upgrade Seat Awards

    Eligible members

    DIAMOND

    primary member

    PLATINUM

    primary member

    BRONZE

    primary member

    SUPER FLYERS CARD

    primary member

    About the Service

    Upgrade Points can be used to upgrade to premium Class on domestic routes (ANA Group operated flights) and to upgrade to Premium Economy (ANA Group operated flights only), Business Class and First Class on international routes (ANA Group operated flights / United Airlines operated flights).

    • There are limited number of seats available for Upgrade Points.

    • When boarding on a higher class of service after upgrade is used, flight miles will credited as the original ticketed booking class.

    • Upgrading or use of Upgrade Points cannot be used on board.

    Upgrade Points can be used by premium members and registered award users


    Primary member

    Upgrade Points may be used.


    Registered Award Users

    Guests within the second degree of kinship must be registered as Award Users in advance.

    Registration can be completed on the Award User Registration page on the ANA website, or via the Premium Members Service Desk.

    For lounge access for Japan domestic flights, registered award users must also be ANA Mileage Club members.


    Terms of Use・How to Use This Service

     Japan Domestic Flights (ANA Group operated flights)

    Upgrades are available for Japan domestic flight fares (including award tickets and the ANA Milege Club Companion Fare)*1 if a seat is available from two days prior to departure. Customers wishing to upgrade must have already reserved and purchased a ticket for an Economy Class seat on the relevant flight.

    Furthermore, if a reservation contains several customers when the upgrade request is made, all those customers must be ANA Mileage Club Members and will be subject to the upgrade. It is not possible for only some customers within the reservation to upgrade.

    • * 1

      Excluding domestic sectors on international flight tickets, open-ended tickets without a reservation, group fares and inclusive tour discount fares.

    • This service is not available on routes that do not offer Premium Class.

    Required Number of Points

    ECONOMY CLASS

    →

    PREMIUM
    CLASS

    The same amount for each segment

    4

    UPGRADE

    POINTS


    Reservation Desk

    ANA Website, Premium Member Service Desks

    Reservation and payment with Upgrade Points must be completed at some point between 00:00 2 days before departure and 20 minutes before the departure time.

    • Upgrades cannot be made if the requisite number of points exceeds the amount remaining in your balance.

    • Cancellation and Upgrade Point refund requests can be made via the ANA website or the Premium Members Service Desk.

    • The requisite number of points will be deducted from your Upgrade Point balance at the same time your upgrade reservation is made.


    Procedures at the Airport on the Departure Date

    Primary member
    When using a self
    service check-in kiosk
    Follow the step by step procedure to on the screen.
    • Certain tickets such as pre-arranged group discount tickets, international airline tickets, and tickets issued by other airlines, is required to check-in at the counter.
    When a self service check-in
    kiosk cannot be used
    Please go to the check-in counter and request seat upgrade with Upgrade Points.
    When wait-listed for upgrade
    At the check-in counter, please request to be wait-listed for seat upgrade.
    You will be issued a ticket with a number after wait-list.
    Registered Award Users

    On the departure date, go to the check-in counter and request seat upgrade using Upgrade Points. The self service check-in kiosk cannot process upgrades.

    Information required at the check-in counter

    • Name of the person boarding the flight

    • Name of the Premium member

    • The Premium member's 10-digit ANA Mileage Club Membership Number


    International Flights (ANA Group operated flights )

    Available when boarding ANA Group operated flights.

     

    Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class.

    • Upgrade awards for ineligible booking class and routes that are not displayed is not applicable.

      For details please see International timetable.

    • Economy class tickets cannot be upgraded to First Class.

    • It may not be possible to make an additional reservation (double reservation) for air ticket(s) in the same class of service.

    • Upgrade awards cannot be used on package tours and other applicable inclusive tour fares, or on ineligible booking classes.

    • Class of service or seat upgrades cannot be used on award reservation tickets.

    When traveling on ANA international flights (ANA Group Operated flights and ANA flight number flights only) , ANA Diamond Service Members can upgrade by using double Upgrade Points with ineligible booking class. For details, please refer to the Exclusively for Diamond Service Members.


    Required Number of Points

    Europe, North America and a part of Russia

    U.K., France, Germany, Belgium, Austria, Italy*2, Sweden*2, Turkey*2, Moscow*2, U.S.A., Canada and Mexico

    ECONOMY CLASS

    →

    PREMIUM ECONOMY

    5

    UPGRADE

    POINTS

    ECONOMY CLASS

    →

    BUSINESS CLASS

    10

    UPGRADE

    POINTS

    PREMIUM ECONOMY

    →

    BUSINESS CLASS

    10

    UPGRADE

    POINTS

    BUSINESS CLASS

    →

    FIRST CLASS

    20

    UPGRADE

    POINTS


    Resorts, Southeast Asia & South Asia

    Honolulu, Singapore, India, Indonesia, Thailand, Vietnam, Philippines, Malaysia, Myanmar, Cambodia

    ECONOMY CLASS

    →

    PREMIUM ECONOMY

    4

    UPGRADE

    POINTS

    ECONOMY CLASS

    →

    BUSINESS CLASS

    8

    UPGRADE

    POINTS

    PREMIUM ECONOMY

    →

    BUSINESS CLASS

    8

    UPGRADE

    POINTS

    BUSINESS CLASS

    →

    FIRST CLASS

    16

    UPGRADE

    POINTS


    East Asia & a part of Russia

    Mainland China, Hong Kong, South Korea, Taiwan, Vladivostok

    ECONOMY CLASS

    →

    BUSINESS CLASS

    6

    UPGRADE

    POINTS


    Oceania

    Australia

    ECONOMY CLASS

    →

    PREMIUM ECONOMY

    5

    UPGRADE

    POINTS

    ECONOMY CLASS

    →

    BUSINESS CLASS

    10

    UPGRADE

    POINTS

    PREMIUM ECONOMY

    →

    BUSINESS CLASS

    10

    UPGRADE

    POINTS

    • * 2

      The launch date of flight will be announced on the ANA website once a decision is reached.

    Exclusively for Diamond Service Members
    DIAMOND

    primary member

    When traveling on ANA international flights (ANA Group Operated flights and ANA flight number flights only) , ANA Diamond Service Members can upgrade by using double Upgrade Points with ineligible booking class. This service will apply when higher class availability requirement is met on the departure date. (such as meal, seat, amenity etc) When your travel is originating from Japan, upgrade request can be made at regular amount of Upgrade Points required for reservation ticketed on H class.

    • Accompanying guests is not eligible to upgrade using this service of applying double Upgrade Points. Registered award users will not be eligible for this service.

    • This service is not available in reservation by awards.

    • Once a reservation has been upgraded, it cannot be further upgraded to a higher class.

    How to apply

    1. Please be sure to contact the Diamond Service Desk the day before boarding date to request for this service.(Requests cannot be made on the ANA website).

    2. Upon checking in, please confirm upgrade service has been requested with the ANA staff at the airport counter on the day of departure.


    Reservation Desk

    You can apply from 355 days before your boarding day (not including the date of departure) until 24 hours before departure through the ANA website after logging in or contact the Premium member service desk*.

    However, when upgrade requirements are met at the airport (seats in a higher class, meals etc.), upgrade may be possible upon check-in counter on the day of departure.

    • If you reside outside of Japan, please contact the nearest ANA Mileage Club Service Center.

    • Reservation cannot be made if you do not have sufficient points.

    • Please go to the ANA Website or contact the Premium Members Service Desk for cancellations or for Upgrade Point refund.

    • After the reservation is confirmed, the Upgrade Points will be deducted from the member's account.


    How to proceed at the airport on the day of your flight
    When upgrade is confirmed
    Please follow the procedures using Online Check-in or the Self Service Check-in kiosk (for airports without machines, please go to the check-in counter).
    When wait-listed for upgrade
    Please use Online Check-in or the Self Service Check-in kiosk (for airports without machines, please go to the check-in counter). Seats may become available on the day of departure. Please confirm at the check-in counter. When seats are available on the day of boarding, check-in will be processed in the upgraded class.
    If the upgrade is not available, check-in will be arranged based on the class of the purchased ticket.
    When using on the day of
    departure.
    Upgrades are possible when the required conditions for upgrades (seats in a higher class, meals, etc.) are met. Please inquire at the check-in counter on the day of departure.
    • We recommend making advance reservations due conditions may vary on the day of departure.

    • If you are connecting from a flight operated by another airline, please ask an ANA staff member at the airport counter of your first ANA flight.

    • The following departure tax differs according to boarding class. Upgrades using Upgrade Points are also subject to these duties.

      Please note that even if the ticket has been issued, tax based on boarding class must be paid at the airport.

      U.K. Air Passenger Duty: Applicable to passengers departing from any airport in the United Kingdom.

      French Air Passenger Solidarity Tax: Applicable to passengers departing from any airport in France.


    International Flights (United Airlines operated flights)

    Airline ticket must be purchased and ticketed to be able to use Upgrade Points. Apply for higher class of service on eligible booking class.


    Required Number of Points

    Available used for 1 segment (one-way trip )

    Upgrade Points can be used starting at 4 points for a one-way (1 segment).


    Waitlisting

    It is possible to be waitlisted if there are no seats available upon the time of the upgrade application.


    Reservation Desk

    Log in to ANA Website (PC), access the members-only functions (Star Alliance Upgrade Award Reservation) and apply.

  • Early Reservations for ANA Japan Domestic Flights

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    registered family members

    traveling guests

    About the Service

    Fares that go on sale on the designated sales date for each seasonal flight schedule will be available for reservation before general sale for flights operated by the ANA Group (ANA and ANA Wings) and codeshare flights reserved and boarded under an ANA flight number*. This service is also available to accompanying passengers boarding under the same reservation number.

    • Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and StarFlyer.

    • Not available when using flights operated by Japan Air Commuter and Amakusa Airlines.

    How to Use This Service

    Reservation Desk

    AMC Member's information page on the ANA Website, the Premium Member Service Desk and at Japan domestic airport counters


    Date When Reservations Become Available

    Sales times and dates are announced on the ANA website. Information will not be displayed outside of the sales periods. Please log in to your ANA Account through the ANA Website.

  • Priority Seat Reservations for ANA Japan Domestic Flights

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    registered family members

    traveling guests

    About the Service

    For Economy Class seat reservations on ANA Group-operated Japan domestic flights, primary members and accompanying passengers with the same reservation number are able to make priority reservations for their desired seats.
    Select your preference of seat to ensure a more pleasant time on board.
    Customers with Premium Member status can select and reserve from the range of seats available in Economy seats in advance.

    How to Use This Service

    Reservation Desk

    AMC Member's information page on the ANA Website, the Premium Member Service Desk and at Japan domestic airport counters


    Reservation Acceptance Period

    From the reservation date to the day of boarding (Ticket must be purchased for advance seat assignment within 2 days from boarding date)


    Seats that can be reserved

    Diamond Service Members may select from any of the available seats, regardless of fare type.

    Eligible members

    Diamond
    primary member
    traveling guests

    Even if your seat request is not available at the time of the reservation, additional seating will become available to selection at midnight 2 days prior to the departure date. However, if the flight is full or nearly full, additional seating options may not be available. When boarding, seats may be restricted to ensure seating is available for passengers with special needs and/or to manage the balance of the aircraft.

    Eligible members

    Platinum
    primary member
    traveling guests
    Bronze
    primary member
    traveling guests
    SUPER FLYERS CARD
    primary member
    registered family members
    traveling guests
    Please be aware of Important Notices
    • Priority seat assignment service is not available in Premium Class.

    • Reservations are available through the relevant Premium Member Service Desk at the following times.

      Operator hours: 08:00-20:00 (JST)

    • Your requested seats may not be available in some cases.

    • Not available on code-share flights operated by partner airlines.

    • Inclusive group tour fares, "Youth Special" fare, "Senior Special" fare are not eligible.

    • Please note that assigned seats may change due to aircraft changes or other reasons beyond ANA's control.

  • Exemption from Advance Seat Reservation Charges for ANA International Flights

    primary member

    traveling guests

    primary member

    traveling guests

    About the Service

    Primary members and accompanying passengers on the same reservation or have been registered the companion information in advance will be exempt from advance seat reservation charges when traveling in Economy Class on ANA Group(ANA, Air Japan)operated international flights.

    To ensure a pleasant journey, select your own preference of seat such as one with easy access to the aisle, extra legroom, or next to your accompanying passengers.

    How to Use This Service

    Please reserve your preferred seat through one of the following reservation channels.


    Reservation Desk

    AMC Member's information page on the ANA Website, the Premium Member Service Desk

  • Prioritized Reservation Waiting List

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    registered family members

    traveling guests

    About the Service

    Even if the requested flight is fully booked, you will be prioritized on the wait-listed.
    Take advantage of this service to save time, or if there is a sudden change to your itinerary, or a last-minute business trip.

    How to Use This Service

    Japan Domestic Flights


    When boarding ANA Group operated flights When boarding ANA code-share flight with an ANA Flight Number.

    AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air, StarFlyer, Japan Air Commuter and Amakusa Airlines

    Please apply using the AMC Member's information page on the ANA Website or at the Premium Member Service Desk. Prioritized wait-list is also available for any guests with the same reservation.

    Eligible members

    Diamond
    primary member
    traveling guests
    Platinum
    primary member
    traveling guests
    Bronze
    primary member
    traveling guests
    SUPER FLYERS CARD
    primary member
    registered family members
    traveling guests
    Please be aware of Important Notices
    • Reservations are available through the relevant Premium Member Service Desk at the following times.

      Operator hours: 08:00-20:00 (JST)

    International Flights


    When boarding ANA Group operated flights

    Please apply using the AMC Member's information page on the Premium Member Service Desk. Prioritized wait-list is also available for any guests with the same reservation.

    Eligible members

    Diamond
    primary member
    traveling guests
    Platinum
    primary member
    traveling guests
    Bronze
    primary member
    traveling guests
    SUPER FLYERS CARD
    primary member
    registered family members
    traveling guests
    Please be aware of Important Notices
    • Wait list is available based on booking class and fare types.


    When boarding Star Alliance Member Airlines operated flights

    To make a reservation, please contact the respective airlines.

    Eligible members

    Diamond
    primary member
    traveling guests
    Platinum
    primary member
    traveling guests
    Bronze
    primary member
    traveling guests
    SUPER FLYERS CARD
    primary member
    registered family members
    traveling guests

    When connecting to/from Star Alliance Connecting Partner operated flights

    To make a reservation, please contact the respective airlines.

    Eligible members

    Diamond
    primary member
    traveling guests
    Platinum
    primary member
    traveling guests
    Bronze
    primary member
    traveling guests
    SUPER FLYERS CARD
    primary member
    registered family members
    traveling guests
    Please be aware of Important Notices
    • Prioritized Reservation Waiting List is only available if connecting to/from a Star Alliance member airline operated flight.

  • Early Reservations for ANA Japan Domestic Flight Awards / AMC Companion Fare

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    registered family members

    traveling guests

    About the Service

    Early reservations can be made for Japan domestic flight awards and the AMC Companion Fare for flights operated by the ANA Group (ANA and ANA Wings) and codeshare flights reserved and boarded under an ANA flight number*. Early reservations can also be made for registered Award Users using the Premium member's miles.

    • Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and StarFlyer.

    • Not available when using  flights operated by Japan Air Commuter and Amakusa Airlines.

    Please be aware of Important Notices
    • There is a limited number of seats available for award tickets, and may not be available on some flights.

    How to Use This Service

    Reservation Desk

    AMC Member's information page on the ANA Website and the Premium Member Service Desk


    Date When Reservations Become Available

    The reservation schedule will be announced when the dates are fixed. Please log in to your ANA Account through the ANA Website.

  • Waitlist Reservations for ANA Japan Domestic Flight Awards

    primary member

    traveling guests

    About the Service

    The waitlist reservation service is exclusively available to Diamond Service Members and registered Award Users using the Premium member's miles. With this service, said members and users can make waitlist reservations for Japan domestic flight awards for ANA Group-operated flights and codeshare flights reserved and boarded under an ANA flight number* via the the Diamond Service Desk.

    • Flights operated by AIRDO, IBEX Airlines, Oriental Air Bridge, Solaseed Air and StarFlyer.

    • Not available when using  flights operated by Japan Air Commuter and Amakusa Airlines.

    Please be aware of Important Notices
    • Reservations are available through the relevant Premium Member Service Desk at the following times.

      Operator hours: 08:00-20:00 (JST)

    • Waitlisting requests for Okinawa remote island routes (4 sectors) can only be accepted if seats can be arranged on all 4 sectors at the timing of the application.

    • There is a limited number of seats available for award tickets, and may not be available on some flights.

    How to Use This Service

    Reservation Desk

    Available through the Diamond Member Service Desk for Japan only


    Date When Reservations Become Available

    From the reservation start date for Diamond Service Members up to two weeks prior to departure date


    Waitlist reservation expiration date

    Two weeks starting from the waitlist reservation acceptance date or two weeks prior to departure, whichever is earliest.

    If a waitlist reservation is made on July 10 ② for a flight departing on July 31 ①, the reservation will be held up to and including July 17 ③, 14 days prior to the departure date.

  • Priority Reservations for ANA International Flight Awards and Upgrade Awards

    primary member

    traveling guests

    primary member

    traveling guests

    primary member

    registered family members

    traveling guests

    About the Service

    International flight award / international upgrade award reservations and waitlist reservations for flights operated by the ANA Group (ANA and Air Japan) will be given priority if the Premium member is using their own miles to board the flight. Reservations and waitlist reservations for accompanying passengers* using the the Premium member's miles and boarding under the same reservation number will also be given priority.

    Please be aware of Important Notices
    • Flight Awards cannot be used during blackout periods.

    • There is a limited number of seats available for award tickets, and may not be available on some flights.

    How to Use This Service

    Reservation Desk

    AMC Member's information page on the ANA Website, the Premium Member Service Desk

    Please be aware of Important Notices
    • Advance reservation service is not applicable for international award flights.

  • Waived International Flight Service Charges

    primary member

    traveling guests

    About the Service

    When reservation changes are made through the Diamond Service Desk, the following charges will be waived for the Primary Member and guests.


    Primary member

    International flight tickets

    Service charges for issuing new tickets or for changing/reissuing tickets*1 will be waived


    International Flight Awards

    Ticket Service Fee Waiver


    Traveling Guests *2

    Service charges for issuing new tickets will be waived for guests when booked on the same reservation as the Diamond Service Member *2 for award flights only.


    • * 1

      Service charge for adjusting the difference in fares, taxes or charges due to changes via the ANA Telephone Service Window (2,200 yen/including tax).

    • * 2

      This service may be used by registered award users.

    Further details on service charges can be found on the Ticketing Service Charge and Exchange/Reissue Service Charge (International Flights)Opens in a new window.In the case of an external site,it may or may not meet accessibility guidelines. page.

    Please be aware of Important Notices
    • Flight Awards cannot be used during blackout periods.

    • There is a limited number of seats available for award tickets, and may not be available on some flights.

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