Nippon Rent-A-Car

Nippon Rent-A-Car offers a variety of services to give customers greater convenience when renting vehicles.

  1. On-demand Reservations: Customers can make online reservations via their computers and mobile phones until 1 hour prior to the rental.
  2. ETC Equipped as Standard: Vehicles come equipped with the ETC system. (Excludes vehicles on outlying islands and light commercial vehicles.) (Customers are responsible for providing their own ETC Cards.)
  3. Non-smoking Vehicles: Clean, comfortable smoke-free vehicles are offered. (The number of vehicles available is limited.)
  4. One-way Rentals: Customers can pick-up their vehicles at one location and return it at another according to their needs. The service charge will not apply if it is within the designated area in the same prefecture. (One-way rentals are not available at some rental offices.)
  5. 24-hour Service: Approximately 200 rental offices are open 24 hours a day. (The designated service charge will apply for late-night/early-morning rentals.)

Mileage Accrual

Miles from ANA Miles Plus
(ANA Card Payment)
In addition to miles that can be redeemed with credit card points, customers can earn 1 mile for every JPY 200 (including tax) spent when paying with an ANA Card.
Through ANA Mileage Mall
(Service is available in Japanese only)
Customers can earn 1 mile for every JPY 100 (excluding tax) of purchases made through ANA Mileage Mall.
Points to Note Regarding this Merchant
  • *Please make sure to present your ANA Mileage Club card at the rental office.
  • *Miles will be accrued after using the relevant car rental.
Upon Providing Your 10-digit ANA Mileage Club Membership Number
  • Nippon Rent-A-Car Super Red Members (SRM): JPY 100 (excluding tax) = 1 mile
  • Nippon Rent-A-Car Premium Red Members (PRM): JPY 100 (excluding tax) = 2 miles
  • Nippon Rent-A-Car Corporate Members (NBM/ACM/ABM) and Non-member Customers: JPY 200 (excluding tax) = 1 mile
  • *Payments for some fees and charges (fuel costs, etc.) are not eligible for mileage accrual, so please check the details in the Notes section below.
Nippon Rent-A-Car Services for ANA Mileage Club Members

Customers who present their ANA Cards or ANA Mileage Club Cards when renting vehicles will receive a 5% discount on the basic rental fee.

  • *Some vehicles, vehicle classes, and locations (Rishiri Island and Rebun Island) are not eligible for discounts.
  • *Cannot be used in conjunction with travel agency package tours, coupons, or other services.
  • *This service cannot be used with temporary ANA Mileage Club membership cards.
  • *Miles are also accrued when using this service.
Edy Miles Plus
(Rakuten Edy Payment)
Customers can earn 1 mile for every JPY 200 (including tax) spent when paying with Rakuten Edy e-money.

How to Accrue Miles

[ANA Card Members]

Customers can earn miles by providing their ANA Mileage Club membership number at a Nippon Rent-A-Car rental office and using an ANA Card for payment, or making a reservation on the Nippon Rent-A-Car website through ANA Mileage Mall.

  • Reservations through ANA Mileage Mall:
    JPY 100 = 1 mile

  • Presenting an ANA Card or ANA Mileage Club Card at the time of the rental:
    JPY 100 = 1 mile1*1

  • Payment with an ANA Card:
    JPY 200 = 1 mile

  • 5 miles for every JPY 200 spent
    (Miles from ANA Mileage Mall Reservation + Miles from Providing AMC Membership Number + Miles from ANA Card Payment)

  • *1 This rate applies to Nippon Rent-A-Car Super Red Members (SRM). The rate varies according to the Nippon Rent-A-Car membership level.
    Nippon Rent-A-Car Premium Red Members (PRM): JPY 100 (excluding tax) = 2 miles
    Nippon Rent-A-Car Corporate Members (NBM/ACM/ABM): JPY 200 (excluding tax) = 1 mile
[ANA Mileage Club Members]

Customers can earn miles by providing their ANA Mileage Club membership number at a Nippon Rent-A-Car rental office, or making a reservation on the Nippon Rent-A-Car website through ANA Mileage Mall.

  • Reservations through ANA Mileage Mall:
    JPY 100 = 1 mile

  • Presenting an ANA Card or ANA Mileage Club Card at the time of the rental:
    JPY 100 = 1 mile1*1

  • 2 miles for every JPY 100 spent
    (Miles from ANA Mileage Mall Reservation + Miles from Providing AMC Membership Number)

  • *1 This rate applies to Nippon Rent-A-Car Super Red Members (SRM). The rate varies according to the Nippon Rent-A-Car membership level.
    Nippon Rent-A-Car Premium Red Members (PRM): JPY 100 (excluding tax) = 2 miles
    Nippon Rent-A-Car Corporate Members (NBM/ACM/ABM): JPY 200 (excluding tax) = 1 mile
[Customers Using Rakuten Edy for Payment]

Customers can earn miles by using the their ANA Mileage Club Card or ANA Card to make a Rakuten Edy e-money payment at a Nippon Rent-A-Car rental office, or making a reservation on the Nippon Rent-A-Car website through ANA Mileage Mall.

  • Reservations through ANA Mileage Mall:
    JPY 100 = 1 mile

  • Presenting an ANA Card or ANA Mileage Club Card at the time of the rental:
    JPY 100 = 1 mile1*1

  • Payment with Rakuten Edy at the time of the rental:
    JPY 200 = 2 miles

  • 6 miles for every JPY 200 spent
    (Miles from ANA Mileage Mall Reservation + Miles from Providing AMC Membership Number + Miles from Rakuten Edy Payment)

  • *1 This rate applies to Nippon Rent-A-Car Super Red Members (SRM). The rate varies according to the Nippon Rent-A-Car membership level.
    Nippon Rent-A-Car Premium Red Members (PRM): JPY 100 (excluding tax) = 2 miles
    Nippon Rent-A-Car Corporate Members (NBM/ACM/ABM): JPY 200 (excluding tax) = 1 mile
  • *Please refer to the Earn Miles with Edy page for details regarding Rakuten Edy.

Mileage Accrual Date

Miles from ANA Miles Plus (ANA Card Payment)

Approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Miles from ANA Mileage Mall

Approximately 2-3 months will be required for the miles to be credited to the mileage balance.

Miles from Providing ANA Mileage Club Membership Number

After the purchase, approximately 1-2 months will be required for the miles to be credited to the mileage balance.

Miles from Edy Miles Plus (Rakuten Edy Payment)

Miles will be automatically accrued to the ANA Mileage Club account about 2-3 weeks after the Edy payment.

  • *Please retain the receipt for the car rental until after you have confirmed that mileage has been credited to your mileage account.

Retroactive Mileage Registration

Customers who did not present their ANA Mileage Club Card at the Nippon Rent-A-Car rental office are asked to have their receipt on hand and contact the Nippon Rent-A-Car No.1 Club Customer Desk to provide their ANA Mileage Club membership number. (Please apply within 6 months of the rental date.)

Notes

Miles from Providing ANA Mileage Club Membership Number
  • Some vehicle types and fees are not eligible for mileage accrual.
  • When multiple ANA Mileage Club members rent a vehicle, only 1 member (the person named in the rental contract) will be able to earn miles.
  • Of the various fees and charges that may apply for a vehicle rental within Japan, payments for the basic rental fee, rental extension fee, one-way drop-off fee, insurance and compensation enrollment fee, and charges for optional items (snow chains, roof racks, etc.) are eligible for mileage accrual.
  • Fuel costs, accident-related costs, and discounted amounts (including amounts paid with coupons, etc.) are not eligible for mileage accrual. Vehicle rentals which are included in travel agency package tours are not eligible for mileage accrual.
    Furthermore, the following situations are also not eligible for mileage accrual.
    1. When used in conjunction with other services, such as coupons.
    2. When using discounts from cards other than ANA Cards and ANA Mileage Club Cards.
    3. When used outside Japan.
    4. When an accident occurs.
    5. When other mileage or point programs offered by Nippon Rent-A-Car are used.
    6. When special rates such as region-exclusive, limited-time, and promotional rates are used.
  • Miles from ANA Card Miles Plus, ANA Mileage Mall, ANA Mileage Club membership number provision, and Edy Miles Plus are all accrued separately.
ANA Card Miles Plus
  • Certain procedures are required when redeeming credit card points for miles and an annual redemption handling fee will apply, with some exceptions. (Some cards, such as ANA Wide Gold Cards, do not require redemption handling fees.) The number of accruable miles may differ depending on the credit card company, transaction details, etc.
ANA Mileage Mall
  • Service is available in Japanese only.
  • Consumption tax, delivery charges, service fees, etc., are not eligible for mileage accrual.
  • Miles are accrued only when the partner website is accessed via this page. Product purchases and service requests through websites other than ANA's partner website are not eligible for mileage accrual. Please make sure to access the partner website through this ANA webpage.
  • Product prices, quantities, delivery fees and other service charges, and promotion details are subject to change. Please check the website of the relevant partner company for the latest information.
  • Mileage accrual may be subject to delays depending on the status of the product delivery or service application.
  • Miles may not be accrued if the corresponding purchase or application from the above merchant is canceled or not officially completed properly.
  • Please enable cookies in your internet browser before using the website. (Customers using Safari for Mac OS X will not be able to use the website under default settings. Select "Always" as the Accept Cookies setting before accessing the website.)
  • There may be cases when miles are not accrued due to the browser's Javascript and cookies being restricted by virus protection software, etc. Customers are asked to temporarily disable such restrictions on their own volition in order to use the website.
  • Please retain all relevant information (order numbers, order confirmation emails, etc.) until after the mileage has been credited to your mileage account.
  • To make an online reservation, please click the Go to Partner Website via ANA Mileage Mall button at the top of this page to proceed to the Nippon Rent-A-Car website. Reservations which are made by telephone are not eligible for ANA Mileage Mall mileage accrual.
Miles from Edy Miles Plus
  • Miles are only accrued when an ANA Mileage Club Edy Card, ANA Card with Edy functionality, or an OSAIFU-KEITAI (digital wallet) device that has been registered to Keitai de Edy Miles is used to make payment.

Reservations and Inquiries

Nippon Rent-A-Car Reservation Center (Reservations Only)

Telephone

Telephone 03-6859-6234

Monday to Friday: 09:00-17:00 (JST)

Toll-free number (NTT) 0800-500-0919 (Service is available in Japanese only.)

Monday to Friday: 08:00-20:00 (JST)

Weekends and National Holidays: 09:00-18:00 (JST)

Website (Desktop Version)

https://www.nrgroup-global.com/en/

www.nipponrentacar.co.jp (Text is available in Japanese only.)

  • *To make an online reservation, please click the Go to Partner Website via ANA Mileage Mall button at the top of this page to proceed to the Nippon Rent-A-Car website. Reservations which are made by telephone or via this link are not eligible for ANA Mileage Mall mileage accrual.

Nippon Rent-A-Car No.1 Club Customer Desk

Telephone

Toll-free number (NTT) 0120-18-5544 (Service is available in Japanese only.)

Monday to Friday: 10:00-17:00 (JST; Not available on weekends, national holidays, and the year-end/New Year period.)

Website (Desktop Version)

intlres@nipponrentacar.co.jp

no1club@nipponrentacar.co.jp (Service is available in Japanese only.)

http://www.nipponrentacar.co.jp/faq/contact.html

  • *To make an online reservation, please click the Go to Partner Website via ANA Mileage Mall button at the top of this page to proceed to the Nippon Rent-A-Car website. Reservations which are made by telephone or via this link are not eligible for ANA Mileage Mall mileage accrual.

Inquiries Related to ANA Mileage Mall, Including Mileage Accrual

Telephone

ANA Mileage Mall Inquiries

Please use this page (Text is available in Japanese only.) to submit inquiries.

Inquiries Related to ANA Mileage Club

Telephone

ANA Mileage Club Service Center

  • *Please have your ANA Mileage Club membership number and password ready before making an inquiry.

Call Handling System (NTT) 0570-029-709 (toll call number, fixed rate within Japan)

Telephone 03-6741-1120 (toll call number, for customers calling from outside Japan)

Please follow the voice guidance system and select [3] for mileage service inquiries.

Communicator Response Service Hours Monday to Friday: 09:00-19:00 (JST); Saturday: 09:00-17:00 (JST); Not available on Sundays, national holidays, and the year-end/New Year holiday period.

Rakuten Edy, Inc. Rakuten Edy Customer Desk (Inquiries Related to Edy)

Telephone

Call Handling System (NTT) 0570-081-999

(Weekdays: 09:30-19:00; Weekends and National Holidays: 10:00-18:00)

Points to Note When Using ANA Mileage Mall

  • *ANA Mileage Mall is a service that is provided and managed by All Nippon Airways Co., Ltd. The content on each partner company website is presented in accordance with the official website of the relevant partner company.
  • *ANA Mileage Mall is only available to ANA Mileage Club members.

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Your ANA Mileage Club membership number and password are required when using ANA Mileage Mall, as purchase information is linked to your ANA mileage Club account. Those who have not registered as ANA Mileage Club members will need to do so before using ANA Mileage Mall. After registering for and logging into your ANA Mileage Club account, the login will be automatically extended when accessing partner company websites. Your ANA Mileage Club membership number and password will be used in accordance with ANA's privacy policy for the purpose of mileage accrual only. This information will not be used for any other purposes.

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Please enable cookies in your internet browser when using ANA Mileage Mall.
There may be cases when miles are not accrued due to cookies being disabled.

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If you have any questions related to ANA Mileage Mall, please refer to the FAQ page .

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Usage by partner company websites, including for product delivery, complies with the relevant partner company website's terms of use.

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  • *ANA assumes no responsibility for any damage or loss arising out of or in connection with the provision of information on partner company websites or any outcomes resulting from the use of said information. ANA also assumes no responsibility for the legality, integrity, intellectual property rights, or accuracy of said information.
  • *ANA will not be liable to pay compensation for any damage or loss arising from system-related failures or malfunctions.
  • *ANA assumes no responsibility for any damage or loss arising from the suspension or stoppage of ANA Mileage Mall, or the revision, addition, or deletion of ANA Mileage Mall service content.
  • *ANA will not be liable for any damage or loss to computers and other peripheral devices, or any damage or loss due to viruses or security breaches, which result from accessing or downloading from ANA Mileage Mall, partner company websites, or other third party websites.
  • *ANA assumes no responsibility for negotiations, fulfillment of obligations, and other transactions with third parties which are executed through ANA Mileage Mall.
  • *ANA assumes no responsibility for any damage or loss arising from delays, revisions, suspension or abolition, loss of user registered information, or other reasons related to the administration of ANA Mileage Mall.

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  • *All rights (proprietary rights, intellectual property rights, image rights, publicity rights, etc.) to materials on ANA Mileage Mall and partner company websites, including content (text, photographs, graphics, music, audio, etc.), layouts, designs, structures, systems, etc., are the property of ANA or the respective third party rights holders.
  • *Actions which infringe upon any rights related to ANA Mileage Club, including intellectual property rights such as copyrights, without the respective rights holder's permission are expressly forbidden. Reproduction of any ANA Mileage Mall content, etc., without permission is also expressly forbidden.

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For details related to the handling of personal information, please refer to the Managing Personal Information section of ANA's Privacy Policy. ANA assumes no responsibility for the handling of personal information on partner company websites or other third party websites.

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