Changes and Refunds (Japan Domestic Flights)

Changes and Cancellations of Reservations

INDEX

Voluntary Changes and Refunds

Changes and Cancellations of Reservations

Refunds for Tickets

Refund period

Refund Location

Repayment method and time period

Special Cases for Changes and Refunds

Changes, cancellations, or refunds for reservations can be done online (ANA Website), at the ANA Reservation/Information Center, the ANA Domestic Airport Counter, or at the point of purchase.

Voluntary Changes and Refunds

Special Cases for Changes and Refunds

Transfer and refunds due to bad weather, etc.

Transfer and refunds due to aircraft maintenance

Voluntary Changes and Refunds

Changes and Cancellations of Reservations

Make changes or cancellations to reservations before the corresponding flight departs.
Reservations can be modified on the ANA Website, at the ANA Domestic Reservation/Information Center, or the ANA Domestic Airport Counter.
If changes or cancellations are not made before the booked flight departs, the corresponding ticket cannot be transferred to another flight, even if it falls under fares that allow changes. Only refunds can be made.
- *
  
  If the cancellation is not made prior to the departure of the reserved flight, the refund procedure cannot be performed on the ANA website. Please contact ANA Domestic Reservation/Information Center within 30days from the day after the scheduled departure of the booked flight.
For information on changing the departure or arrival airport for routes coming in or leaving from Tokyo, Osaka, the Northern Kyushu region (Fukuoka,Kitakyushu, Saga), and Hiroshima/Iwakun.Please refer to the Changes to Departure and Arrival Airports.

The passenger (the name on the flight ticket) cannot be changed. If there is a change of passenger, you must first refund the flight ticket and purchase a new one.

*

Handling differs depending on the fare. Some fares cannot be changed.For details, see the Fare Guide.

Refunds for Tickets

Refunds are given for flight tickets and charge slips to customers who request them.
A verification code must be submitted (ANA Mileage Club Card, Confirmation Number, or the Credit Card Used for Payment).
In the case of refunds, specific fees(refund and cancellation charges) will be applied.

Refund period

Fares Allowing Changes

After it is purchased, within 30 days from the day after the expiration date of the flight ticket.

*

For details about validity of flight tickets. Please refer to the Flight Tickets and ANA e-Tickets.
*

If the booked flight is not canceled before departure, you have 30 days past the scheduled departure of the corresponding booked flight.

Fares Not Allowing Changes

After it is purchased, within 30 days from the day after the scheduled departure of the booked flight.

Refund Location

Refund locations differ depending on where you purchases the flight ticket.

Refund Locations by Ticket Purchase Location

Ticket Purchase Location	Refund Location
ANA Website, ANA Reservation, Information Center	ANAWebsite, ANA Domestic Reservation/Information Center
ANA Biz(available on ANA Biz only)	- ANA Biz Website Login may differ depending on the contract of your company. - ANA Website* - ANA Biz Support
ANA Domestic Airport Counter	ANA Domestic Reservation/Information Center,ANA Domestic Airport Counter
Travel Companies/Travel Websites	Travel Companies Where Purchase is Available

*

Note that the content and procedures differ for the following tickets.

Handling Details and Locations by Flight Ticket Type

Flight ticket types

Handling Location

Flight Awards

Visit the ANA Website or ANA Mileage Club Service Center. Handling details can be found.Please refer to the Refunds for Unused Awards.

International Flight Ticket

(Domestic Flight Ticket bought as a transfer from an International Route)

Visit the ANA Reservation/Information Center (International Routes) Handling details can be found. Please refer to the Changes and Refunds (International Flights).

(Package tours, tailor-made tours, etc. booked through a travel agent or travel website)

Please contact the travel company where you made the purchase.

Repayment method and time period

Repayment differs depending on how you paid for the purchase.

Credit card payment

Repayment Method	Time Period
Refunds will be made via the company of the credit card used for purchase.	The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund. Further time may be necessary based on the payment method. In some cases, you will be charged of the service fee after the purchased amount and cancellation fee are processed at the same time. On the other hand, there are also cases in which you will be charged of the full amount purchased first. You will then receive your refund minus the service fee at a later time. For details, please contact your credit card company.

Repayment Method

Time Period

Refunds will be made via the company of the credit card used for purchase.

The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund.

*Further time may be necessary based on the payment method.

* In some cases, you will be charged of the service fee after the purchased amount and cancellation fee are processed at the same time. On the other hand, there are also cases in which you will be charged of the full amount purchased first. You will then receive your refund minus the service fee at a later time. For details, please contact your credit card company.

Cash : Refunds through the ANA Website

Repayment Method	Time Period
Refunds will be transferred to designated accounts (transfer fees will be borne by customers). * Cash will be refunded at airport counters.	- Refunds can be made on the same day if applied for during the hours of operation for financial institutions. - If applied for outside of the hours of operation, refunds will be transferred on the next day.

Repayment Method

Time Period

Refunds will be transferred to designated accounts (transfer fees will be borne by customers).

* Cash will be refunded at airport counters.

- Refunds can be made on the same day if applied for during the hours of operation for financial institutions.
- If applied for outside of the hours of operation, refunds will be transferred on the next day.

Cash : Refunds through the ANA Reservation/Information Center

Repayment Method	Time Period
Refunds will be transferred to designated accounts (transfer fees will be borne by customers). * Cash will be refunded at airport counters.	Refunds will be made within approximately 7 days after application. It may require more than 7 days during the new year holidays and Golden Week. The processing time may even be longer in certain situations, such as a failure of a financial institution system or when numerous flights are canceled due to inclement weather, etc.

Repayment Method

Time Period

Refunds will be transferred to designated accounts (transfer fees will be borne by customers).

* Cash will be refunded at airport counters.

Refunds will be made within approximately 7 days after application.

*It may require more than 7 days during the new year holidays and Golden Week.

*The processing time may even be longer in certain situations, such as a failure of a financial institution system or when numerous flights are canceled due to inclement weather, etc.

ANA SKY COINS

Repayment Method	Time Period
Refunds will be made in ANA SKY COINS. However, ANA SKY COINS that are expired at the time of refund processing cannot be refunded.	ANA SKY COINS will be refunded at the time the refund is processed.

Repayment Method

Time Period

Refunds will be made in ANA SKY COINS.

However, ANA SKY COINS that are expired at the time of refund processing cannot be refunded.

ANA SKY COINS will be refunded at the time the refund is processed.

Special Cases for Changes and Refunds

The following are special responses if you are unable to travel because of illness or injury.

You can change to another flight within 30 days of your booked flight departure date.
You can get a full refund with no refund or cancellation charges incurred.

*

The special cases for changes and refunds of reservations is only available if you contact us prior to the departure of your booked flight and before you make the refund.
Please note that reservations that have already been refunded are not eligible.
*

If changes or refunds are made due to illness or other reasons, a medical certificate or other documentation from a physician must be provided, clearly stating that boarding according to the original itinerary is not possible.
Eligible documents: Medical certificate, hospitalization certificates, discharge certificates, etc.
Ineligible documents: Hospitalization plans, medical statements, receipts, results of medical examinations, prescriptions, etc.

Procedures can be completed via the Inquiry Form, the ANA Domestic Reservation and Customer Service Center and airport counters for ANA Japan domestic flights.
Award tickets can be processed via the Inquiry Form and the ANA Domestic Reservation and Information Center.
Please refer to [Domestic]I cannot board the flight that I had reserved due to illness/injury. What should I do? for more information on how to proceed.

Voluntary Changes and Refunds

Changes and Cancellations of Reservations

Refunds for Tickets

Refund period

Refund Location

Repayment method and time period

Special Cases for Changes and Refunds

INDEX

Voluntary Changes and Refunds

Changes and Cancellations of Reservations

Refunds for Tickets

Refund period

Refund Location

Repayment method and time period

Special Cases for Changes and Refunds

You can make reservation changes, cancellations and refunds via the ANA website or at your point of purchase.

Voluntary Changes and Refunds

Special Cases for Changes and Refunds

Transfer and refunds due to bad weather, etc.

Transfer and refunds due to aircraft maintenance

Voluntary Changes and Refunds

Changes and Cancellations of Reservations

It is not possible to change reservations on the ANA website less than 20 minutes prior to the scheduled flight departure.
This can be done via the ANA website or at your point of purchase.

*
The following cases cannot be processed on the ANA website. Please contact the ANA Domestic Reservation and Customer Service Center.
- For itineraries with unaccompanied minors
- For itineraries that contain connecting flights on the next date.
*

If you have already checked in your baggage, reservation changes will not be accepted on the ANA website or through the ANA Domestic Reservation/Information Center. Please inform our staff at the airport if you wish to make changes.

If changes or cancellations are not made before the booked flight departs, the corresponding ticket cannot be transferred to another flight, even if it falls under fares that allow changes. Only refunds can be made.
For changes between Tokyo/Osaka multi-airports, please see Changes to Departure and Arrival Airports.

The passenger (the name on the flight ticket) cannot be changed. If there is a change of passenger, you must first refund the flight ticket and purchase a new one.

*

Handling differs depending on the fare. Some fares cannot be changed.For details, see the Fare Guide.
*

For customers who are ANA Mileage Club members and who have made purchases through convenience stores, internet banking, or Pay-easy, please login as members before requesting a refund.

Refunds for Tickets

Refunds are given for Tickets/EMDs to customers who request them.
You will need to show your e-Ticket Itinerary Receipt.
In the case of refunds, specified processing fees (Cancellation Fee) will be applied.

Refund period

Within 1 year and 30 days since the travel start date or if not yet started, the issuing date.

*

For details about validity of flight tickets. Please refer to the Tickets/EMDs

Refund Location

Refund locations differ depending on where you purchases the flight ticket.

Refund Locations by Ticket Purchase Location

Ticket Purchase Location	Refund Location
ANA Website, ANA Reservation, Information Center	ANAWebsite, ANA Domestic Reservation/Information Center
ANA Biz(available on ANA Biz only)	- ANA Biz Website Login may differ depending on the contract of your company. - ANA Website* - ANA Biz Support
ANA Domestic Airport Counter	ANA Domestic Reservation/Information Center,ANA Domestic Airport Counter
Travel Companies/Travel Websites	Travel Companies Where Purchase is Available

*

Note that the content and procedures differ for the following tickets.

Handling Details and Locations by Flight Ticket Type

Flight ticket types	Handling Location
Flight Awards	Visit the ANA Website or ANA Mileage Club Service Center. Handling details can be found.Please refer to the Refunds for Unused Awards.
Japan domestic flight tickets including international itineraries	Visit the ANA Reservation/Information Center (International Routes) Handling details can be found. Please refer to the Changes and Refunds (International Flights).
(Package tours, tailor-made tours, etc. booked through a travel agent or travel website)	Please contact the travel company where you made the purchase.

Repayment method and time period

Repayment differs depending on how you paid for the purchase.

Credit card payment

Repayment Method	Time Period
Refunds will be made via the company of the credit card used for purchase.	The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund. Further time may be necessary based on the payment method. In some cases, you will be charged of the service fee after the purchased amount and cancellation fee are processed at the same time. On the other hand, there are also cases in which you will be charged of the full amount purchased first. You will then receive your refund minus the service fee at a later time. For details, please contact your credit card company.

Repayment Method

Time Period

Refunds will be made via the company of the credit card used for purchase.

The timing of the refund application may differ based on your credit card company's closure date and refund processing procedure. It might take around 1 to 2 months to process the refund.

*Further time may be necessary based on the payment method.

Cash : Refunds through the ANA Website

Repayment Method	Time Period
Refunds will be transferred to designated accounts (transfer fees will be borne by customers).	- Refunds can be made on the same day if applied for during the hours of operation for financial institutions. - If applied for outside of the hours of operation, refunds will be transferred on the next day.

Cash : Refunds through the ANA Reservation/Information Center

Repayment Method	Time Period
Refunds will be transferred to designated accounts (transfer fees will be borne by customers).	Refunds will be made within approximately 10 days after application. It may require more than 10 days during the new year holidays and Golden Week. The processing time may even be longer in certain situations, such as a failure of a financial institution system or when numerous flights are canceled due to inclement weather, etc.

Repayment Method

Time Period

Refunds will be transferred to designated accounts (transfer fees will be borne by customers).

Refunds will be made within approximately 10 days after application.

*It may require more than 10 days during the new year holidays and Golden Week.

*The processing time may even be longer in certain situations, such as a failure of a financial institution system or when numerous flights are canceled due to inclement weather, etc.

ANA SKY COINS

Repayment Method	Time Period
Refunds will be made in ANA SKY COINS. However, ANA SKY COINS that are expired at the time of refund processing cannot be refunded.	ANA SKY COINS will be refunded at the time the refund is processed.

Repayment Method

Time Period

Refunds will be made in ANA SKY COINS.

However, ANA SKY COINS that are expired at the time of refund processing cannot be refunded.

ANA SKY COINS will be refunded at the time the refund is processed.

Special Cases for Changes and Refunds

The following are special responses if you are unable to travel because of illness or injury.

Changes to you and accompanying passengers' reservations can be made only after beginning your trip.
You can get a full refund with no cancellation charges applied.

*

A doctor's note is required for changes or refunds due to illness or a similar reason.
Eligible documents: Medical certificate, hospitalization certificates, discharge certificates, etc.
Ineligible documents: Hospitalization plans, medical statements, receipts, results of medical examinations, prescriptions, etc.