Changes/Refunds When Flight Delays or Cancellations Are Expected

You can change your flight or request a refund with no handling fees when your flight is expected to be delayed or canceled due to bad weather, etc., regardless of the actual flight status.
Depending on the type of flight ticket, you can change your flight or request a refund on the ANA website.

Tickets Purchased via the ANA Website, by Phone with ANA or at an Airport Counter

If you would like to change your itinerary or request a refund, please complete the following steps prior to the departure time.

ANA website (click here for procedures)

Notes

If you change your flight to a different sector than originally reserved, or if you change the sector or route, you need to pay any public transportation fees yourself.
Please call ANA if handling fees have been incurred for refunds of fares, service charges, etc. although you have an applicable ticket.
Procedures may not be available depending on the type of flight ticket or the payment method.
The handling and where to make your request differs for Japan domestic segments of tickets that include international flights. For details, please see Transfer Due to Bad Weather, Etc. [International Flights].

Flight Awards

Changes and refunds can be made without mileage for cancellation fee.

Please perform these procedures on the ANA website.

ANA Biz flight tickets (e-Tickets purchased through ANA Biz)

ANA Biz Website *Login may differ depending on the contract of your company.
ANA Biz Support

Package Tours / Group Tours / Others

Please contact the travel agency or airline through which you purchased your ticket.

Related Tags

Related Pages

Transfer and refunds due to aircraft maintenance

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline)

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) (Japan Domestic Flights])

Involuntary Refunds due to ANA's responsibilities (such as aircraft maintenance) (International Flights)

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