Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) [Japan Domestic Flights]

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

Changes and refunds due to aircraft maintenance, etc. TOP

When You Are Transferred to Another Regular Public Transportation Authority

Point1

Point2

Procedures for changing to alternative public transportation

Step1

Step2

Reimbursement of fare differences

When You Are Transferred to Another Regular Public Transportation Authority

Point1

ANA will pay the fare difference when reservations are changed to other forms of scheduled public transportation (bullet train/bus tickets, etc.).

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ANA cannot pay for travel expenses to/from locations other than the departure and arrival airport indicated on your ticket.
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Only boarding tickets and limited express tickets are eligible for reimbursement.

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Please make a request for reimbursement at a later date. Payment will be deposited in the bank account specified by the customer.

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Please retain receipts and submit these with the request for reimbursement.

Procedures for changing to alternative public transportation

Step1

Arrange travel using alternative public transportation.: Please reserve and purchase tickets for public transport by yourself.
Retain any receipts as these will be needed to calculate and reimburse fare differences.

Step2

Make a request for reimbursement.: ANA will reimburse the difference if alternative transportation is more expensive than the fare amount for your flight ticket.

Reimbursement of fare differences

In the event that your flight ticket fare is lower than the fare stipulated by the regular public transportation authority, the difference will be borne by ANA.

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The ticket refund is required if you were transferred to the other regular public transportation.

For procedures regarding refunds for tickets, please refer to Transfer and refunds due to aircraft maintenance.
For reimbursement procedures, please refer to Reimbursement Methods of Costs.

◆Please note that the following types of tickets will be handled differently.◆

Flight Ticket Type	Reimbursement Methods
・Award flights ・Japan domestic segments of tickets that include international flights ・Package Tours / Group Tours	ANA will fully bear the cost of the fare for public transportation. Please do not apply for a standard flight ticket refund and make sure you are reimbursed within 30 days following the departure date of your booked flight. Remittance will be made to your designated account. See here for reimbursement methods.

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For ANA Biz flight tickets (e-Tickets purchased through ANA Biz), please see Reimbursement of Fare Differences above.

When You Are Transferred to Another Regular Public Transportation Authority

Point1

Point2

Procedures for changing to alternative public transportation

Step1

Step2

Reimbursement

When You Are Transferred to Another Regular Public Transportation Authority

Point1

When reservations are changed to other forms of scheduled public transportation (bullet train, bus, etc.), ANA will cover the full fare.

*

ANA cannot pay for travel expenses to/from locations other than the departure and arrival airport indicated on your ticket.
*

Only boarding tickets and limited express tickets are eligible for reimbursement.

Point2

Please make a request for reimbursement at a later date.

*

Please retain receipts and submit these with the request for reimbursement.

*

Please do not request a refund for your ticket until the reimbursement process has completed.

Procedures for changing to alternative public transportation

Step1

Arrange travel using alternative public transportation.: Please reserve and purchase tickets for public transportation by yourself.
Retain any receipts as these will be required for reimbursement.

Step2

Make a request for reimbursement.: ANA will reimburse the cost of alternative public transportation.

Reimbursement

If your flight ticket has been refunded, the fares for public transportation will not be covered.

Reimbursement Methods of Costs

Customers who paid ticket costs upfront when changing flights

If you incur transportation costs or accommodation costs due to situations such as your new flight departing the day following your planned departure or thereafter, you will be reimbursed for expenses you have paid upfront within the scope determined by ANA. For more details, please refer to Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance.

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Reservation Changes due to ANA's responsibilities such as aircraft maintenance (ANA Flight Transfer)

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline)

Involuntary Refunds due to ANA's responsibilities (such as aircraft maintenance) (Japan Domestic Flights)

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) [Japan Domestic Flights]

When You Are Transferred to Another Regular Public Transportation Authority

Point1

Point2

Procedures for changing to alternative public transportation

Step1

Step2

Reimbursement of fare differences

When You Are Transferred to Another Regular Public Transportation Authority

Point1

Point2

Procedures for changing to alternative public transportation

Step1

Step2

Reimbursement

Customers who paid ticket costs upfront when changing flights

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Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) [Japan Domestic Flights]

Customers who paid ticket costs upfront when changing flights

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