Check-in, Travel notice

The following information is provided for your pleasant journey. Please read it prior to departure.

Documentation, Baggage and Other Important Information

Boarding and Connections

Tickets

A valid ticket is required at check-in.
For further information about tickets, please see Tickets/EMDs.

  • You will be required to show your passport at check-in.
  • Some countries require that your passport remains valid for a certain duration. Please check the expiration date of your passport yourself.
  • The passport is your main identification while traveling abroad. Write down your passport number and date of issuance and store the information in a safe place away from your passport.
  • Based on your nationality, age and itinerary, some countries/regions will require transit/travel visas and/or a consent form. It is your responsibility to ensure that you have all the necessary travel documents to enter and/or transit the countries on your itinerary.

Prior to departure, please check the in-cabin environment which is different from that on the ground and how to make yourself comfortable while on board.

Airport safety inspections are currently being strengthened based on instructions from the Ministry of Land, Infrastructure and Transport and the United States FAA (Federal Aviation Administration). Air safety is the number one priority at the ANA Group, and we appreciate your understanding during the safety checks that you may encounter on international ANA and Air Japan flights.

In accordance with the instructions from the relevant governments, information on passengers using the applicable flights must be provided to government authorities such as immigration control and customs.
For details, please see A.P.I. (ADVANCE PASSENGER INFORMATION).

Purchasing travel insurance protects you against unforeseen events and therefore eliminates any worry. You can enjoy greater peace of mind by purchasing your insurance in advance. If purchased in advance, your insurance will also cover accidents which may occur on your journey to the airport.

Check-in

Place for Check-in

ANA airport counter

  • Please check the Check-in counter operating time for each airport counter.
  • For code-share flights operated by partner airlines, please check-in at the operating carrier's counter.

What to Bring

  • Passport
  • e-Ticket
  • Visa required to enter the country of destination

Self-Service Check-in Machines

The self-service check-in machines next to the ANA airport counters can be used to complete boarding procedures.

Before going to the airport

When you register your passport information, email address (for check-in notification), advance seat reservation request*1, immigration information for the U.S. (when travelling on a U.S. route), and other pieces of requisite information by 24 hours prior to departure of your ANA-operated flight (local time), you will be sent a check-in notification email.
You can then obtain your boarding pass by either printing it out or downloading it to your mobile device.

At the airport on day of departure

If you have any baggage to check in, please go to a baggage counter*2 to do so at least 60 minutes prior to the departure time of your international flight.
After checking in your baggage, pass through security and be sure to go through the boarding gate at least 30 minutes prior to the departure time of your international flight.
If you do not have any baggage to check in*3, proceed straight through security and be sure to go through the boarding gate at least 30 minutes prior to the departure time of your international flight.

  • *1.You will need to specify by 48 hours prior to the international departure.
  • *2.Depending on the departure airport, you will check the baggage at the check-in counter.
  • *3.Depending on the departure airport, you will need to complete procedures at the baggage drop counter. For details, click Airport Procedures.

Deadline for Check-in Time

When checking-in for international flights at the airport, please complete your check-in at least 60 minutes prior to departure.

  • Check-in deadlines and counters may vary for code-share flights depending on the carrier. For details, please contact the operating carrier directly.
  • For through check-in (where you check-in for Japan domestic flights connecting to an international flight), please complete your check-in at least 30 minutes before your Japan domestic flight departure.

This is the timeline until boarding. Please complete check-in by 60 minutes before departure. Please come to the gate by 30 minutes before departure. You may not be ale to board after 10 minutes before departure. Departure time is the time the aircraft moves away from the gate.

Please arrive at the airport as early as possible.
Thank you for your cooperation for an "on-time" departure.

Information for fully booked economy class

When Economy class on ANA Group operated flights is fully booked on the day of departure, ANA may ask for volunteers among passengers booked and holding tickets on ANA Economy class fares (includes ANA International Flight Awards) to board on Business class for an additional payment of the following Upgrade Surcharge. Please note that miles will be accrued based on the ticket class.

From Japan to Another Country
From To Same-Day Upgrade Fare
Japan North America (including Hawaii and Canada) JPY 50,000
Japan Europe JPY 50,000
Japan Thailand, India, Vietnam, Myanmar, Singapore, Indonesia, Malaysia and Cambodia JPY 30,000
Japan Australia JPY 50,000
Japan Taiwan, South Korea, Philippines and Russia (Vladivostok) JPY 15,000
Japan Mainland China (including Hong Kong) JPY 25,000
From Another Country to Japan
From To Same-Day Upgrade Fare
North America (including Hawaii, but excluding Canada) Japan USD 450
North America (Canada) Japan CAD 520
The United Kingdom*1 Japan GBP 290
France*1, Germany, Belgium and Austria Japan EUR 370
Thailand Japan THB 10,000
India Japan INR 18,000
Myanmar and Cambodia Japan USD 270
Vietnam Japan VND 6,220,000
Indonesia Japan IDR 3,260,000
Singapore Japan SGD 410
Malaysia Japan MYR 1,000
Australia Japan AUD 540
Taiwan Japan TWD 4,700
South Korea Japan KRW 180,000
Philippines Japan PHP 6,600
Mainland China (excluding Hong Kong) Japan CNY 1,700
Hong Kong Japan HKD 2,000
Russia (Vladivostok) Japan RUB 8,800
  • *1.Information on U.K. Air Passenger Duty/French Air Passenger Solidarity Tax
    The amount of the following duty and tax differ according to each boarding class. Upgrade Surcharge are subject for payment.Please note that the balance of the duty based on boarding class will be collected at the airport.
    • U.K. Air Passenger Duty: Passengers departing from any airport in the United Kingdom are subject to this.
    • French Air Passenger Solidarity Tax: Passengers departing from any airport in France are subject to this.

Check in online to reduce the time spent on boarding procedures at the airport.
Once you have made a reservation and purchased your ticket, a check-in notification email will be sent 24 hours prior to the departure time of your international flight (local time) if you register the required information in advance.

Through check-in enables passengers with itineraries containing transit points to complete boarding procedures and check in baggage at the departure airport for multiple sectors up to their final destination. As a general rule, through check-in is only available when the following 4 conditions are met.

  1. The minimum connecting time is ensured.
  2. The reservation for the connecting flight is confirmed.
  3. The operating carrier for the connecting flight is a partner airline for through check-in.
  4. Your entire itinerary is shown on a single flight ticket.
  • Please note that issuing boarding passes for connecting flights may not be available due to limitations of the partner airlines' system or connecting airport.Through check-in service may not be available at some airports.
  • Even if your entire itinerary is not shown on a single flight ticket, you will still be able to use through check-in if you meet all of the following conditions.
    1. You present a flight ticket or another form of documentation showing your free baggage allowance.
    2. The baggage you intend to check in for your itinerary containing connecting flights falls within the free baggage allowance in terms of weight, size and quantity.
    • However, you will not be able to use through check-in if it is not available with the airline operating the flight from your connecting airport.
      Please note that through check-in may not be available when your departing flight is operated by another airline.

Through Check-in from an ANA International Flight to Another ANA International Flight

For passengers flying from ANA operating international flights to ANA operating international flights on the same day, you can check-in through to the destination as well as your baggage.

Through Check-in from an ANA International Flight to a Partner Airline's Flight

Through check-in is available with the following partner airlines.
  • Availability for codeshare flights is determined by the operating carrier.
Star Alliance Member Airlines Non-Star Alliance member airline
Aegean Airlines (A3)
Air Canada (AC)
Air China (CA)
Air India (AI)
Air New Zealand (NZ)
Asiana Airlines (OZ)
Austrian Airlines (OS)
Avianca (AV)
Brussels Airlines (SN)
Copa Airlines (CM)
Croatia Airlines (OU)
Egypt Air (MS)
Ethiopian Airlines (ET)
EVA Air (BR)
LOT Polish Airlines (LO)
Lufthansa (LH)
Scandinavian Airlines (SK)
Shenzhen Airlines (ZH)
Singapore Airlines (SQ)
South African Airways (SA)
Swiss International Air Lines (LX)
TAP Air Portugal (TP)
Thai Airways International (TG)
Thai Smile Airways (WE)
Turkish Airlines (TK)
United Airlines (UA)
Air Dolomiti (EN)
Air France (AF)
Alaska Airlines (AS)
Bangkok Airways (PG)
CATHAY PACIFIC (CX)
Delta Air Lines (DL)
Etihad Airways (EY)
Eurowings (EW)
Garuda Indonesia (GA)
German wings (4U)
Hawaiian Airlines (HA)
Juneyao Airlines (HO)
LATAM Airlines Chile (LA)
LACSA Airlines (LR)
Malaysia Airlines (MH)
Malindo Air (OD)
Philippine Airlines (PR)
S7 Airlines (S7)
Taca International Airlines (TA)
TAM Mercosur (PZ)
Vietnam Airlines (VN)
Virgin Atlantic Airways (VS)
Virgin Australia (VA)
Vistara Airlines (UK)

Through Check-in from an ANA International Flight to an ANA Japan Domestic Flight

At the International flight departure airport in the applicable country, you can check-in for the ANA Japan domestic sector to which you will be connecting from an international flight operated by an ANA Group carrier.
For customs, you will need to collect your baggage at the international flight arrival airport and check in the baggage again.

  • Baggage can be checked in only when it is a same day connection.

Through Check-in from an ANA Japan Domestic Flight to an ANA International Flight

At all Japan domestic airports (except Kitakyushu and Iki airport), you can proceed with through check-in to an ANA International flight and your baggage will be carried to the destination.
Please complete your check-in 30 minutes prior to departure.

  • If the arrival airport of the Japan domestic flight sectors differs from that of the departure airport of the international flight (ex. Haneda-Narita or Itami-Kansai), baggage check-in is required at the departure airport of the international flight.
  • Baggage can be checked in only when it is a same day connection. (Through baggage service is available only at Haneda Airport for the night flights departing at between 0:00 and 3:00, on the next calendar day.)
  • Online Check-in is also available for passengers connecting from a Japan domestic flight to an international flight operated by an ANA Group carrier.

Connections

When making a connection, the Minimum Connecting Time must be met.
If you need to find out the minimum connecting time at other airports, please contact ANA by phone.
For information on departure, arrival and connections at various airports, please refer to the "Airport guide (International Flights)".

Please use the following as a guideline to have ample time when you make the connection.

Minimum connecting time at Japan Domestic airports(limited to connections for flights both operated by ANA Group)

At Narita Airport
From domestic to international flights
From international to domestic flights From international to international flights
45 minutes or more 75 minutes or more 45 minutes or more
At Haneda Airport
From domestic to international flights
From international to domestic flights From international to international flights
  • Connecting to Terminal 2
    55 minutes or more

  • Connecting to Terminal 3
    70 minutes or more
  • Connecting to Terminal 2 and Terminal 3
    80 minutes or more
  • Connecting to Terminal 2 and Terminal 3
    75 minutes or more
At Kansai Airport
From domestic to international flights
From international to domestic flights From international to international flights
55 minutes or more 60 minutes or more 55 minutes or more
At Nagoya (Chubu) Airport
From domestic to international flights
From international to domestic flights From international to international flights
60 minutes or more 60 minutes or more 60 minutes or more
Between Haneda to Narita
From domestic to international flights
From international to domestic flights From international to international flights
180 minutes or more 180 minutes or more 210 minutes or more
Between Itami to Kansai
From domestic to international flights
From international to domestic flights From international to international flights
180 minutes or more 180 minutes or more N/A
Between Kobe to Kansai
From domestic to international flights
From international to domestic flights From international to international flights
230 minutes or more 210 minutes or more N/A
  • The minimum connecting times for moving between Haneda and Narita / Itami and Kansai / Kobe and Kansai include the time required for traveling via ground transportation.

Minimum connecting time at airports overseas

The minimum connection time differs by the connecting airport and airline.
As the minimum connection time required needs to be adjusted for departure/arrival terminal, or counter number and/or airport facility changes, please contact ANA by phone.