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Card Replacements

Various Procedures


Refer to the information below for card replacement procedures by card type.

How to Request a Card Replacement

These are design examples of the applicable cards.

ANA Mileage Club Card
ANA Mileage Club Edy Card
Standard ANA VISA Card
 ANA TOKYU POINT ClubQ PASMO MasterCard
ANA To Me CARD PASMO JCB
ANA VISA Suica Card
ANA VISA nimoca Card
ANA JCB Wide Gold Card
ANA Diners Card
ANA American Express® Premium Card
ANA VISA Prepaid Card
ANA JCB Prepaid Card
ANA Mileage Club Financial Pass VISA Debit Card
ANA Mileage Club Financial Pass Card
Rakuten ANA Mileage Club Card
[JCB ORIGINAL SERIES] JCB Card / Plus ANA Mileage Club
Mizuho Mileage Club Card / ANA
YAMADA LABI ANA Mileage Club Card
PiPuCa ANA Mileage Club Card
JR TOWER SQUARE CARD ANA Kitaca
JQ SUGOCA ANA

ANA Mileage Club Card (incl. digital card), ANA Mileage Club Edy Card

Customers can request a replacement card by submitting a request form.

  • The procedures must be completed by the ANA Mileage Club member.

Card Replacement Procedures

  • When a replacement card is issued, your ANA Mileage Club membership number will be changed for security reasons. Please see Procedures Required When Changing ANA Mileage Club Membership Numbers. For further details, please check the email you receive after completing the necessary procedures.

  • Please choose whether you would like a new card issued or if you wish to use the digital card.

If Choosing to Issue a New Card

The new card will be delivered to the registered address (or new address if the registered address has changed) in about 2-3 weeks. (About 3-4 weeks will be required for addresses outside Japan.)

The issuance of ANA Mileage Club Edy Cards has been discontinued.

Customers who have used an ANA Mileage Club Edy Card before will be delivered a card without Rakuten Edy functionality.

  • Processing will require several days.

  • ANA may contact customers during processing for additional confirmation.

  • Please note that you will not be individually contacted when processing is complete.

If Choosing to Use the Digital Card

You will not receive a physical card. Please log in to the ANA Mileage Club app to use the digital card.

Procedures by Telephone

If you cannot use the inquiry form, please call us.

Select "3" for Mileage Service Inquiries

Contact Information for Each Partner Card Type

After contacting the relevant credit card company and completing procedures to replace a lost card, the credit card company will share this information with the ANA Mileage Club Service Center, which in turn will then suspend the membership number for the lost card. (It may require several days for the credit card company to contact ANA.)

The mileage balance will be transferred to the new replacement card.

Customers who wish to suspend their membership number without waiting for their credit card companies to update ANA are asked to contact the ANA Mileage Club Service Center.

ANA Card (with credit function)

ANA Prepaid Card

ANA VISA Prepaid Card

Log into My Page on the Sumitomo Mitsui Card website, complete procedures to lock the account, then contact the Sumitomo Mitsui Prepaid Card Service Desk.

ANA JCB Prepaid Card

Please contact the JCB Lost or Stolen Card Service Desk.

ANA Mileage Club Financial Pass VISA Debit Card/ANA Mileage Club Financial Pass Card

Please contact the Suruga Bank ANA Branch.

Rakuten ANA Mileage Club Card

Please contact the Rakuten Card Customer Call Center (Lost or Stolen Cards).

JCB ORIGINAL SERIES JCB Card / Plus ANA Mileage Club

Please contact the Contact Information for lost or stolen cards at the card issuer. The point of contact will differ depending on the card issuer.

Mizuho Mileage Club Card / ANA

Please contact the Mizuho Mileage Club Service Desk (for Individual Customers Only).

YAMADA LABI ANA Mileage Club Card

Please contact the Saison Lost or Stolen Card Service Desk.

PiPuCa ANA Mileage Club Card

Please contact Okigin JCB Co., Ltd.

JR TOWER SQUARE CARD ANA Kitaca

Please contact the JR Tower Square Card Service Counter.

JQ SUGOCA ANA

Please contact the JCB Lost or Stolen Card Service Desk.

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