Reservation change due to Bad weather (ANA Flight Transfer)

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The details and process for customers using "Japan domestic segments of tickets that include international flights" "Package Tours," or "Group Tours" differ, so please see here.

For flights departing on or after May 19, 2026, the descriptions on the reservation search page for Japan domestic flights have been changed from "Premium Class" and "Economy Class Seat" to "First Class (Premium Class)" and "Economy Class" respectively.There are no plans for any changes to the service following this change in terminology.

Service Charges and Change Period

In the event any of the changes listed below occur, you will be able to proceed with your ticket as it is. Charges will not apply.

Period for Making Changes	Permissible Departure Period for New Flight	Number of Changes Allowed	Charges and Fare Adjustment	Requesting a Refund after Changing Your Reservation
From	To
Confirmation of flight delay/cancellation	Up to departure time of reserved flight	Within 7 days before/after the departure date of reserved flight	Once only However, you will be able to change your reservation again if your new flight is delayed or canceled.	Charges or fare differences will not be collected or refunded. *1	If you cancel your flight reservation for personal reasons after changing it, you will be charged a specified processing fees for the original fare.

Period for Making Changes

Permissible Departure Period for New Flight

Number of Changes Allowed

Charges and Fare Adjustment

Requesting a Refund after Changing Your Reservation

From

Confirmation of flight delay/cancellation

Up to departure time of reserved flight

Within 7 days before/after the departure date of reserved flight

Once only

However, you will be able to change your reservation again if your new flight is delayed or canceled.

Charges or fare differences will not be collected or refunded. *1

If you cancel your flight reservation for personal reasons after changing it, you will be charged a specified processing fees for the original fare.

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When changing from Premium Class to Economy Class, we will refund the fare difference. We will inform you via email as soon as your refund has been processed.

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Reserved flight: Refers to the initially reserved flight that has been delayed or canceled (or is to be canceled).
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The flights subject to the above conditions due to delays are flights that have had their departure times delayed by 30 minutes or more.
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If you plan to change a flight because it has been delayed/canceled and you are not going to be able to catch your connecting/return flight, you will also be able to change the latter in line with the abovementioned points.In this instance, please change your delayed/canceled flight and the connecting/return flight at the same time.
Depending on the details of your change or refund request, ANA may contact you to confirm the circumstances.

Making changes on the ANA Website

Changes can be made on the ANA Website up to 20 minutes prior to the departure of your reserved flight. Please see here for information on the change (transfer) procedures.

ANA Website (Click here to change)

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Processing may not be possible in some cases depending on the ticket type, payment method, and purchasing location.
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The following cases cannot be processed on the ANA Website.Please contact the ANA Domestic Reservation and Customer Service Center.
- If changing the delayed or canceled flight makes it necessary to change the inbound flight (itinerary for returning to the departure point or in the same direction)
- If further cancellations or delays occur after changing a canceled or delayed flight
- If further cancellations or delays occur after the cancellation or delay of the reserved flight
- If part of the itinerary containing connecting flights has been used
- If the service class changes from Premium Class to Economy Class due to a change in aircraft type
- For unaccompanied minors
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  If you have already checked in your baggage, reservation changes will not be accepted on the ANA Website or through the ANA Domestic Reservation/Information Center.Please inform our staff at the airport if you wish to make changes.
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You can also change the route of your reserved flight. However, customers are responsible for any incurred transportation costs.
Please consult the ANA Domestic reservation/information center.

When boarding...

Customers that have used Online Check-in service, proceed directly to the security checkpoint on the date of boarding.

Procedures for services other than the ANA Website

【Procedure via Phone】

Call the ANA Domestic reservation/information center.

【Procedure at the Airport】

Visit the ANA Domestic Airport Counter.

The following tickets can be processed other than ANA website.

Flight Awards

ANA Mileage Club Service Center

ANA Biz flight tickets (e-Tickets purchased through ANA Biz)

ANA Biz Website *Login may differ depending on the contract of your company.
ANA Biz Support

Note that the content and procedures differ for the following tickets!

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Changes to a departing flight on the same day as your reservation will be handled at the airport counter.

Japan domestic segments of tickets that include international flights

Handling Information

Package Tour

[Handling Location]

Changes can be made via the website below.

ANA Website

Change Eligibility: Until 1-2 days prior to scheduled departure date

Boarding Eligibility: One day prior to one day after scheduled departure date

If you have any queries or questions, please contact the travel agency through which your purchase was made.

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Details are as below

ANA Package Tour: Eligible Products: Sky Holiday/Tabisaku/WEB only tour/ANA Ikyu Package
ANA Raku Pack: Contact the Rakuten Travel Call Center as mentioned in the reservation confirmation e-mail.
ANA Jalan Pack: Contact the ANA Jalan Pack Operation Center as mentioned in the reservation confirmation e-mail.
Other Package Tours: Consult with the travel agency you purchased it from.