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For passengers traveling with pets (International Flights)

We provide assistance for customers traveling with a much loved pet.

For passengers traveling with pets

We provide assistance for passengers traveling with a much loved pet.

  • *

    This service applies to only to ANA operated flights. For code-share flights, please check with the operating carrier.

Special attention

ANA will handle your pet with the utmost care so that it can travel as comfortably as possible. However, as the conditions on an aircraft are very different to a pet's everyday environment, transporting your pet by air may affect their health. There are risks of pets that could lead to weakness, injury, or even death. Please only consider using this service after thoroughly reading the cautionary notes.

Please note that ANA cannot be held responsible for the injury or death of a pet if it is attributable to the pet's inherent qualities such as their health condition and predispositions (including the effects of air pressure, temperature, humidity, and noise), or any container inadequacies, etc.

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Each country/region has its own regulations governing the import/export of live animals. Prior to travel, please make sure to contact the quarantine office, embassy or other similar authorities of your departure and destination countries/regions to determine the required documentation for import and export of your pet. This may include an export quarantine certificate, import/export permit, health certificate, and import certificate. Please confirm that you have obtained and completed the required forms in advance.

Notes

  • Since regulations vary across countries/regions, customers may not be able to check in their pets as baggage at the airport due to the relevant country/region's laws and quarantine system.

    Customers on flights to, and subsequently entering the United Kingdom, Hong Kong, or Australia*1 cannot check in their pets at the airport. In this instance, customers must contact a cargo agent regarding the possibility of transporting their pets as cargo.

    • * 1

      Perth Airport does not allow carriage of pets from/to Perth as check-in baggage

  • Due to the notice issued by Centers for Disease Control and Prevention (CDC), the entry to the United States of dogs from countries and areas that CDC considers high risk for rabies and dogs that have been in countries and areas at high risk for rabies in the past 6 months are temporarily restricted.
    In addition, CDC has issued a notice that the entry requirements for all dogs arriving in the United States by passenger or cargo on or after August 1, 2024, will be revised.
    For details, please refer to "For Passengers Traveling with Dogs to the United States".

Points for Use

  • State of Health

    Pets falling under any of the following conditions may be more affected by stress and changes in temperature, causing harm to their health.

    • Lack of appetite or energy

    • Labored breathing and elevated heart rate

    • An unsteady walk

    • Excessive nervousness and trembling

    • Excessive nervousness and profuse drooling

    • A panicked state and continued barking

  • Pets which can be checked in

    The following small animals are only allowed to be checked in if they are domesticated and fit to travel on an aircraft.

    • They must not be for sale and they must not be livestock.

    • They must not be pregnant.

    • They must not be very young (less than 4 months old).

    • They must not have a heart or respiratory problem.

    • The owner has confirmed your pet is not sedated.

    • *

      The symbol "〇" indicates "allowed" and the symbol "×" indicates "not allowed".

    Class Allowed to Be Checked In Allowed to Be Carried on Board Remarks
    Mammals × -
    Birds × Birds of prey (including eagles, hawks, and owls) are not allowed.
    Other classes × × -

    The check-in of short-nosed dog (*) breeds is suspended during the summer period (May 1 - October 31) every year. This is because they are more susceptible to heatstroke and respiratory difficulties compared to other breeds, and are more affected by higher temperatures.

    (*) Short-nosed dogs

    Bulldogs, French Bulldog, Boxer, Shih Tzu, Boston Terrier, Bull Terrier, Brussels Griffon, Chow Chow, Chin, King Charles Spaniel, Tibetan Spaniel, Pug, Pekingese

  • The Transport Environment

    Baggage and cargo besides pets are loaded into the cargo compartment where pets are loaded.

    The environment in the cargo compartment can have a variety of effects on a pet’s health. There is a possibility of pets being left in a weakened physical condition or even dying.

    Humidity and Temperature

    An air conditioner controls the temperature and humidity in the cargo compartment, but the environment may be different from that of the passenger cabin due to factors such as the outside temperature.

    It is also possible for the compartment to become hot because of the air temperature and reflected heat, especially in summer.

    In addition, since loading/off-loading of the aircraft is done outdoors, the temperature and humidity may vary greatly in summer and winter.

    Sound

    During takeoff and landing or in flight, noises such as of the engine, machine operation, and wind are audible, as are noises such as of the engine and ground vehicles running during loading and off-loading.

    Lighting

    The lights in the cargo compartment will be turned off during the flight, and the room will be dark.

  • Immigration Conditions for Pets

    The immigration conditions for pets vary by country/region. Please make sure to contact the quarantine office, embassy, etc., of the departure and destination countries/regions to find out what documentation is required to import/export your pet and prepare all of this documentation in advance. This may include an export quarantine certificate, health certificate, and import certificate.

    When you arrive in Japan with your pet, animal import procedure and required documents will vary based on what kind of animal your pet is.

    • Passengers with dogs and cats

      You must submit advance notification to the Animal Quarantine Service of Japan (AQS) at least 40 days prior to arrival in Japan.

      After acceptance of the advance notification, a "Approval of Import Inspection of Animals" will be issued. On the day of departure, please present it to the staff at the ANA check-in counter.

      For dogs or cats imported from rabies-free countries or regions, the quarantine period will be completed within 12 hours if you have an export certificate that the animal is fitted with a microchip of ISO standards.

      Please note that the maximum quarantine period will be 180 days in case the conditions does not meet the regulations.

      For further information, see the Animal Quarantine Service (AQS) Web Site.

    • Passengers with rodents, (mammals except for dogs and cats) and birds

      The notification document and the health certificate are required to be submitted to Quarantine Station of Ministry of Health, Labor and Welfare upon arrival of the animal after Sep. 1, 2005. The Health certificate should be issued by the authority of the exporting country.

      Please check MHLW Web Site for more details.

  • Reservation and Fee

    Reservation required via telephone

    Your pet will be carried in the cargo section, which is located underneath the passenger cabin.

    Advance reservation is required and is not accepted online. For more details and/or to make a reservation, please contact ANA International Reservation and Information Center.

    Customers using ANA-operated flights reserved with an ANA flight number are eligible.

    (Customers with tickets reserved with the flight number of the partner airline are not eligible.)

    • *

      Reservations can be made up to two days prior to the departure of the first flight in your itinerary when connecting from a Japan domestic to an international flight.

    Service Fee

    When checking in your pet, the fee is not included in the free baggage allowance and the following service fee will apply.

    (The fee will be calculated into the departing country/region's currency at the time of check-in. For the applicable currencies, please check Excess Baggage Charges (International Flights).)

    Area1: North America/Latin America/Hawaii

    Area2: Europe/Russia (West of the Urals)/Africa/Middle East

    Area3: Russia (East of the Urals)/Asia (including Japan)/Oceania

    Restricted Item

    Sectors operating across two of the areas above

    Example: United States - Japan

    Sectors operating within one of areas above

    Example: Japan - Thailand *1

    Japan domestic sectors *2
    Price per cage JPY40000 / USD400 / CAD400 / EUR300 JPY25000 / USD250 / CAD250 / EUR200 JPY5000
    • * 1

      Excluding Japan domestic segments.

    • * 2

      Consumption tax may be applied.

    • *

      For reasons relating to the loading space on the aircraft, the number of pet cages that can be accepted is limited. Please inquire whether or not your pet cage can be loaded onto the aircraft upon making your reservation.

  • Conditions for Pet Cages

    Precautions When Using a Pet Cage

    • In principle, a cage will accommodate one animal. However, up to two birds can be accommodated per cage.

      • *

        We do not transport multiple pets accommodated in one cage, as there is a risk of injury due to pets attacking each other.

    • We only transport pets in pet cages that comply with IATA regulations and can withstand air transport.

      Pet Cage Requirements*All conditions must be met.

      • Sturdy roof

      • Sturdy cage (made from material such as hard plastic, metal, or wood)

      • Breathable, such as furnished with ventilation windows

      • Functional handle on the outside

      • Locked to prevent escape or contact

      • Wheels can be removed or secured

      • Large enough for pets to stand, sit, sleep, and turn

      • Has a water-resistant device, such as an absorbent sheet, to prevent liquid or waste from leaking

      • A cooling mat as well as suitable containers and plates for drinking water and food are provided according to the condition of the pet and the transport time. (Feeding is not allowed in transit areas.)

    • Between May 1 and October 31, pets cannot be checked in if they are in covered pet cages or pet cages that are placed one inside another. This is due to the dangers posed by decreased air circulation during this period.

    • Please note that pets may only be handled as cargo in some countries/regions.

    For further information and details (such as limitation per flight, fees, etc.), please contact your local ANA International Reservation and Information Center.

     

    Pet cages whose total linear dimensions (length, width, height) exceed 292 cm (115 in.) or pet cages whose total weight with the pet inside exceeds 45 kg (99 lb.) will not be accepted.

  • Consent Form

    Passengers who intend to check-in a pet need to submit a consent form.

    Please fill in the required items in advance, print out and bring it with you to the airport.

    Please download with the passenger's consent.

    Caution

    The conditions on an aircraft are very different to a pet's everyday environment. There is a possibility of pets being left in a weakened physical condition or even dying.

    Please see for here for information regarding previous instances of pet mortality.

  • Items to Be Confirmed and Preparations to Be Made by Passengers Themselves

    Prior to your departure date

    • Pets that are not accustomed to being in a cage for extended periods of time are prone to feeling stressed. Therefore it is important that you help your pet to become accustomed to the cage before your journey.

    • We recommend you talk to a vet if this is your pet's first time traveling by air or you have any concerns about using this service.

    • We kindly request that you consult a vet and have your pet vaccinated with a suitable vaccine.

    • If your pet is a dog, please make sure that it has been vaccinated in the last year with a vaccine specified in the Rabies Prevention Act.

    On the day of departure

    Pets may feel unsettled if they see their owners behaving differently than normal. We therefore ask that you do your best to interact with your pet as you would normally on the day of your flight to help them relax.

    Regarding food

    • As your pet cannot be fed after they have been checked in (and this includes any connection time), we kindly request that you feed them beforehand.

    • Your pet is more likely to experience travel sickness or other health problems if traveling on a full or empty stomach. Please be mindful of quantities when giving your pet food or water.

    Installing a water dispenser (nozzle type)

    A water dispenser (nozzle type) is needed to prevent heat stroke and dehydration in pets and to calm agitation.

    • *

      Tighten the lid of the water dispenser to prevent water leakage and secure it to the cage.

    • *

      Only nozzle-type water dispensers can be checked in. We cannot check in saucer-type water dispensers because the water may spill.

    Dealing with Different Temperatures

    • Please prepare items such as cooling mats, cooling packs, etc. when traveling in the summer and blankets, heat packs, etc. when traveling in the winter.

    • Animals raised indoors often have thicker undercoats. If this applies to your pet, ANA recommends that you trim its undercoat when traveling in the summer.

    Accidental Ingestion

    Please be aware that, if you put toys or other items inside your pet’s cage when boarding an aircraft, your pet may accidentally swallow them in the event of any changes in the aircraft environment, etc.

    Furthermore, collars and leashes may be chewed off or end up getting wrapped around your pet's body, as may certain toys. The aforementioned risk with leashes is particularly high, so please make sure to remove your pet’s leash before checking them in. If you wish for your pet to be transported while wearing its collar, please make sure in advance that the collar is properly fitted around your pet's neck and not loose.

  • Flow of check-in

    • STEP 1

      Check-in counter

      Please come to the counter early as more time will be required than usual to check in.

      Please prepare documents required for importing/exporting your pet in advance, and arrive earlier than usual to the check-in counter. If your pet is subject to quarantine inspection at the departure airport*1, please come to the counter after completing inspection.

      • * 1

        If you plan to go through inspection on the day of departure, please check the acceptance time of the quarantine station and make sure you have plenty of time for check-in.

    • STEP 2

      Pet check-in

      Sign Consent and Release form and pay excess baggage charge. Then, check-in is completed.

    • STEP 3

      To the aircraft

      Your pet is delivered to the aircraft by a truck.

      The cargo room's temperature and humidity levels are controlled by an air conditioner, but its environment may differ to that in the cabin due to the temperature outside the aircraft and other factors.

    • STEP 4

      In the cargo room

      Your pet is carried into the bulk cargo room.

      The space is air-conditioned as same as cabin but it might receive the influence of the outside temperature.

    • STEP 5

      Pick-up at the destination airport

      Your much-loved pet is handled carefully by our staff and returned directly to you.

       

      Your pet may fall ill as a result of having been in a different environment during transportation. Please make sure your pet rests well once you have arrived at your destination.

      We recommend taking your pet to see a vet if any of the following symptoms are present after arrival.

      • Diarrhea

      • Vomiting

      • Raspy breathing

      • Shivering or shaking

      • Loss of appetite

      • Loss of interest in going for a walk or going outside

      • Remains anxious

      • Behaves differently than normal

      etc.

Contact

At the time of reservation, information on the length, width, and height of the pet cage and the total weight of the pet cage with your pet inside is required, so please prepare this information in advance.

Inquiries from within Japan

Business hours

24hours, open daily

  • *

    Operator hours are currently different. Please see Contact us for details.

Call Handling System

(Fixed rate within Japan)

Phone No.

(Toll call number)

Dial a number above and select "2" when the automated voice system is prompted.

If you need to make an inquiry, please contact the International reservations.

Inquiries from outside Japan

Please call your respective ANA branch office.

For passengers who require assistance

The ANA Group provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.

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