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Offering our customers assistance for a comfortable flight (Japan Domestic Flights)

To provide a pleasant journey, the ANA Group is happy to offer information and assistance to customers, including passengers with disabilities, Expectant mothers, and elderly passengers at the airport from departure to arrival, and of course, during the flight.

Information

  • As the various handling procedures will be different for flights operated by Japan Air Commuter and Amakusa Airlines, you are kindly requested to see the information on the Japan Air Commuter or Amakusa Airlines page before you travel on such flights.

We assist passengers with disabilities to meet special requests

The ANA Group provides assistance for passengers with disabilities or for those who are ill or injured to assure a safe, secure and comfortable travel. If you need any assistance, please let us know.

 

At the ANA Disability Desk, we are here to provide customers with consultation and assistance on the use of our service. If you need special attention or service due to physical limitations or being under treatment, or to use medical equipment during the flight, please do not hesitate to contact the ANA Disability Desk.

We assist passengers who need special assistance during their journey.

We provide assistance to Expectant mothers to ease their travel concerns.

We provide assistance to passengers traveling with infants or small children to ease their concerns.

We provide assistance for children aged 6 to 7 years old (up to 11 years old, if requested) traveling alone.

We provide assistance to passengers aged 65 or over.

We provide assistance for customers traveling with a much-loved pet.

Counter for passengers who need special assistance at Airports

  • Haneda Airport 2F

    Special assistance counters are located on the 2nd floor (departures floor) of Terminal 2 on the right of Security Check B in front of Clock Tower 4 and on the right of Security Check C.
  • New Chitose Airport 2F

    A special assistance counter is located in the 2nd floor departure lobby at counter 1 for ANA Japan domestic flights. This can be found between departure gates B and C.
  • Chubu International Airport 3F

    A special assistance counter is located in the 3rd floor departure lobby at counter K2 for ANA Japan domestic flights.
  • Itami Airport 1F

    A special assistance counter is located in the South Terminal on the 1st floor check-in lobby at counter 1 for ANA Japan domestic flights.
  • Fukuoka Airport 1F

    A special assistance counter is located on the 1st floor (departures/arrivals floor) at counter 1 for ANA Japan domestic flights.
  • Naha Airport 3F

    A special assistance counter is located on the 3rd floor (check-in floor) at counter 5 for ANA Japan domestic flights.