Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline) [Japan Domestic Flights]

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance Top

Different handling will apply for international tickets (with a 6-character reservation number containing Japan domestic flight sectors). Please contact the ANA International Reservation and Customer Service Center.

INDEX

When You Are Transferred to a Flight Operated by Another Airline

Point1

Point2

Point3

Procedure for Transferring to a Flight Operated by Another Airline

Step1

Step2

Step3

Customers who paid ticket costs upfront when changing flights

When You Are Transferred to a Flight Operated by Another Airline

Point1

Point2

Point3

Procedure for Transferring to a Flight Operated by Another Airline

Step1

Step2

Step3

Customers who paid ticket costs upfront when changing flights

When You Are Transferred to a Flight Operated by Another Airline

Point1

Handling fees will not be incurred.

You may make changes without changing your ticket.

Point2

You may change to a new flight departing within 30 days of the reserved departure date.

Point3

You may change to a new flight operated by an airline with whom ANA has an Interline Traffic Agreement.
●IBEX Airlines
●AIRDO
●Solaseed Air
●StarFlyer
●Oriental Air Bridge
●JAL Group Airlines

Procedure for Transferring to a Flight Operated by Another Airline

Step1

Make a reservation for a flight operated by another airline.: Please make this reservation by yourself.

Step2

Contact ANA.

Please contact the ANA Domestic Reservation and Customer Service Center to cancel your flight reservation.

When doing so, please say that you wish to change to a flight operated by another airline.

*

If your flight is delayed or cancelled the day before departure, and ANA Domestic Reservation and Customer Service Center is not open, please proceed to Step3.
*

If you have reserved a flight three days or more ahead, please purchase the flight ticket for the other airline within the payment deadline. We will provide information upon request regarding reimbursement procedures.

Step3

Complete boarding procedures for the flight operated by another airline.: Please pick up your ticket at the ANA airport counter on the day of your departure. We will complete procedures allowing you to board the flight with the ticket you already have. Once this is completed, please complete boarding procedures at the counter for the operating airline for your flight.

Customers who paid ticket costs upfront when changing flights

If you incur transportation or accommodation costs due to situations such as your new flight departing the day following your planned departure or thereafter, you will be reimbursed for expenses you have paid upfront within the scope determined by ANA. For more details, please refer to Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance.

We sincerely apologize to our customers for any inconvenience caused due to delayed or canceled flights which are the responsibility of ANA.

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance Top

Different handling will apply for Japan domestic segments of tickets that include international flights. Please contact the ANA International Reservation and Customer Service Center.

When You Are Transferred to a Flight Operated by Another Airline

Point1

Point2

Point3

Customers who paid ticket costs upfront when changing flights

INDEX

When You Are Transferred to a Flight Operated by Another Airline

Point1

Point2

Point3

Customers who paid ticket costs upfront when changing flights

When You Are Transferred to a Flight Operated by Another Airline

Point1

You may change to a flight operated by any airline that has an Interline Traffic Agreement with ANA using the existing ticket. Charges or fare differences will not be collected or refunded.

IBEX Airlines
AIRDO
Solaseed Air
StarFlyer
Oriental Air Bridge
JAL Group Airlines

Point2

Only changes due to reasons such as aircraft maintenance that occur on the day of departure of the reserved flight or the day before will be permitted.

Point3

You may change to a new flight departing within 7 days before/after your original reserved flight.

For passengers who wish to change to flights operated by other carriers, please contact the place of purchase, a domestic reservation/information center, or an ANA airport counter.

Customers who paid ticket costs upfront when changing flights

For changes due to mechanical issues or other reasons that occur on the day before or on the departure date of the reserved flight, if transportation or accommodation expenses are incurred due to situations such as the new flight departing the day after the departure date of the original reserved flight, any expenses paid by the passenger will be reimbursed within the scope determined by ANA.For details, see Reimbursement of Various Expenses Associated with Involuntary Changes due to ANA's Responsibilities such as Mechanical Issues.