Reservation Changes due to ANA's responsibilities such as aircraft maintenance (ANA Flight Transfer)

We sincerely apologize for any inconvenience caused by ANA's responsibilities.

Involuntary Changes due to ANA's responsibilities such as aircraft maintenance Top

*

The details and process for customers using "Japan domestic segments of tickets that include international flights," "Package Tours," or "Group Tours" differ, so please see here.

Service Charges and Change Period

In the event any of the changes listed below occur, you will be able to proceed with your ticket as it is. Charges will not apply.

Period for Making Changes		Permissible Departure Period for New Flight	Number of Changes Allowed	Charges and Fare Adjustment	Requesting a Refund after Changing Your Reservation
From	To	Permissible Departure Period for New Flight	Number of Changes Allowed	Charges and Fare Adjustment	Requesting a Refund after Changing Your Reservation
Confirmation of flight delay/cancellation	Up to departure time of reserved flight	Within 7 days before/after the departure date of reserved flight	once only However, you will be able to change your reservation again if your new flight is delayed or canceled.	Charges or fare differences will not be collected or refunded. *1	If you cancel your flight reservation for personal reasons after changing it, you will be charged a specified processing fees for the original fare.

* 1

When changing from Premium Class to Economy Class, we will refund the fare difference. We will inform you via email as soon as your refund has been processed.

*

Reserved flight: Refers to the initially reserved flight that has been delayed or canceled (or is to be canceled).
*

The flights subject to the above conditions due to delays are flights that have had their departure times delayed by 30 minutes or more.

*

If you plan to change a flight because it has been delayed/canceled and you are not going to be able to catch your connecting/return flight, you will also be able to change the latter in line with the abovementioned points.
In this instance, please change your delayed/canceled flight and the connecting/return flight at the same time.

Making changes on the ANA Website

Changes can be made on the ANA Website up to 20 minutes prior to the departure of your reserved flight. Please see here for information on the change (transfer) procedures.

ANA Website (Click here to change)

*

Processing may not be possible in some cases depending on the ticket type, payment method, and purchasing location.
*
The following cases cannot be processed on the ANA Website.Please contact the ANA Domestic Reservation and Customer Service Center.
- If changing the delayed or canceled flight makes it necessary to change the inbound flight (itinerary for returning to the departure point or in the same direction)
- If further cancellations or delays occur after changing a canceled or delayed flight
- If further cancellations or delays occur after the cancellation or delay of the reserved flight
- If part of the itinerary containing connecting flights has been used
- If the service class changes from Premium Class to Economy Class due to a change in aircraft type
- For itineraries with unaccompanied minors
*

If you have already checked in your baggage, reservation changes will not be accepted on the ANA Website or through the ANA Domestic Reservation/Information Center.Please inform our staff at the airport if you wish to make changes.
*

You can also change the route of your reserved flight. ANA will pay for charges incurred by changes (transportation, accommodation) within the authorized range.
Please consult the ANA Domestic reservation/information center.

When boarding...

You may use online check-in.Proceed directly to the security checkpoint on the date of boarding.

*

Customers who have not reserved a seat should complete boarding procedures at an automated check-in machine.

Procedures for services other than the ANA Website

【Procedure via Phone】

Call the ANA Domestic reservation/information center.

【Procedure at the Airport】

Visit the ANA Domestic Airport Counter.

The following tickets can be processed other than ANA website.

Flight Awards

ANA Mileage Club Service Center

ANA Biz flight tickets (e-Tickets purchased through ANA Biz)

ANA Biz Website *Login may differ depending on the contract of your company.
ANA Biz Support

Note that the content and procedures differ for the following tickets!

*

Changes to a departing flight on the same day as your reservation will be handled at the airport counter.

Japan domestic segments of tickets that include international flights

Handling Information

Package Tour

[Handling Location]

You can follow the procedure on the ANA website.

Change Eligibility: Between 2days before and one day after scheduled departure date

Boarding Eligibility: Between one day before and one day after scheduled departure date

*

If you have any queries or questions, please contact the travel agency through which your purchase was made.

Details are as below

●ANA Package Tour

Eligible Product: Sky Holiday/Tabisaku/WEB only tour/ANA Ikyu Pack

Please contact ANA internet tour desk.

・Customers registered through a travel agency should contact the travel agency.

●ANA Raku Pack

Contact the Rakuten Travel Call Center as mentioned in the reservation confirmation e-mail.

●ANA Jalan Pack

Contact the ANA Jalan Pack Operation Center as mentioned in the reservation confirmation e-mail.

●Other Package Tours

Consult with the travel agency you purchased it from.

Group Tours

[Handling Location]

Consult with the travel company where you made the purchase.

To customers who have paid charges temporarily when transferring flights

Due to changes caused by aircraft maintenance or other factors occurring on the day of or the day before the scheduled flight, and if the transferred flight departs the day after the original flight where costs are incurred for transportation and/or accommodation, ANA will reimburse customers for costs paid within the rules defined by ANA. For more details, see "Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance."