(Japan Domestic Flights) Information of Procedures in the Event of Delays/Cancellations

It seems like my reserved flight might be delayed or canceled due to a typhoon... The flight I was supposed to be on has been delayed or canceled due to aircraft maintenance!

Information on expected flight delays/cancellations and the procedures for flights that have been delayed or canceled.

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If customers who have booked a package tour via ANA Traveler's Dynamic Package, please see "Impact on Flight Operations and Travel due to Bad Weather (Japanese Website only)."
For customers who have booked other package tours, please contact your point of purchase.

I Want to Know My Flight Status

Please see Flight Status (Domestic) to check the latest flight status information.
For flights marked within the flight number column in the search results, flight changes and refunds will be accepted regardless of the actual flight status without any handling fees.

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Please be aware that the appearance of symbols may differ on smartphones and in the ANA App.

I Want to Change My Flight

For flights where operational impact is expected, changes (transfers) to your boarding flight are possible without a fee even before flight delays or cancellations are confirmed. Please proceed with the procedure on the ANA website.

ANA Website
(Refunds and Rebooking)

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Please check under "I Want to Know My Flight Status" for information on the relevant flights.
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Only changes to ANA flights are accepted.
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Fares not allowing changes can be changed only once.
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You may change to a new flight departing within 30 days of the scheduled departure date of the originally reserved flight.
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Please make the changes within 10 days of the scheduled departure date of the originally reserved flight.

Changes to an ANA flight

Changes to Other Airlines

Changes to Ground Transportation

Changes to an ANA flight
Please proceed with the procedure on the ANA website.

ANA Website
(Refunds and Rebooking)
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  Fares not allowing changes can be changed only once.
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  You may change to a new flight departing within 30 days of the scheduled departure date of the originally reserved flight.
- *
  
  Please make the changes within 10 days of the scheduled departure date of the originally reserved flight.
Changes to Other Airlines

Changing to a flight operated by another airline will only be accepted if the flight has been delayed or canceled due to reasons attributable to ANA, such as mechanical issues, etc.
For details, please see "Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline) [Japan Domestic Flights]."
Changes to Ground Transportation

Changes to ground transportation will only be accepted if the flight has been delayed or canceled due to reasons attributable to ANA, such as mechanical issues, etc.
For details, please see "Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) [Japan Domestic Flights]."

I Want a Refund

For flights where operational impact is expected, refunds are possible without a fee even before flight delays or cancellations are confirmed. Please proceed with the procedure on the ANA website.

ANA Website
(Refunds and Rebooking)

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Please check under "I Want to Know My Flight Status" for information on the relevant flights.
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Procedures on the ANA website must be performed within 10 days of the scheduled departure date of the originally reserved flight.
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For those customers below, please contact the ANA Domestic Reservation and Customer Service Center within 30 days of the scheduled departure date of the originally reserved flight.
- Customers who are unable to process refund via the ANA website
- Customers who have reserved an award ticket and already used a segment of the flight

I Want to Be Reimbursed for Expenses

Payment will only be made if the flight has been delayed or canceled due to reasons attributable to ANA, such as mechanical issues, etc.
For details, please refer to "Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance."
Any expenses incurred due to bad weather, natural disasters, airport congestion, etc., will be the responsibility of the customer.

I Want to Know My Flight Status

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Please be aware that the appearance of symbols may differ on smartphones and in the ANA App.

I Want to Change My Flight

ANA Website
(Refunds and Rebooking)

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Please check under "I Want to Know My Flight Status" for information on the relevant flights.
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Only changes to ANA flights are accepted.
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No more than one change can be made.
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You may change to a new flight departing within 7 days before/after your original reserved flight.
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Please complete the procedures before the departure time of your original reserved flight.

Changes to an ANA flight

Changes to Other Airlines

Changes to Ground Transportation

Changes to an ANA flight
Please proceed with the procedure on the ANA website.

ANA Website
(Refunds and Rebooking)
- *
  
  No more than one change can be made.
- *
  
  You may change to a new flight departing within 7 days before/after your original reserved flight.
- *
  
  Please complete the procedures before the departure time of your original reserved flight.
Changes to Other Airlines

Changing to a flight operated by another carrier will only be accepted if the flight was delayed or canceled due to reasons attributable to ANA, such as aircraft maintenance, that occurred on the day of the originally reserved flight or one day prior.
For details, please see "Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to a Flight Operated by Another Airline) [Japan Domestic Flights]."
Changes to Ground Transportation

Changes to ground transportation will only be accepted if the flight was delayed or canceled due to reasons attributable to ANA, such as aircraft maintenance, that occurred on the day of the originally reserved flight or one day prior.
For details, please see "Involuntary Changes due to ANA's responsibilities such as aircraft maintenance (Transfers to another regular public transportation authority) [Japan Domestic Flights]."

I Want a Refund

For flights where operational impact is expected, refunds are possible without a fee even before flight delays or cancellations are confirmed. Please proceed with the procedure on the ANA website.

ANA Website
(Refunds and Rebooking)

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Please check under "I Want to Know My Flight Status" for information on the relevant flights.
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Procedures on the ANA website must be performed no later than 4 days after the final departure date of your itinerary.
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If a refund cannot be processed on the ANA website, please contact the ANA Domestic Reservation and Customer Service Center within one year and 30 days of the first day of travel (or the issue date, if you have not started traveling).
- Customers who are unable to process refund via the ANA website
- Customers who have reserved an award ticket and already used a segment of the flight

I Want to Be Reimbursed for Expenses

We will only issue payment if the flight was delayed or canceled due to reasons attributable to ANA, such as aircraft maintenance, that occurred on the day of the originally reserved flight or one day prior.
For details, please refer to "Information on various expenses associated with Involuntary Changes due to ANA's responsibilities such as aircraft maintenance."
Any expenses incurred due to bad weather, natural disasters, airport congestion, etc., will be the responsibility of the customer.